How do I cancel a myki account?

 
  melbtrip Chief Commissioner

Location: Annoying Orange
How do I cancel a myki account?

I have two myki cards and which both cards in total only has $8.00 and which both of them do not work.

It not worth me getting a refund because the refund fee will cost more than $8.00 and fact it will cost me $19.60(for the two cards).

I think it joke it cost $9.80 for refund or replacement fee, If I need to get my visa card replace for any reason, the bank does not change me replacement fee or would change me high fee of $9.80 to get replaced.

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  topher1976 Train Controller

Location: Mill Park, Vic
How do I cancel a myki account?

I have two myki cards and which both cards in total only has $8.00 and which both of them do not work.

It not worth me getting a refund because the refund fee will cost more than $8.00 and fact it will cost me $19.60(for the two cards).

I think it joke it cost $9.80 for refund or replacement fee, If I need to get my visa card replace for any reason, the bank does not change me replacement fee or would change me high fee of $9.80 to get replaced.
"melbtrip"


No, the banks charge $30 depending on bank...

On topic, why don't you call them??  If they are faulty due to no fault of your own, they may not charge you.  But if they are damaged due to other magnetic fields maybe they will charge.  If you do try and use them when they are in your wallet for example, and you have a credit card with paywave/paypass, they will interfere.  It is exactly the same as the SmartRider's here in Perth.
  melbtrip Chief Commissioner

Location: Annoying Orange
How do I cancel a myki account?

I have two myki cards and which both cards in total only has $8.00 and which both of them do not work.

It not worth me getting a refund because the refund fee will cost more than $8.00 and fact it will cost me $19.60(for the two cards).

I think it joke it cost $9.80 for refund or replacement fee, If I need to get my visa card replace for any reason, the bank does not change me replacement fee or would change me high fee of $9.80 to get replaced.
"melbtrip"


No, the banks charge $30 depending on bank...

On topic, why don't you call them??  If they are faulty due to no fault of your own, they may not charge you.  But if they are damaged due to other magnetic fields maybe they will charge.  If you do try and use them when they are in your wallet for example, and you have a credit card with paywave/paypass, they will interfere.  It is exactly the same as the SmartRider's here in Perth.
"topher1976"


I have been on the phone to MYKI and they said I have to pay $19.60 to get refund of around $8.00 from my two myki cards.

Now I am looking to closing my myki account! Evil or Very Mad

I just want to know how to do it!

Other question, I am worry about, is when the start of 2013, does mean if you do not have a MYKI card and then you can't use public transport at all?

Note :my bank does not change me replacement fee for me to replace my creidit card!
  heisdeadjim Chief Commissioner

How do you end up with two defective myki?

Lemme tell a story of a bloke I encountered the other day. Rant, swear, curse, these myki are "f***ed" this is the fifth rant rant rant....

Hmmmmm. Logic tells me that when one has to select between a conspiracy and a screw up, go with the latter.

"Can I see your card, Sir?"

Sure enough, there was a nice round dimple about 5mm in from the edge. The aerial had been broken, see, from something pressing on the card and this is why it wasn't working.

"Here's your card, Sir. Now tell me, show me how you store it?"

Out comes his wallet with eleventy billion cards, receipts, other things. The myki got slid in on top....

.... right where the press stud was that was half the wallet's closure. So he'd put the wallet in, clip it shut, put it in his hip pocket and when he sat down the closure was pressing directly on the myki.

Once that was explained, his wife gives me a knowing nod....
  balikoy Chief Commissioner

If they are faulty due to no fault of your own, they may not charge you.


Yeah they say this.   They say that in some circumstances,  they can waive the replacement fee.    

But in the real world,  the cause of the failure cannot usually be determined.   And there is no process to have the decision whether or not to charge the replacement fee,  independently considered.

So in practise,  it is entirely subject to their whim.
  steveo2004 Chief Commissioner

How do I cancel a myki account?

I have two myki cards and which both cards in total only has $8.00 and which both of them do not work.

It not worth me getting a refund because the refund fee will cost more than $8.00 and fact it will cost me $19.60(for the two cards).

I think it joke it cost $9.80 for refund or replacement fee, If I need to get my visa card replace for any reason, the bank does not change me replacement fee or would change me high fee of $9.80 to get replaced.
"melbtrip"


No, the banks charge $30 depending on bank...

On topic, why don't you call them??  If they are faulty due to no fault of your own, they may not charge you.  But if they are damaged due to other magnetic fields maybe they will charge.  If you do try and use them when they are in your wallet for example, and you have a credit card with paywave/paypass, they will interfere.  It is exactly the same as the SmartRider's here in Perth.
"topher1976"


I have been on the phone to MYKI and they said I have to pay $19.60 to get refund of around $8.00 from my two myki cards.

Now I am looking to closing my myki account! Evil or Very Mad

I just want to know how to do it!

Other question, I am worry about, is when the start of 2013, does mean if you do not have a MYKI card and then you can't use public transport at all?

Note :my bank does not change me replacement fee for me to replace my creidit card!
"melbtrip"


I do not know who you spoke with but they should have given you options.

1st option is to fill out a myki replacment form and sent it in with your myki card to get tested in the office, if it is found to be defective it will be replaced FOR FREE if they found it is damaged such as cracked or other means of damage then the $9.80 admin fee will apply.

2) If you work in the CBD they have 3 testing centers that can test your card and work out what is wrong with it, Southern Cross Railway station has a myki outlet there (they have trained myki staff), they also have Flinders Street Station and also The MetShop.

Next Queston I have for you when you say "Not working" what do you mean? is it just not reading or is it showing as declined?

Can you see any cracks in your card as that will prevent the card from working, is it a Student myki card or Full Fare card?

Because at the call center they can not see your card so if you say "It's not working" like 99% of the callers do and then you refuse to awnser the staff when they ask you the questons then they will just tell you the refund option. Please get back to me so I can help you alot more or PM me. Also on the replacment fee's if you READ the T&C for use of myki at myki.com.au you would not be so shocked Smile
  heisdeadjim Chief Commissioner

steveo alludes to the difference.

A card that is simply KIA will be replaced free. One that has visible damage, will not.

His advice is best: over the phone, there's no way to tell.
  steveo2004 Chief Commissioner

If they are faulty due to no fault of your own, they may not charge you.


Yeah they say this.   They say that in some circumstances,  they can waive the replacement fee.    

But in the real world,  the cause of the failure cannot usually be determined.   And there is no process to have the decision whether or not to charge the replacement fee,  independently considered.

So in practise,  it is entirely subject to their whim.
"balikoy"


Again that is NOT true, myki have a device that can test cards and it's not hard to work it out whats wrong with them.
  steveo2004 Chief Commissioner

steveo alludes to the difference.

A card that is simply KIA will be replaced free. One that has visible damage, will not.

His advice is best: over the phone, there's no way to tell.
"heisdeadjim"


LOL I got to watch what I say and how I say it with this subject Wink
  heisdeadjim Chief Commissioner

LOL I got to watch what I say and how I say it with this subject Wink
"steveo2004"


Nothing secret squirrel there, it's in the Fares And Ticketing Manual.

Of which, an identical clause exists for Metcards. Nothing much has changed with respect to replacements.

Now, considering who the OP is here I'll temporarily apply the benefit of the doubt. You've been asked, melbtrip why / how you have two cards. Please answer this question.
  richardlu_yy Chief Train Controller

Location: Singapore
LOL I got to watch what I say and how I say it with this subject Wink
"steveo2004"


Nothing secret squirrel there, it's in the Fares And Ticketing Manual.

Of which, an identical clause exists for Metcards. Nothing much has changed with respect to replacements.

Now, considering who the OP is here I'll temporarily apply the benefit of the doubt. You've been asked, melbtrip why / how you have two cards. Please answer this question.
"heisdeadjim"


I wouldn't be surprised if they were obtained during the giveaway period in January 2010, and also given that you can link multiple cards to a single account and the cardholder and account holder can have independent names...
  steveo2004 Chief Commissioner

LOL I got to watch what I say and how I say it with this subject Wink
"steveo2004"


Nothing secret squirrel there, it's in the Fares And Ticketing Manual.

Of which, an identical clause exists for Metcards. Nothing much has changed with respect to replacements.

Now, considering who the OP is here I'll temporarily apply the benefit of the doubt. You've been asked, melbtrip why / how you have two cards. Please answer this question.
"heisdeadjim"


I wouldn't be surprised if they were obtained during the giveaway period in January 2010, and also given that you can link multiple cards to a single account and the cardholder and account holder can have independent names...
"richardlu_yy"


Good thought but myki cards last for 4 years, also with linking more then 2 cards to your account it can be done a few ways.

1) the account holder is the only one on the account and lost or needing a replacment myki card thus being added to the account.

2) A student myki card can be in the name of the mum or dad (Account Holder) but have the child as a card holder.

3) Mum or Dad is the account holder with there own myki card and then link family to there account as the card holders.
  xxxxlbear Token Booking Clerk

Location: Geelong
A search of the Mylki web site should have been your 1st port of call, thereby negating this thread  Rolling Eyes

Within seconds of the Myki web site appearing on my screen, this is what I found.....

What happens if my myki stops working?
Your myki will be assessed and if it is deemed to be defective due to a technical issue and through no fault of your own (and isn't visibly damaged) the myki will be replaced free of charge.

On-the-spot replacement of a defective myki (non-personalised only) can be done at Southern Cross Discovery Centre. For the balance of the defective myki to be transferred to the new myki, a Replacement myki Form needs to be completed and lodged. The balance transfer can not be done on-the-spot.

If you can't get to the myki Discovery Centre, a Replacement myki Form needs to be completed and lodged along with the defective myki. A replacement myki containing the balance transfer will be mailed to you.

My myki is damaged and isn't working, what can I do?
If your myki has stopped working because it is broken or damaged as a result of mistreatment you will be charged a $9.80 administration fee for a replacement myki. The remaining myki money balance will be transferred to the new myki. This replacement fee includes the cost of a new card.

To transfer your money to a new myki, or to obtain a refund on money not used, you will need to fill out a Refund and Reimbursement Form (PDF, 317KB, 5pp.) and send in your myki. This form is also available at retail outlets or via the call centre on 13 6954 (13 myki). Please complete it and post it to the address on the form.

For up-to-date information on where you can get a refund and reimbursement form please call 13 6954 (13 myki)

How do I get a replacement myki and can my money be transferred to a new one?
To organise a replacement myki and to transfer your money across you will need to fill out a Replacement Form (PDF, 275KB, 5pp.) and send your myki to the address on the form. This form is available online, from the call centre on 13 6954 (13 myki), at selected retail outlets, premium train stations, the MetShop (corner of Little Collins and Swanston streets) and the myki Discovery Centre at Southern Cross Station. Please complete it and post it to the address on the form.

An unregistered myki can be replaced if it is damaged or faulty. Registering your myki automatically gives you balance protection.

If your myki is deemed faulty after analysis and isn’t visibly damaged, we will replace it without charge and your current balance/myki pass will be transferred across.

If however your myki is broken or damaged as a result of mistreatment you will be charged a $9.80 replacement fee. This replacement fee includes the cost of a new replacement card.
Link: http://www.myki.com.au/Q-A/Refunds--reimbursements-and-replacements/Refunds-and-replacements/default.aspx
Note the points highlighted in blue!!
  Ballast_Plough Chief Commissioner

Location: Lilydale, Vic
I got a Myki about 2 years ago when they had the free promo but was over a year before I needed it. Last August I transferred $20 to the card online and a few weeks later presented the card to a top up machine but it didn't recognise the card at all. Tried a few different machines with same result but I hardly ever use PT so it didn't worry me. Plus, I'm miles form the city to get it looked at.

Anyway, had to travel to CBD the other day so popped into Myki World at Southern Cross and they popped the card on a topup machine and nothing happened. They then filled out a form with me and gave me a replacement card on the spot. 24 hours later the $20 I transferred online last year was transferred to the new card. All for free and they were extremely helpful.
  balikoy Chief Commissioner

myki have a device that can test cards and it's not hard to work it out whats wrong with them.


I'd dispute the claim that there is some magical "device" which can determine what is wrong with a card when it is completely unresponsive to the standard electromagnetic interrogation.

And even if you can work out what is wrong with them,  what caused it ?   Manufacturing defect or user maltreatment ?    It would be clear in some cases  and in many cases it would remain a mystery.

I am sure that when presented with 100,000 failed cards a year,   thats $980,000 in replacement fees,   the Government will not be keen on having too much of that money drift away in waived replacement fees.
  steveo2004 Chief Commissioner

Do i nibble or not? I will, unless ypu work close with the system everyday i dare say you would not know, myki have a device trust me on this one. But then again what would i know?
  steveo2004 Chief Commissioner

myki have a device that can test cards and it's not hard to work it out whats wrong with them.


I'd dispute the claim that there is some magical "device" which can determine what is wrong with a card when it is completely unresponsive to the standard electromagnetic interrogation.

And even if you can work out what is wrong with them,  what caused it ?   Manufacturing defect or user maltreatment ?    It would be clear in some cases  and in many cases it would remain a mystery.

I am sure that when presented with 100,000 failed cards a year,   thats $980,000 in replacement fees,   the Government will not be keen on having too much of that money drift away in waived replacement fees.
"balikoy"


Also you are wrong on another point myki uses RFID to talk with the devices not a magnet.
  topher1976 Train Controller

Location: Mill Park, Vic
myki have a device that can test cards and it's not hard to work it out whats wrong with them.


I'd dispute the claim that there is some magical "device" which can determine what is wrong with a card when it is completely unresponsive to the standard electromagnetic interrogation.

And even if you can work out what is wrong with them,  what caused it ?   Manufacturing defect or user maltreatment ?    It would be clear in some cases  and in many cases it would remain a mystery.

I am sure that when presented with 100,000 failed cards a year,   thats $980,000 in replacement fees,   the Government will not be keen on having too much of that money drift away in waived replacement fees.
"balikoy"



Also you are wrong on another point myki uses RFID to talk with the devices not a magnet.
"steveo2004"


Exactly.  Similar to devices in the Visa and Mastercards now.  So as I mentioned, if you are using it in your wallet for example, the said cards can interfere.  If you look after your Myki (and in my case SmartRider), they will last for quite a while.  The SmartRider's and Myki's are very similar technologies and cards.  And the same thing happens here if they are damaged.  You cannot expect TransPerth or Metlink to cover the costs of the replacement if it is damaged by the user.
  wongm GEEWONG

Location: Geelong, Victoria
I'd dispute the claim that there is some magical "device" which can determine what is wrong with a card when it is completely unresponsive to the standard electromagnetic interrogation
"balikoy"

Also you are wrong on another point myki uses RFID to talk with the devices not a magnet.
"steveo2004"

RFID = radio-frequency identification. Radio waves are an electromagnetic wave. You are correct that Myki is not magstripe, but electromagnetic interrogation is not the same as magstripe.

Do i nibble or not? I will, unless ypu work close with the system everyday i dare say you would not know, myki have a device trust me on this one. But then again what would i know?
"steveo2004"

They are still limited by the laws of physics. The general concept of the cards is:

- reader blasts radio waves at the card
- card responds with a message
- reader interprets message

A Myki card checker has to work in the same way as a reader, but it might do some extra things, like  sending different signals to the card, or listen for different responses from the card., or measuring signal strength. By doing this you could find out more about the fault status of the card, but it isn't magic.
  tomohawk Chief Commissioner

Location: Getting The Met to get around
A diagnostic device would't listen for just the standard response. I'm betting it will display ANY response received, which should allow some degree of diagnostics to be performed. I'd also suggest that if they can't prove any damage to the card (and lets face it, short of physical damage to the card, there isn't THAT much you could reasonably do to the card) then they would give you benefit of the doubt.
  topher1976 Train Controller

Location: Mill Park, Vic
A diagnostic device would't listen for just the standard response. I'm betting it will display ANY response received, which should allow some degree of diagnostics to be performed. I'd also suggest that if they can't prove any damage to the card (and lets face it, short of physical damage to the card, there isn't THAT much you could reasonably do to the card) then they would give you benefit of the doubt.
"tomohawk"


Exactly right tomohawk.  I am sure they aren't absolute bastards about it Smile
  electric Chief Train Controller

Location: Ist mir egal
isn't THAT much you could reasonably do to the card) then they would give you benefit of the doubt.


Microwave it?  Laughing
  balikoy Chief Commissioner

Also you are wrong on another point myki uses RFID to talk with the devices not a magnet.


Yes of course!    RFID means communication using electromagnetic waves.    Which is not "a magnet".     But of course one would not expect a myki expert to have any idea about basic technology.
  steveo2004 Chief Commissioner

Also you are wrong on another point myki uses RFID to talk with the devices not a magnet.


Yes of course!    RFID means communication using electromagnetic waves.    Which is not "a magnet".     But of course one would not expect a myki expert to have any idea about basic technology.
"balikoy"


So you are 100% sure that no way that such a device can work out what is wrong woth the myki card? And you are willing to prove me wrong on this because you are a myki expert
  topher1976 Train Controller

Location: Mill Park, Vic
Also you are wrong on another point myki uses RFID to talk with the devices not a magnet.


Yes of course!    RFID means communication using electromagnetic waves.    Which is not "a magnet".     But of course one would not expect a myki expert to have any idea about basic technology.
"balikoy"


So you are 100% sure that no way that such a device can work out what is wrong woth the myki card? And you are willing to prove me wrong on this because you are a myki expert
"steveo2004"


The machines (if they are similar to the SmartRider ones) can test the cards.  The way they would check for any physical damage is likely to be visual, so if there is no damage visibly to the card, you would likely get benefit of the doubt and get a free replacement.

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