Melbourne Suburban Disruptions (Since Metro Introduction)

 
  Braddo Deputy Commissioner

Location: Narre Warren
Obivously there's no need to go into detail, but I don't see a problem with simply saying someone has hanged themselves on the line. Surely customers who are paying good money deserve to be told what the delay is.

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  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
There is a line to be drawn with respect to common decency.  Yes the paying public deserve to be provided with sufficient information to be aware of what has happened but there is no need to turn it ghoulish by giving specific detail.

Sometimes the word "fatality" is mentioned.  Sometimes it is used before the Police have had a chance to arrive as in a driver making an announcement because of what he can see up ahead.  That is more than enough.  

Not everyone wishes to know the gory detail and neither is it appropriate to broadcast information which might cause the sticky-beakers among us to head off to the site with mobile phones and Facebook pages already to upload images.

Keep it simple, factual and to the point.  But not vague.  "Police operation" on its own I feel is vague.  Where one draws the line on what to say and when is a difficult decision.
  heisdeadjim Chief Commissioner

Surely customers who are paying good money deserve to be told what the delay is.
"Braddo"


No. There's no correlation at all. "After therefore because of it" paying a fare no more entitles a passenger to know what I get paid, where I live, who my dependents are, et al, any more than it entitles them to know that someone is dead.

Especially if the next of kin have not been notified.
  Attila76 Junior Train Controller

Obivously there's no need to go into detail, but I don't see a problem with simply saying someone has hanged themselves on the line. Surely customers who are paying good money deserve to be told what the delay is.
"Braddo"


*You* might not have a problem with it, but there are plenty of people who would. Some people have a more delicate disposition, others might not want to have to explain to their kids the what/where/why of someone hanging themselves. The same goes for large excursions of primary school students.

No one "deserves" to be told what the delay is in detail. No more than someone held up in traffic has a right to demand from police at the scene what happened during an accident.

I do wish some announcements at the bigger city stations were improved (or given at all). I find announcements are generally better further down the lines.
  heisdeadjim Chief Commissioner

What people also seem to miss is that when something happens a crime scene is declared. While that edict is in force, it's no longer Metro's responsibility for the dissemination of information. The scene belongs to the authorities and remains that way until released.

If I have something I will usually tell you. I will not however announce over the loudspeaker that "your train is delayed because somebody is dead".
  Attila76 Junior Train Controller

What people also seem to miss is that when something happens a crime scene is declared. While that edict is in force, it's no longer Metro's responsibility for the dissemination of information. The scene belongs to the authorities and remains that way until released. If I have something I will usually tell you. I will not however announce over the loudspeaker that "your train is delayed because somebody is dead".
"heisdeadjim"


Why not? Laughing

Reminds me of a friend who worked with the CFA. They were called to a fatal accident and the coroner and police officer at the scene cracked it at him for saying the person involved was dead before they had a chance to examine the scene. Never mind that the victim was decapitated in the accident.
  Haydenthegunzel Chief Commissioner

Location: Banned
Williiamstown and Werribee lines are out between Footscray and Werribee and Williamstown due to a major signal fault at Newport.
Buses replacing trains between Footscray-Werribee/Williamstown. Not known when trains will resume.
  Speed Minister for Railways

Gory detail might be inappropriate. Identifying detail is more likely to be inappropriate. Notifying passengers that there's been a fatality seems reasonable.

People need to understand that trains are dangerous. The people whose sensitivities are offended by hearing that the police are occupying the railway line or that there's been a fatality are probably the first to accuse the bureaucracy or the driver personally of stopping the train at an inconvenient place just to annoy them.

No one "deserves" to be told what the delay is in detail.
"Attila76"
Your spouse or boss might think that they "deserve" an explanation for why you're late better than "the train was late".
  Attila76 Junior Train Controller

Gory detail might be inappropriate. Identifying detail is more likely to be inappropriate. Notifying passengers that there's been a fatality seems reasonable. People need to understand that trains are dangerous. The people whose sensitivities are offended by hearing that the police are occupying the railway line or that there's been a fatality are probably the first to accuse the bureaucracy or the driver personally of stopping the train at an inconvenient place just to annoy them.
No one "deserves" to be told what the delay is in detail.
"Attila76"
Your spouse or boss might think that they "deserve" an explanation for why you're late better than "the train was late".
"Speed"
,

Not really, my boss believes me if I say my train is late, doesn't even question it.  Nor does my spouse keep me on such a short leash that I need a detailed reason as to why my train is late, or to even mention that my train is late. Guess I'm lucky.

I have no issue with passengers being told why the train is delayed. I generally find announcements are less than stellar in the CBD stations. I have an issue with someone insisting paying passengers deserve to be told someone hung themselves on the line. It's unnecessary. As for announcing a fatality, not everyone dies right away after being struck by the train, just announcing that someone has been struck should suffice. Most railway staff (who aren't directly involved) don't know the state of the person until they are updated that the coroner is making an appearance, only told that someone has been struck.


  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
"The train was late" should be a valid reason without question on isolated occasions.  The chance of a specific train being delayed so badly that one is late for work more than once in a while is rather slender (statistically) meaning if it became a matter for concern or disciplinary action then timekeeping records could be requested.  The onus is on the employee (or student, or ..... ) to not "cry wolf"  if they are simply slack timekeepers.
 
  Speed Minister for Railways

I see that mX is running a campaign for something to be done about Newport.
passengers were herded onto buses at Footscray station over several hours yesterday when a fault with computer-based signalling at Newport put their trains out of action.
...
Daniel Bowen said there appeared to be "continuing issues with signal faults, track faults and points problems". Metro spokeswoman Geraldine Mtichell said yesterday's fault was related to a failure in the computer-based signalling ... occurred at 10:45am and was fixed at 1:25pm.


The PTUA themselves don't have any recent articles on Newport's sub-station or signalling.
  Simbera Train Controller

It's worth noting that the more detail you give of a method of suicide, the more likely it is to inspire copycats.  Statistically, there are always clusters of a particular method of suicide after one is reported in the media (and anecdotally, it seems like railway suicides happen in bunches, and we're in one at the moment).

So it's in everyone's best interests to keep it as vague as possible - "fatality" seems more than sufficient.
  Kerpal Deputy Commissioner

Epping line suspended between Epping and Bell. More fine Metro maintenance!
  thekingoffoxes Chief Train Controller

Northbound holden on Charman road hit by a city bound Comeng at Cheltenham just now. Busses replacing trains both directions effected.


  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
Chaos on the Craigieburn line this morning's peak 16/3 - apparently another signal failure between Broady and Craigieburn (It rained last night, didn't it).

As usual, no useful advice to passengers as to what was going on (or not going on). Of interest there were several lengthy announcements, which from the snippets that it was possible to hear, may have been helpful but they were broadcast only on the down plaftorm even though they applied to up trains or lack thereof. 

For all the use they were these announcements may as well have been broadcast at Kalgoorlie.

This is for the record only - before the regular Metro apologists attack me rather than the issues raised.


       
  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
Buses Moorabbin  - Mordialloc.

Somewhat chaotic scenes reported by some friends trying to get home due to (a) the usual peak-hour bus shortage and (b) extreme congestion on the roads, particularly around Southland and Cheltenham centre, arising from this incident.

In addition to the blockage a whole swag of complete cancellations: 5.22, 5.24, 5.35, 5.44 and 5.53 down Frankstons all showing as cancelled. 


  Braddo Deputy Commissioner

Location: Narre Warren
I am amazed at the comments, do they really think someone who had accidentally become stuck on the tracks would just sit in their car and wait for the train to hit it?

It's very sad that someone could be unhappy enough to do this. I wish to send my sympathy to family and friends of the deceased.
  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
We don't know the cause yet and it is not appropriate to speculate.  

It would not be the first time if someone had chosen to deliberately take their life by this means.  A similar event occurred in the UK at Ufton Nevett but that claimed the lives of several passengers aboard an HST train as well since it was derailed at full speed upon impact.

The line is now reported clear and Metro advice "Good Service".

My earlier comments were based upon messages received from friends waiting at Cheltenham and aboard down trains terminated at Moorabbin. 
  Bobman Locomotive Fireman

I was there and yes it was chaotic.

Conflicting reports from witnesses ranged from car driving around the gates to car stuck on gates to the above suggestion by another poster.

Saw hundreds of people outside Moorabbin station waiting for buses at around 6pm.
  Kerpal Deputy Commissioner

It's about time Metro got some high-capacity buses of their own.
  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
It's about time Metro got some high-capacity buses of their own.
"Kerpal"


The problems with that sort of arrangement, despite looking good on the surface, is that they need to be used rather than sit parked up, they need to be near to any given incident and they need drivers available and not exceeding their permitted hours to drive them from any A to any B on demand.

The costs and logistics of that are horrendous.  

Would you have drivers idly passing the time of most days in case something happened?  Where would you have these buses kept?  They are of little use in Ringwood for a blockage at Newport for example simply because of the time taken to get where they are needed.  And how would they earn their keep when not in use for rail replacement?  Machines need to work; they can be less reliable (including having low batteries) if they are not in regular use.  True they could be employed on weekend rail jobs when track work takes place but again there is probably insufficient work to justify such investment when taken across a year.

Then there is the minor point of Metro not being an accredited bus operator ............

It is mightily inconvenient when a like is suddenly blocked especially in peak hours when buses are in very short supply due to their need on school and route duties.  It is also inconvenient to lose a family member in a collision with a train.  There are - in the main - no bus routes closely paralleling the rail lines meaning there is often no scheduled alternative transport but the powers that be do what they can as best they can within the limited scope available.
  Kerpal Deputy Commissioner

Major delays - Cranbourne line: Citybound through Clayton (vandalism), delays up to 35 minutes.

Anyone got the details?
  skidsteer Chief Train Controller

Location: In the country

Major delays - Cranbourne line: Citybound through Clayton (vandalism), delays up to 35 minutes. Anyone got the details?
"Kerpal"


Shopping Trolley. Train involved was injured to such an extent it was shunted to the siding at Oakleigh, where it spent the night.

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