Perth Underground Escalators

 
  Northmetro Junior Train Controller

Over several years of using Perth underground station, it is fairly obvious that the escalators are not giving the reliability one would expect from a modern transport system. In particular the long escalators from concourse to street seem to be afflicted with frequent failures.

I would estimate that there are only 3 escalators operating as often as there are all 4, and there have been quite a few times when only two have been in service.

With the likely growth in passenger numbers in the future, I'm sure this will cause some serious problems if nor improved. Does anyone know what the problem is and when we are likely to see an improvement.

While they are longer than typical railway station escalators, there are plenty of examples of longer escalators. See links

http://en.wikipedia.org/wiki/Wheaton_(WMATA_station)
http://answers.yahoo.com/question/index?qid=20070312005544AA1bfWy
http://en.wikipedia.org/wiki/Park_Pobedy_(Moscow_Metro)


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  Bahnfrend Station Master

Location: Perth, WA
I agree that the long escalators seem to be very unreliable, but I'm not familiar enough with other underground systems to comment on whether  they're unusually unreliable.
  Wallip Chief Commissioner

Location: Perth
Built In China.
Have always been an issue. Not sure now, but originally only the Chinese Manufacturers could maintain them, therefore any problem required waiting for them to arrive.
  Northmetro Junior Train Controller

Does this sound suspiciously like the bean counters being focused on "lowest capital cost"? Never mind what it costs in operation, lets get the project in on budget!

Of course, by the time anyone realises there is a problem, the relevant ministers have moved on somewhere else - or in the current case, the government at the time of approval/construction is no longer in office.

Who scrutinises government projects for lowest whole of life costs and achievement of sensible reliability targets?
  Northmetro Junior Train Controller

By the way, although the escalators at Clarkson, Esplanade and platform-concourse at Perth underground are somewhat better, they are by no means perfect. I recall a situation not long after opening of Clarkson station when one of the escalators was out of action for weeks. I suspect since that time passengers passing through Clarkson station have probably tripled, so the impact now would be much greater.
  Bahnfrend Station Master

Location: Perth, WA
Does this sound suspiciously like the bean counters being focused on "lowest capital cost"? Never mind what it costs in operation, lets get the project in on budget!

Of course, by the time anyone realises there is a problem, the relevant ministers have moved on somewhere else - or in the current case, the government at the time of approval/construction is no longer in office.

Who scrutinises government projects for lowest whole of life costs and achievement of sensible reliability targets?
"Northmetro"


Northmetro

An  answer to your question is that you can contribute to any scrutiny by making a formal complaint to Transperth every time you are inconvenienced by unreliable infrastructure. 

For the purposes of making such a complaint, there is an online form here:

https://www.transperth.wa.gov.au/ContactUs/FeedbackForm.aspx

I have used it myself (to complain about a train that hadn't stopped at my station, as it should have done), and I can assure you that I got a satisfactory response, from a senior person, who was actually in a position to do something about my complaint.
  node09 Junior Train Controller

What kind of misery guts would complain about a train missing his/her station? Surprised anyone would take the time to complain about something so trivial.....

What brand are these escalators at Perth underground?
  Northmetro Junior Train Controller

OTIS - American company but it seems they don't manufacture there any more
  Northmetro Junior Train Controller

This has reached a new low this week with 3 out of the 4 escalators between concourse and street level out of service. The one remaining escalator was not surprisingly running in the up direction. While the impact is to some extent now eased by the Raine Square exit, this is surely a situation that needs urgent action.

What impression does this give our visitors when they can't get in and out of our main city centre station?

One of the escalators at Clarkson has been out of service for several weeks. And the remaining escalator that was running at Perth underground on Tuesday was making some strange noises, so I'm not sure how long it will last.

If this was a factory that depended on its equipment for production, it would certainly get fixed muck more quickly. Something needs to be done urgently.
  doggie015 Junior Train Controller

Location: On a bus going from esplanade busport to canning bridge so I can catch a train to Esplanade station
What kind of misery guts would complain about a train missing his/her station? Surprised anyone would take the time to complain about something so trivial.....
node09
That "trivial" manner can be the difference between being on time and 30 minutes to an hour late! Besides which if you were waiting to get onto the train at Oats Street station and the Armadale line C pattern fails to stop there you would have every right to complain as the train driver had committed a SEVERE breach of policy and inconvenienced not only the people waiting on the platform but also the people on the train that wanted to disembark there!
  WAGR_trains Assistant Commissioner

This has reached a new low this week with 3 out of the 4 escalators between concourse and street level out of service. The one remaining escalator was not surprisingly running in the up direction. While the impact is to some extent now eased by the Raine Square exit, this is surely a situation that needs urgent action.

What impression does this give our visitors when they can't get in and out of our main city centre station?

One of the escalators at Clarkson has been out of service for several weeks. And the remaining escalator that was running at Perth underground on Tuesday was making some strange noises, so I'm not sure how long it will last.

If this was a factory that depended on its equipment for production, it would certainly get fixed muck more quickly. Something needs to be done urgently.
"Northmetro"



Catch the lift or walk up the stairs.

No urgency to fix them, most of the time its due to people damging the escalator, making them unsafe and they are simply turned off as they are a safety hazard.

They are going to be replaced soon anyway.
  WAGR_trains Assistant Commissioner

That "trivial" manner can be the difference between being on time and 30 minutes to an hour late! Besides which if you were waiting to get onto the train at Oats Street station and the Armadale line C pattern fails to stop there you would have every right to complain as the train driver had committed a SEVERE breach of policy and inconvenienced not only the people waiting on the platform but also the people on the train that wanted to disembark there!
"doggie015"



Keep in mind quite often trains are diverted/changed pattern etc and told not to stop at stations about 60% of the time, and no driver has committed a "severe breach of policy" if they have not stopped at a station.
  andrew1996 Train Controller

Location: Fremantle
That "trivial" manner can be the difference between being on time and 30 minutes to an hour late! Besides which if you were waiting to get onto the train at Oats Street station and the Armadale line C pattern fails to stop there you would have every right to complain as the train driver had committed a SEVERE breach of policy and inconvenienced not only the people waiting on the platform but also the people on the train that wanted to disembark there!
doggie015
I've found that it's quicker to walk up the stairs anyway
  doggie015 Junior Train Controller

Location: On a bus going from esplanade busport to canning bridge so I can catch a train to Esplanade station
I've found that it's quicker to walk up the stairs anyway
andrew1996
Uhh... I think you quoted the wrong person there...
  ypph Beginner

Catch the lift or walk up the stairs.

No urgency to fix them, most of the time its due to people damging the escalator, making them unsafe and they are simply turned off as they are a safety hazard.

They are going to be replaced soon anyway.
WAGR_trains

Do you know when they are going to be replaced? The PTA must of finally realised that it's an issue and minor annoyance.
  WAGR_trains Assistant Commissioner

Do you know when they are going to be replaced? The PTA must of finally realised that it's an issue and minor annoyance.
"ypph"


Keep in mind they wont be replaced with more escalators.
  ypph Beginner

Refurbished escalators or is that a trick statement meaning more stairs;-)
  Northmetro Junior Train Controller

We have been down to 2 escalators between street and concourse at Perth underground for weeks now. I assume there must be a problem with getting parts as I would have expected the recent shuts would have been the ideal opportunity to get things fixed. The other two are in various states of dismantling and nothing seems to be happening. Not very impressive for a still reasonably new railway (and the busiest one as well) in a major capital city. I'm sure this really impresses the visitors.
  Mouse Chief Train Controller

Location:
Looks like they've had enough. A low-key announcement buried somewhere in last week's budget:

$15.5 million across 2015-16 and 2016-17 will be spent to replace the heavily used escalators in the Perth Underground and Esplanade train stations.


http://static.ourstatebudget.wa.gov.au/15-16/factsheets/aip.pdf (see page 2)
  hack404 Station Master

Wonder if that includes duplication where there is only a single escalator.

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