Adelaide Railway Station: whats happened to the staffed ticket counters?

 
  Station_Mutt Locomotive Fireman

Location: Near the Cafeteria of the Adelaide Parklands Terminal!
I apologise if this has been dealt with to death (so to speak), I passed ARS a few days ago, and it now seems that where the ticket counters were, is the space is now all taken up by the TVM.

Does ARS still have staffed ticket counters?

I was in a hurry so did not have to time to search and see.

I know I could go up to Adelaide Metro on cnr of Currie & King William St.

Thanks for any info.

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  Guard Class 2 Chief Commissioner

Location: Elizabeth,South Australia
Staffed ticket counters are now at the other (Northern) end of the turnstiles barriers.
  Station_Mutt Locomotive Fireman

Location: Near the Cafeteria of the Adelaide Parklands Terminal!
Ta.
  justapassenger Chief Commissioner

The newsagent on the eastern side of the concourse is also a ticket agent, in case it's a routine purchase you need to make. This was always quite useful to know back when the ticket windows were in the old spot there, you could go straight in and get served in seconds while the sheep waited in line.

For busted metrotickets, transfers of credit when you change MetroCard types or anything else a little awkward you will need to go to the Adelaide Metro desks.
  Aaron Minister for Railways

Location: University of Adelaide SA
The newsagent on the eastern side of the concourse is also a ticket agent, in case it's a routine purchase you need to make. This was always quite useful to know back when the ticket windows were in the old spot there, you could go straight in and get served in seconds while the sheep waited in line.

For busted metrotickets, transfers of credit when you change MetroCard types or anything else a little awkward you will need to go to the Adelaide Metro desks.
justapassenger
Pre purchased Metrotickets might be a thing of the past now, I was not a part of the conversation so I may not have all of the details. Yesterday when I was waiting to buy my newspaper the person in front must have asked for some sort of Metroticket, the staff said something like 'sorry all bus tickets have been recalled now, we only do card recharges, so you will have to go to Currie Street or the train station for a multi ticket'.

Anyone else know about this?
  Station_Mutt Locomotive Fireman

Location: Near the Cafeteria of the Adelaide Parklands Terminal!
Yes, Aaron, they are palming off all the orange and black tickets onto the Metrocard.

The only places that still sell Metrotickets, orange & black, is Coles Express.

In time too, they are getting rid of this.

I contacted Public Transport a while back, to ask if Coles Express will sell recharge of Metrocard and told nope.

Pity, as I used to get Flybuys points by buying orange and black tickets.

As stock runs out of the old style tickets, Coles Express will no longer sell bus tickets!

Adelaide Metro is cunning in bringing out these new fangled things.  They can thus raise fares immediately on first Sunday in July and the sheep, as someone called us, no longer can prebuy orange and black tickets at lower pre first Sunday in July and use the lower priced tickets.  

Ah well, thats progress I guess.

I am sure a lot of the places that sell recharges for Metrocard will have credit or debit card surcharges to buy recharges with card.

A while back, on here, it was mentioned, or was it in Adelaide Now, that there are a few places that don't have credit card/debit card surcharges to recharge Metrocards.

_Addendum_: I must admit, I have not gone to cnr of KW & Currie, to ask if they still will sell Metrotickets.

Single metrotickets and metrotickets daytrips will still be sold, though.  Only in newagencies & delis, and AdMet offices/outlets.
  ANDL36Y Train Controller

Adelaide Metro is cunning in bringing out these new fangled things.  They can thus raise fares immediately on first Sunday in July and the sheep, as someone called us, no longer can prebuy orange and black tickets at lower pre first Sunday in July and use the lower priced tickets.Thats
Station_Mutt
That's exactly the first thing I thought of when this system came into being... and I guarantee that was a consideration; no more 'delayed' fare increases. Fare goes up, you are hit straight away.

It's that sort of thing that typifies the Rann/Weather-all (sic) regime albeit this is reasonably minor.

Cheers
  Station_Mutt Locomotive Fireman

Location: Near the Cafeteria of the Adelaide Parklands Terminal!
Are we allowed to Talk Politics on here?

Only one way, is to vote State ALP out in March 2014.

Must admit though, that the Liberals are no better, but who else, other than the Libs.

I shudder at Family First.
  Sarails Assistant Commissioner

Location: @ Work
Are we allowed to Talk Politics on here?

Only one way, is to vote State ALP out in March 2014.

Must admit though, that the Liberals are no better, but who else, other than the Libs.

I shudder at Family First.
Station_Mutt

NO votes made in March will bring back the paper multitrip tickets.

As a daily commuter, there are so many benefits to the contact less cards over the old paper tickets, it's comparable to the change from the previous non magnetic tickets back in the late 80's/ early 90's!

The ability to add additional value to my card electronically and set minimum values pure gold in my book!
Being able to get a replacement card if I lose my current one, and having the same amount of credit as when I lost it!
No longer wasting a ticket when it goes through the washing machine.
Online monitoring of the kids tickets & being able to top them up that way too.
It's quicker to board with the new cards over the old ones.

For not saving a couple of dollars when the prices rise, I think that I'm in front with the additional amenities offered by the new access methods.
  Milkomeda Chief Train Controller

Yes, Aaron, they are palming off all the orange and black tickets onto the Metrocard.

The only places that still sell Metrotickets, orange & black, is Coles Express.

In time too, they are getting rid of this.

I contacted Public Transport a while back, to ask if Coles Express will sell recharge of Metrocard and told nope.

Pity, as I used to get Flybuys points by buying orange and black tickets.

As stock runs out of the old style tickets, Coles Express will no longer sell bus tickets!

Adelaide Metro is cunning in bringing out these new fangled things.  They can thus raise fares immediately on first Sunday in July and the sheep, as someone called us, no longer can prebuy orange and black tickets at lower pre first Sunday in July and use the lower priced tickets.  

Ah well, thats progress I guess.

I am sure a lot of the places that sell recharges for Metrocard will have credit or debit card surcharges to buy recharges with card.

A while back, on here, it was mentioned, or was it in Adelaide Now, that there are a few places that don't have credit card/debit card surcharges to recharge Metrocards.

_Addendum_: I must admit, I have not gone to cnr of KW & Currie, to ask if they still will sell Metrotickets.

Single metrotickets and metrotickets daytrips will still be sold, though.  Only in newagencies & delis, and AdMet offices/outlets.
Station_Mutt

Recharge your metrocard at Currie street info centre or ARS vending machine or even on a train you wont get a surcharge via your card if done at one of their vending machines. I recently max loaded my concession metrocard the other day via my debit card and no surcharge and I have enough credit on my card now to last me until November-December
  Aaron Minister for Railways

Location: University of Adelaide SA
Is cash too hard these days? :-S Everyone that complains about CC surcharges doesn't carry cash...

Granted my opinion in my business is that I don't want your cash, I want your credit card, and I sometimes contemplate the efficiencies of charging a surcharge on cash, but the boss keeps saying no.
  Milkomeda Chief Train Controller

Is cash too hard these days? :-S Everyone that complains about CC surcharges doesn't carry cash...

Granted my opinion in my business is that I don't want your cash, I want your credit card, and I sometimes contemplate the efficiencies of charging a surcharge on cash, but the boss keeps saying no.
Aaron
Personally I pay by card where ever possible for security reasons at least if my wallet is stolen they have no cash to run off with and I can have my card blocked straight away.
  justapassenger Chief Commissioner

Recharge your metrocard at Currie street info centre or ARS vending machine or even on a train you wont get a surcharge via your card if done at one of their vending machines. I recently max loaded my concession metrocard the other day via my debit card and no surcharge and I have enough credit on my card now to last me until November-December
Milkomeda
No surcharge on mc.adelaidemetro.com.au either.

I've also seen vending machines located at the following spots, there of course may be others I haven't seen yet though.

TTP Busway Interchange.
Tarndanyangga / Victoria Square tram stop.
Flinders University Central Library.

I am sure a lot of the places that sell recharges for Metrocard will have credit or debit card surcharges to buy recharges with card.

A while back, on here, it was mentioned, or was it in Adelaide Now, that there are a few places that don't have credit card/debit card surcharges to recharge Metrocards.
Station_Mutt

Many places that sold tickets before the advent of Metrocard also refused to accept cards for them unless they were bundled with another larger purchase.

The blame for this lies with the government which decided to offer such a stingy margin that selling metrotickets and paying the credit card fee would be a money-losing exercise for a small independent retailer.

_Addendum_: I must admit, I have not gone to cnr of KW & Currie, to ask if they still will sell Metrotickets.

Single metrotickets and metrotickets daytrips will still be sold, though.  Only in newagencies & delis, and AdMet offices/outlets.
Station_Mutt

No they won't.

Single and daytrip tickets are also available on every bus, train and tram, providing that you don't make the reasonable assumption that a machine designed to accept fares which can be as high as $9.10 (for now) could be paid using a $5 note and coins or a $10 and receiving change.

It would be easy to make that assumption though, especially if you've recently been through Adelaide Railway Station and seen that all the drink/snack vending machines accept $5 and $10 notes and offer change when you purchase a bottle of drink priced at $3.20. Of course there is a big difference there - those vending machines are operated by a private business which is accountable to its ownership, while the ticketing system is overseen by fat public servants who are accountable to nobody.
  GN4472 Deputy Commissioner

The newsagent on the eastern side of the concourse is also a ticket agent, in case it's a routine purchase you need to make. This was always quite useful to know back when the ticket windows were in the old spot there, you could go straight in and get served in seconds while the sheep waited in line.

For busted metrotickets, transfers of credit when you change MetroCard types or anything else a little awkward you will need to go to the Adelaide Metro desks.
justapassenger

That News Agent charges a percentage if you use a card to pay for your Metro Card charge up - My local IGA Supermarket doesn't charge extra.
  steam4ian Chief Commissioner

RECORD THIS!

Steam4ian is confessing ignorance.

Are all PT vehicles now fitted with Metrocard validators?

From what I can see of the fares it would not take long to pay off the card as card fares are much less than ticket fares.

Pity a one time traveller has to find $4.90 in coin. With the EMUs it may be possible to have a ticket machine in one of the three cars which takes notes or credit cards. That kind of installation would be too costly for every car and they will be subject to attach by ferals so will need CCTV monitoring as well.

Ian
  Aaron Minister for Railways

Location: University of Adelaide SA
RECORD THIS!

Steam4ian is confessing ignorance.

Are all PT vehicles now fitted with Metrocard validators?

From what I can see of the fares it would not take long to pay off the card as card fares are much less than ticket fares.

Pity a one time traveller has to find $4.90 in coin. With the EMUs it may be possible to have a ticket machine in one of the three cars which takes notes or credit cards. That kind of installation would be too costly for every car and they will be subject to attach by ferals so will need CCTV monitoring as well.

Ian
steam4ian
Yes, ALL vehicles are fitted with the new validators, not only that, all trains and trams carry a recharge and there are recharge points on some platforms.

Yes the coin op issue is a big one, I wonder who at DPTI came up with that? A rail or non rail person I wonder?
  Station_Mutt Locomotive Fireman

Location: Near the Cafeteria of the Adelaide Parklands Terminal!
GN4472, not trying to stalk you, but which IGA gives the ability to recharge AdMet Metrocard/s?

I know that IGA have the contactless tap card capability to pay for purchases... hmm, another way to get a gain... no need for pin or sign to pay under Aud$100...


Am not too keen standing at Klemzig/Paradise/TTP (Modbury) like a twit/mug, recharging my metrocard at night!

Online recharger is good, but the balance takes a few hours/day or two to get onto the card.


In the end, yes, metrocard is good, but it could have been much improved, daily cap etc.
  nm39 Chief Commissioner

Location: By a road taking pictures
while the ticketing system is overseen by fat public servants who are accountable to nobody.
justapassenger

Be very careful, your ignorance is showing. Public Servants are probably more accountable to the public than those in the private sector. The idea of Public Servants being fat is a fallacy projected by industry proponents who want to get their snouts into a business that they can't get into because it is run by a government entity. They portray Public Servants as being overpaid (and fat) when the fact remains that a similarly qualified person in the private sector is paid anywhere between 1.5 times and 10 times that of a Public Servant.
  Aaron Minister for Railways

Location: University of Adelaide SA
Online recharger is good, but the balance takes a few hours/day or two to get onto the card.


In the end, yes, metrocard is good, but it could have been much improved, daily cap etc.
"Station_Mutt"

The auto recharge is instant, not hours, not a day and certainly not two!

How would a daily cap be beneficial? Daily limits are the most impeding practices that can exist and I detest them.
  Aaron Minister for Railways

Location: University of Adelaide SA
Be very careful, your ignorance is showing. Public Servants are probably more accountable to the public than those in the private sector. The idea of Public Servants being fat is a fallacy projected by industry proponents who want to get their snouts into a business that they can't get into because it is run by a government entity. They portray Public Servants as being overpaid (and fat) when the fact remains that a similarly qualified person in the private sector is paid anywhere between 1.5 times and 10 times that of a Public Servant.
"nm39"

How exactly does one make a public servant accountable? The government can seldom hold their employees to account how can an individual? The GF works for the Commonwealth with some entirely incompetent 'colleagues' that have all been there for years but cannot be gotten rid of, instead they begin the 'spiral' of promotion that sees them moved sideways and up out of the sector they are in to become someone else's problem. Guess what they are a useless addition there too, so again away they go, still being inefficient. Her boss said just the other night 'The government wants an 8% efficiency gain, I could give them 16% if only I could get rid of those that come to work to do nothing.'
  trainznbuses Train Controller

Location: Seacliff Park, SA
GN4472, not trying to stalk you, but which IGA gives the ability to recharge AdMet Metrocard/s?

I know that IGA have the contactless tap card capability to pay for purchases... hmm, another way to get a gain... no need for pin or sign to pay under Aud$100...


Am not too keen standing at Klemzig/Paradise/TTP (Modbury) like a twit/mug, recharging my metrocard at night!

Online recharger is good, but the balance takes a few hours/day or two to get onto the card.


In the end, yes, metrocard is good, but it could have been much improved, daily cap etc.
Station_Mutt
Lot of places where you can recharge: http://www.adelaidemetro.com.au/Tickets/Where-to-buy including Google Maps for both suburban and CBD locations.

Do yourself a favour and support your local Metrocard Agent.
  justapassenger Chief Commissioner

From what I can see of the fares it would not take long to pay off the card as card fares are much less than ticket fares.
steam4ian
They are exactly the same as 1/10 of the equivalent multitrip price since 1 July last year.

Pity a one time traveller has to find $4.90 in coin. With the EMUs it may be possible to have a ticket machine in one of the three cars which takes notes or credit cards. That kind of installation would be too costly for every car and they will be subject to attach by ferals so will need CCTV monitoring as well.
steam4ian
Given that each unit has walk-through access, the new units could easily deal without having a vending machine in the middle, and the savings put towards accepting notes on the two remaining vending machines at the far ends of the units (needs to be one at each end for people who use mobility aids who are directed to use the first door).


Yes, ALL vehicles are fitted with the new validators, not only that, all trains and trams carry a recharge and there are recharge points on some platforms.

Yes the coin op issue is a big one, I wonder who at DPTI came up with that? A rail or non rail person I wonder?
Aaron
It's worth noting for anybody planning to use them that the vending machines on the trains are subject to not working for EFTPOS/CC transactions in areas with patchy mobile reception. I gave it a shot the first time I used a train after getting a Metrocard late last year, unfortunately it didn't want to connect to the system until after the train had left Torrens Park and I was just about ready to get off at Mitcham.

I suspect that coin-only was the standard option offered by whatever supplier the government went to for the new machines, but that doesn't give any suggestion as to the decision-making person's background in rail (or elsewhere) because passenger convenience has never really mattered here. Judging by the design of the new Metrocard-compatible barriers in the city and that such an old hat paper ticket was retained as is, it is very possible that it was Crouzet again (which is now a subsidiary of CTS) but I'm happy to be corrected if it wasn't.

How would a daily cap be beneficial? Daily limits are the most impeding practices that can exist and I detest them.
Aaron
Same way it's always worked for pay-as-you-go users on Oyster in London - by placing a cap on the charges how much you can get charged on one day but placing no cap on travel. If you do enough trips that the total price for the day adds up to the daily maximum (i.e. the price of a Z1-6 Travelcard in London, or a Daytrip metroticket here) then you get unlimited travel for the rest of the day, just as if you purchased a Travelcard/Daytrip.

Do yourself a favour and support your local Metrocard Agent.
trainznbuses
Do them a favour and first ask them whether they make a profit or loss from you doing that. If they are grudgingly using it as a loss leader for other higher margin goods but you're only buying Metrocard recharges, then your "support" is actually a kick in the nuts to them.
  nm39 Chief Commissioner

Location: By a road taking pictures
How exactly does one make a public servant accountable? The government can seldom hold their employees to account how can an individual? The GF works for the Commonwealth with some entirely incompetent 'colleagues' that have all been there for years but cannot be gotten rid of, instead they begin the 'spiral' of promotion that sees them moved sideways and up out of the sector they are in to become someone else's problem. Guess what they are a useless addition there too, so again away they go, still being inefficient. Her boss said just the other night 'The government wants an 8% efficiency gain, I could give them 16% if only I could get rid of those that come to work to do nothing.'
Aaron
An employee of the Government Of South Australia undergoes a review every 6 months where performance is assessed among other things. This is relatively the same thing that happens in the private sector except for the fact that the private sector makes a big song and dance about the fact that it can't get rid of Public Servants so that the Private Sector can get in there and rob the taxpayer blind with impunity.
  GN4472 Deputy Commissioner

GN4472, not trying to stalk you, but which IGA gives the ability to recharge AdMet Metrocard/s?

I know that IGA have the contactless tap card capability to pay for purchases... hmm, another way to get a gain... no need for pin or sign to pay under Aud$100...


Am not too keen standing at Klemzig/Paradise/TTP (Modbury) like a twit/mug, recharging my metrocard at night!

Online recharger is good, but the balance takes a few hours/day or two to get onto the card.


In the end, yes, metrocard is good, but it could have been much improved, daily cap etc.
Station_Mutt

Elizabeth Vale IGA which is a quick walk from my home and near the bus stops & Lyell McEwin Hospital. This IGA is capable of charging up my Metrocard & I can pay with my Eftpos Card and not be charged a percentage for it's use.
  gunzel42 Locomotive Fireman

Getting back to the original topic, I was outside ARS the other day and was thinking how different it was from when the ticket booths used to be on North Terrace.  Back then there would have been queues of people lining up to buy their Edmondson ticket night after night before boarding.  No doubt you would have had to allow an extra ten minutes or so to buy your ticket during the peaks, whereas now passengers race through the barriers with a matter of seconds prior to their train departing.  Passenger loading on buses these days is also a lot faster with the Metrocards, and when someone wants to buy a ticket from the operator the delay is very noticeable.  The only downside is you don't get to keep the ticket used on a trip as a keepsake... keeping your Metrocard just doesn't seem the same.

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