In this morning's SMH:
Well the writer/complainant has one thing right:
"All your department's reorganisations and silly name changes have achieved nothing to overcome the sullen, muddle-headed incompetence of your service. "
- Beyond that, I can see how he missed the Bathurst train. That said, he's not the first and won't be the last to miss a train because they failed to read and understand what the words "First 4 Cars" means (in this case it was likely "First 2 Cars"). He even goes so far as to admit to his ignorance of not paying attention because he heard the destination of Wyong mentioned. Had he actually listened he would have heard that the first 2 cars (or whatever number of cars) go to Bathurst, and the next 4 will go to Wyong. I've seen plenty of people either fail to bother reading the indicator boards, and fail to listen to such announcements. Amazing how it's always someone else's fault that they didn't listen or read, and as a result missed their train.
Once people learn that the First 4 (or however many) cars are the ones at the front of the train, then they are much less likely to miss their trains - assuming they bother to listen and read the information being presented to them at the station.