New uniforms

 
  parraeel Chief Train Controller

Honestly, what is the issue with a nametag showing first name only? I can't even begin to fathom what problem this is to anyone?
bernerd

By law, you don't have to give your name when asked. You only have to give your title or staff number.

Would you like it if everyone knew your name, especially in a high risk job like this one?

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  Faceless Locomotive Fireman

Location:
@parraeel.
All uniforms fit ok as ordered.
Back to the name tag. As far as I'm aware it does not state where the placement of the tag is to be positioned.
Left,right or butt cheek...
In my case I won't be placing the magnet on my left, near my heart. Not that I have a pace maker! But if any employee that does have one I would advise to avoid it at all cost.
Coming from a medical background before the rails I can tell you that ones heart is cardio electric. A big magnet in that region is not a good idea.
Further more for ppl that have a specific blood disorder like myself in regards excessive iron in ones blood?
Magnets are a bad thing.
Over the last few days I have researched for many hours on the Internet and came across many articles published by studies on the subject from reputable sources.
The whole subject is similar to mobile phones and brain cancer. Decide for yourself...
  Blackadder Chief Commissioner

Location: Not the ECRL
For those that have recently picked up the new uniform, does it have to be worn from your next shift or not until the Magic day come July 1 when everything will change with Sydney Trains/Nsw Trains.
  Faceless Locomotive Fireman

Location:
Magic day.
  Blackadder Chief Commissioner

Location: Not the ECRL
Cheers, currently on Annual Leave and 7,500 odd miles away so somewhat out of the loop.
With any luck the said day is delayed in true Cityrail style. Laughing
  parraeel Chief Train Controller

Cheers, currently on Annual Leave and 7,500 odd miles away so somewhat out of the loop.
With any luck the said day is delayed in true Cityrail style. Laughing
Blackadder

Looking that way. Many people with problems regarding uniform sizes. Different to the size they tried on for fitting. Lots of uniforms being sent back to exchange for different sizes. Whole uniforms, just shirts, pants arriving too big.

Lots of people who required made to measure, not just for uniforms being too small, but also too big for the smaller employees. These uniforms arriving next week sometime. Then no doubt these uniforms will have to be altered in some way, so July 1 may come and go until the Sydney Trains uniform is being worn in some locations.
  Faceless Locomotive Fireman

Location:
Typical Cityrail style...when I signed for the new uniform it stated must be worn by 1st July. Today I read a directive from Lizzy stating must be worn from Mon 24th June.
  Aurora8 Assistant Commissioner

Location: Sydney
Monday. Though I'm not sure if that's region specific or Sydney wide.
  fullboost Chief Train Controller

when are train crew supposed to be getting the new uniform ?
  Blackadder Chief Commissioner

Location: Not the ECRL
Typical Cityrail style...when I signed for the new uniform it stated must be worn by 1st July. Today I read a directive from Lizzy stating must be worn from Mon 24th June.
Faceless
Hmm and for those that don't have it??

Sounds like the standard Cityrail SNAFU.
  Faceless Locomotive Fireman

Location:
Lizzys circular also states that staff are not to mix old and new uniforms.
No hats or caps have been issued that I'm aware of as yet. IMO this is a OHS issue. But I'm sure they are in the pipeline. Thankfully it's not summer. However I do have a issue in regards to platform staff doing right of way duties with the sun blinding staff. Particularly in the afternoons with trains going west.
  smithagain Junior Train Controller

Got most of my uniform (ladies). Everything is made in Fiji or China, except the hideous orange leather belt, and the woollen vest, both made in Australia.  


Tried everything on, and my daughter said it looked like I'm going to work at Maccas.  Not happy Gladys!  Sad
  Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.
The poor CSA at Rockdale today was decked out in the new uniform, raincoat-ish jacket included. I told him, "I love the new jacket!", and he couldn't get me out the faregates fast enough Mr. Green
  smithagain Junior Train Controller

Honestly, what is the issue with a nametag showing first name only? I can't even begin to fathom what problem this is to anyone?
bernerd

No problem, as long as you don't mind random strangers calling you by name like you're their new best friend.
  Kurmudgeon Junior Train Controller

If they mind it then they can quit.
  thadocta Chief Commissioner

Location: Katoomba
By law, you don't have to give your name when asked. You only have to give your title or staff number.
parraeel
And which law would that be? In case you need to look it up, all Australian laws, both legislation and regulation, can be found at http://www.austlii.edu.au/ - I doubt you will find anything there that requires you to give a title or staff number, or a law that says that a company representative is not reuired to give their name to a customer of that company.

Having said that though, it is good business practice for companies to give some way of identifying front-line staff to customers, so that feedback/accountability issues can be addressed. Having a first name is not overly onerous, and I have been in customer facing roles with large business with nametags with my first name on it.

For example, I had an issue when EFTPOS was down at Olympic Park, I had an Olympic Park-Lidcombe weekly, but required a Lidcombe-Katoomba extension.

Was told by CSA at Olympic Park (who gave me her name) to purchase ticket at either Lidcombe, Granville or Katoomba, wherever I had time. Best connection at Lidcombe was two minutes, best connection at Granville three minutes, with the layout at both stations, no time. Cops came through Blue Mountains train, I explained what happened, was able to identify the CSA at Olympic Park, they made a few calls, no infringement issued.

The only people who should be scared of being identifiable by the public are those who fear accountability for their actions, and those who do their jobs properly should have no reason to fear accountability, in fact being identifiable  might actually work in favour of those who are good at their job in the form of positive feedback.

Dave
  smithagain Junior Train Controller

And which law would that be? In case you need to look it up, all Australian laws, both legislation and regulation, can be found at http://www.austlii.edu.au/ - I doubt you will find anything there that requires you to give a title or staff number, or a law that says that a company representative is not reuired to give their name to a customer of that company.

Having said that though, it is good business practice for companies to give some way of identifying front-line staff to customers, so that feedback/accountability issues can be addressed. Having a first name is not overly onerous, and I have been in customer facing roles with large business with nametags with my first name on it.

For example, I had an issue when EFTPOS was down at Olympic Park, I had an Olympic Park-Lidcombe weekly, but required a Lidcombe-Katoomba extension.

Was told by CSA at Olympic Park (who gave me her name) to purchase ticket at either Lidcombe, Granville or Katoomba, wherever I had time. Best connection at Lidcombe was two minutes, best connection at Granville three minutes, with the layout at both stations, no time. Cops came through Blue Mountains train, I explained what happened, was able to identify the CSA at Olympic Park, they made a few calls, no infringement issued.

The only people who should be scared of being identifiable by the public are those who fear accountability for their actions, and those who do their jobs properly should have no reason to fear accountability, in fact being identifiable  might actually work in favour of those who are good at their job in the form of positive feedback.

Dave
thadocta
All ticketing faults are recorded - by several methods, electronic and manual. So any staff member at Oly Park would have been able to confirm to the police that the eftpos was down. You knowing a particular staff member's name made little difference.
  Raichase Captain Rant!

Location: Sydney, NSW
The only people who should be scared of being identifiable by the public are those who fear accountability for their actions, and those who do their jobs properly should have no reason to fear accountability, in fact being identifiable  might actually work in favour of those who are good at their job in the form of positive feedback.

Dave
thadocta
I notice people choose to refute your example, rather than your underlying point. I've worked in many different customer service jobs in the last decade, and always a "nametag" been part of the uniform. I have no fear of people knowing my name. I've recieved both complaints and commendations in my time in customer service. When working as a CSA, complaints were dealt with professionally by my station manager, and my side of the story was always heard and accepted.
  thadocta Chief Commissioner

Location: Katoomba
All ticketing faults are recorded - by several methods, electronic and manual. So any staff member at Oly Park would have been able to confirm to the police that the eftpos was down. You knowing a particular staff member's name made little difference.
smithagain
You missed the bit where I stated I was told to purchase the extension at Lidcombe or Granville or Katoomba - for that bit I needed to be able to identify the CSA concerned.

As Raichase has referred to you are not addressing the point I was trying to make. I, like Raichase, have (and still do worked in customer service roles, and have never been worried about wearing a nametag or showing some form of pass. In fact, when I worked for Qantas not only did I wear my uniform name tag (first name only) but my airside security pass had my FULL name on it and was required to be worn at all times.

As I said, if you do your job you have nothing to worry about by being identifiable, it is only those who have something to worry about - either incompetence or rudeness - that need to be worried.

Dave
  Faceless Locomotive Fireman

Location:
@raichase.
No station managers anymore.
@thadocta.
At least 100% of your customers
had tickets at Qantas! I'm guessing with a full name tag and security clearance that most of your time was not in the public eye.

I note today that train crew got a survey in regards to what type of uniform they want. Fabrics,Styles etc.
In saying that I'm betting it will still be grey with even more fluro orange.
  Blackadder Chief Commissioner

Location: Not the ECRL
@raichase.
No station managers anymore.
@thadocta.
At least 100% of your customers
had tickets at Qantas! I'm guessing with a full name tag and security clearance that most of your time was not in the public eye.

I note today that train crew got a survey in regards to what type of uniform they want. Fabrics,Styles etc.
In saying that I'm betting it will still be grey with even more fluro orange.
Faceless
Don't expect the entity to take any notice of the feeback from the "survey" for train crew, chances are they already have the uniform in production and when the time comes, will say this particular uniform style/fabric type got the most favourable comments.
  thadocta Chief Commissioner

Location: Katoomba
@thadocta.
At least 100% of your customers
had tickets at Qantas! I'm guessing with a full name tag and security clearance that most of your time was not in the public eye.
Faceless
Every single employee at an airport has to have an Aviation Security Identity Card (ASIC) - even those working at McDonalds (if post security). My job was very much customer facing, and often involved delivering bad news ("Sorry, the flight is overbooked, you will have to travel on a later flight." "Unfortunately, the fare rules for the fare you purchased do not allow you to transfer to an earlier flight." and so on and so forth) and I would often have to respond to complaints by disgruntled customers, and being easily identifiable (both by my first name on the uniform name badge, and my full name on my ASIC), my managers knew who to come to for a flarification of the situation and the reasons for the courses of action I chose to adopt.

However, by doing my job properly, and within the guidelines established by Qantas or the client airline, I had absolutely no fear that I was identifiable should an issue arise with a passenger.

As I said above, if you do your job properly, being identifiable should not be an issue if you do your job properly.

Dave
  Faceless Locomotive Fireman

Location:
@Blackadder
Got to agree with you 100%.
@thedocta
I think the difference is that the majority of rail customers travel thru the same stations day in day out. Unlike customers that may fly only a few times a year. I see your point in regards to doing your job properly and I don't have a issue in that regard.
  Raichase Captain Rant!

Location: Sydney, NSW
@raichase.
No station managers anymore.
Faceless
So, once again, the detractors from... well, everything to do with their jobs (which are still remarkably good jobs when compared to similar positions in the private sector), continue to miss the point completely, and nit pick.

The point is (perhaps this will need to be spelled out) is that people doing their jobs have nothing to fear by the public knowing their first names.

People doing a BAD job, DO have something to fear, because they are accountable.

My name is at the foot of every post here, and is on all of my photographs on Flickr. I have nothing to hide. If I make a mistake, and someone calls me on it, then fine.
  Faceless Locomotive Fireman

Location:
Thanks for the clarification Raichase. Can I ask why your not in customer service anymore?
Can you also please change your signature as its a page long vertically when viewing on iPhone? This is very annoying.
Kind regards.
Miss Faceless.

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