I noticed today that the timetable posters at my local station have been removed and replaced by the new "Ask me" promotional posters. This I find frustrating as I often used these timetable posters to figure out what time the train will arrive at my destination station, information which cannot be found using the information screens. When I found that they had been removed there were no staff as the office closes early on Saturdays, so asking the station staff for the information, or a timetable wasn't possible.
I can't see the reasoning behind this. The new timetable is still a few months away and can be changed quickly by the staff in the days before it changes. Whilst the staff would be able to tell me the information when I ask them, after hours the only staff I would be able to ask would be the guard of the next train and asking them would delay the train. Perhaps it was to remove the Railcorp and Cityrail bandings from the posters, which could have been covered over, but by removing timetables altogether Sydney trains has taken a step backwards in customer service.
I can't see the reasoning behind this. The new timetable is still a few months away and can be changed quickly by the staff in the days before it changes. Whilst the staff would be able to tell me the information when I ask them, after hours the only staff I would be able to ask would be the guard of the next train and asking them would delay the train. Perhaps it was to remove the Railcorp and Cityrail bandings from the posters, which could have been covered over, but by removing timetables altogether Sydney trains has taken a step backwards in customer service.
