Incidents on the country network

 
  donttellmywife Chief Commissioner

Location: Antofagasta
IMO I don't think it would be totally pointless. I would like to be informed prior if I had a 7 hour trip from Broken Hill to Dubbo booked (now 8.5 hours long due to incident). I then have the choice to go down to the station with said information get my refund to fill my car's petrol tank and carry on by car. Likewise if I'm a regular customer of containerised freight and my shipment this week will incur an extra day then being informed gives me the choice of paying premium overnight road freight. Is this being too accountable to customers? I don't know as I don't use either service...what's everyone else opinion?
Spiritman
But a network incident database isn't going to give you anywhere near the information that you need to know.  What you want is the relatively up-to-date information on the regional rail service that already exists, where NSW TrainLink are advised of some sort of incident, work out what it will mean for their services and make appropriate plans.  Remember also that many delays have nothing to do with the network.  If a service gets bustituted or runs late because a fault was discovered with a set before it was dispatched to begin a service then it isn't a network problem.

Same aspect applies to general freight.  There are reasons why a container might not get on a particular service that have nothing to do with network issues.  You need to speak to the freight service provider/train operator to get the complete picture.

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  cootanee Chief Commissioner

Location: North of the border!
IMO I don't think it would be totally pointless. I would like to be informed prior if I had a 7 hour trip from Broken Hill to Dubbo booked (now 8.5 hours long due to incident). I then have the choice to go down to the station with said information get my refund to fill my car's petrol tank and carry on by car. Likewise if I'm a regular customer of containerised freight and my shipment this week will incur an extra day then being informed gives me the choice of paying premium overnight road freight. Is this being too accountable to customers? I don't know as I don't use either service...what's everyone else opinion?

With regards to operators having access real time.. are there two separate systems JHR and ARTC? Or is it an integrated online network incident database that reports on both?
Spiritman

JHR and ARTC are separate orgs managing distinct networks as defined by NSW. When ARTC controlled both networks it took the opportunity to integrate systems were feasible. With JHR getting the CRN contract that changed. Indeed JHR set up its own control centre for the CRN at Mayfield - not Broadmeadow. ARTC incurred costs as part of its disengagement.
  Spiritman Train Controller

Location: Camden, NSW
But a network incident database isn't going to give you anywhere near the information that you need to know.  What you want is the relatively up-to-date information on the regional rail service that already exists, where NSW TrainLink are advised of some sort of incident, work out what it will mean for their services and make appropriate plans.  Remember also that many delays have nothing to do with the network.  If a service gets bustituted or runs late because a fault was discovered with a set before it was dispatched to begin a service then it isn't a network problem.
donttellmywife
Sorry must have missed that earlier reference to NSW TrainLink for passenger services, they are not very forthcoming having had a look at it, North Coast XPT service was late but they gave no reason why. How "up-to-date" are they? If a loco broke down now on the JHR network, how long would it take to get info to NSW TrainLink...do you know? Roads have a "live" site and obviously the state's roads have the users to warrant it's upkeep.
  cootanee Chief Commissioner

Location: North of the border!
...Roads have a "live" site and obviously the state's roads have the users to warrant it's upkeep.
Spiritman
I think you just answered your question. Helps when you have one lot responsible for so long (RTA now RMS), operate in the media and public spotlight and have a minister to keep happy Exclamation

TfNSW would be the org to sponsor such a thing as they 'own' the lot.
  Spiritman Train Controller

Location: Camden, NSW
JHR and ARTC are separate orgs managing distinct networks as defined by NSW. When ARTC controlled both networks it took the opportunity to integrate systems were feasible. With JHR getting the CRN contract that changed. Indeed JHR set up its own control centre for the CRN at Mayfield - not Broadmeadow. ARTC incurred costs as part of its disengagement.
cootanee
Ok...so has the separation had an impact on the decimation of information for operators and train crews?

If not then everything is as efficient as possible and there is no gain in integrating the systems currently in place. Real time network incident reporting would be a part of these systems but integrating it all together is better left to another topic with people with more knowledge, too mind blowing! It was that Aurizon software that drew my thoughts to "integration".

Edit: Sorry about all the questions ... learning rail logistics from people on the ground is the best imo ... and as some of you around here may know already I am seeking new opportunities in the industry Smile
  donttellmywife Chief Commissioner

Location: Antofagasta
Sorry must have missed that earlier reference to NSW TrainLink for passenger services, they are not very forthcoming having had a look at it, North Coast XPT service was late but they gave no reason why. How "up-to-date" are they? If a loco broke down now on the JHR network, how long would it take to get info to NSW TrainLink...do you know? Roads have a "live" site and obviously the state's roads have the users to warrant it's upkeep.
Spiritman
A regional passenger doesn't, in the primary instance, need to know why a service is not running as planned, they just need to know what the currently happening to the service.  But often the service status site does have some broad reason - "trackwork", "weather", "broken down train", "operational issue", etc.

My experience has been that the phone line for regional service status updates is practically real time (there may be a half hour lag or whatever, but that's well within the time frame where you have committed to travel anyway - and more than likely I'm standing on the platform being told by the station master that the service is running on time).  I presume the website is similar.

I would expect that NSW TrainLink would be informed (perhaps via the driver on any affected trains) of an incident that might affect one their trains pretty much as soon as the implications of an incident to other users became clear (and obviously, after the incident itself was under control).

A large proportion of the general population - millions of people - are direct road users, who can use the information from the live RMS site to actively plan when they will travel and the route they will take.  RMS actively wants road users to make decisions based on this information.  The number of direct rail users (train operators, interfacing networks and the like) can be counted without taking your shoes off.  Network control and rail users can talk directly to inform and work out what the response to an incident should be going forward.  Wildly different scenarios.
  Raichase Captain Rant!

Location: Sydney, NSW
My experience has been that the phone line for regional service status updates is practically real time (there may be a half hour lag or whatever, but that's well within the time frame where you have committed to travel anyway - and more than likely I'm standing on the platform being told by the station master that the service is running on time).  I presume the website is similar.
donttellmywife
My impression is that the driver "calls in" their time of arrival/departure at each station on Xplorer/XPT routes, to permit this information to be relayed via the phone and internet. I'd suspect that this is why the phone service is so reliable, because it's possible to "track" the train by departure times.

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