Donald Chief Commissioner

Location: Donald. Duck country.
I think Donald and Revenue are talking about the booking office at Ballarat, not Donald...
Ballast_Plough
I was, thank-you.   I used to able to purchase a paper ticket in Donald or a ticket at the Ballarat station.   I checked the myki website and Ballarat station is not a site to purchase a myki card, hence the need to find an 'authorised' myki seller in Ballarat, adding further time to Saturday's trip.

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  Revenue Chief Commissioner

I was, thank-you.   I used to able to purchase a paper ticket in Donald or a ticket at the Ballarat station.   I checked the myki website and Ballarat station is not a site to purchase a myki card, hence the need to find an 'authorised' myki seller in Ballarat, adding further time to Saturday's trip.
"Donald"


Correct - I was talking about Ballarat railway station. I'm going out on a limb here - and say that you can purchase a myki at Ballarat station now that the system has gone live!   Smile

If you look at the press coverage in Ballarat this week, it has all been very positive. Passengers have been telling the press that they're looking forward to not having to line up to purchase a ticket - so that's encouraging.

The take up of myki in regional Victoria has been pretty amazing given that it has been in for such a short time - and that passengers still have the option of using all the existing products. Take up has been much faster than for metropolitan users.

And of course Geelong goes live on Monday - so that's pretty exciting.  I really hope that there can be some promotion to metropolitan users to encourage them to use their myki to head out to Geelong, Ballarat, Bendigo, etc..
  dean65 Locomotive Driver

Location: Ballarat
I reckon you'll find the device doesn't need 3G connectivity to operate.  None of the others do, they just send through all their stuff at the end of the day.  For all we know the handhelds only upload their transaction details when they get back to the station, via wifi.
Mitty
No the readers check in real time to see if the card has neen scanned on.
  XAM2175 Assistant Commissioner

Location: Glasgow
No the readers check in real time to see if the card has neen scanned on.
dean65
This data is carried on the card, so there's no need to query the back-end system. In fact, no Myki device operates with a real-time back-end connection since the card carries the most current balance, touch-on state, fare product, fare type, and even a limited travel and top-up history - basically everything you see when you use a blue Myki Check reader, which have no network connection at all.

The Myki devices at railway stations are network connected but only to report transactions after they're complete, whereas the bus and tram systems report only when they're back at the depot. I expect the conductor's unit will use the same principle.
  The Vinelander Minister for Railways

Location: Ballan, Victoria on the Ballarat RFR Line
The take up of myki in regional Victoria has been pretty amazing given that it has been in for such a short time - and that passengers still have the option of using all the existing products. Take up has been much faster than for metropolitan users.

And of course Geelong goes live on Monday - so that's pretty exciting.  I really hope that there can be some promotion to metropolitan users to encourage them to use their myki to head out to Geelong, Ballarat, Bendigo, etc..
Revenue
Certainly has at Ballan where upwards of 20 pax were lining up last night to 'tag off' at the only reader at that side of the platform.

A damn nuisance IMO, and I'll be putting off using this silly and SLOW ticketing system for as long as possible.

Geelong will be a farcical situation with many frustrated commuters lining up unless there are adequate readers.

Can I still buy a date-to-date ticket, and avoid MYKI for as long as possible Question

Mike.
  don_dunstan The Ghost of George Stephenson

Location: Adelaide proud
Certainly has at Ballan where upwards of 20 pax were lining up last night to 'tag off' at the only reader at that side of the platform.

A damn nuisance IMO, and I'll be putting off using this silly and SLOW ticketing system for as long as possible.

Geelong will be a farcical situation with many frustrated commuters lining up unless there are adequate readers.

Can I still buy a date-to-date ticket, and avoid MYKI for as long as possible Question

Mike.
The Vinelander

Revenue will have none of that, it's simply the best surveillance system since sliced bread.

Then again if I was getting whatever he's getting paid to spruik it, I'd probably be extolling its virtues too.  I wonder what that actually is, six figures?
  melbtrip Chief Commissioner

Location: Annoying Orange


And of course Geelong goes live on Monday - so that's pretty exciting.  I really hope that there can be some promotion to metropolitan users to encourage them to use their myki to head out to Geelong, Ballarat, Bendigo, etc..
Revenue
For a family of 4 travelling to Bendigo, will  cost them  on a Sunday  $113.40.

Family of 4 can drive cheaper then that!

In NSW - For $2.50 per person, your family can enjoy unlimited travel all day Sunday in the Sydney metropolitan and outer metropolitan areas, including Newcastle, the Blue Mountains, the Central Coast, Hunter and Illawarra areas, by train, bus, regular ferry services on Sydney Ferries and Light rail services.

Melbourne to Bendigo = $113.40. famliy
Sydney to Newcastle = $10 a family
  Donald Chief Commissioner

Location: Donald. Duck country.
Having used myki on the wekend Ballarat - Melb, trip on Metro & return to Ballarat.   No problems touching on or off.   My only point is where on the yellow I was supposed to put the card.   It was alright in Ballarat, but in Melbourne, the blue mark had rubbed off & I couldn't remember which part I was supposed to wave it past.   It will keep happening as I only use the train 3 or 4 times a year!
  XAM2175 Assistant Commissioner

Location: Glasgow
the blue mark had rubbed off & I couldn't remember which part I was supposed to wave it past
Donald
For a start, you're meant to touch it against the reader - not wave or swipe or the like - which is why the printing has rubbed off Wink
  xxxxlbear Token Booking Clerk

Location: Geelong
Question without notice....

I am not sure if this has been covered before, but I have a query regarding the Geelong  Ballarat road coach service and Myki.
I am aware that both Geelong and Ballarat have gone 'live' with Myki on V/Line trains. But in a small number of weeks, I am travelling to Ballarat from Geelong on the coach, and return.
I have a vague idea that Myki is NOT valid on the Geelong  Ballarat Coach for the full journey (except in possibly suburban Geelong and suburban Ballarat), but tonight when I had a look at the V/Line reservation section, I  checked the fare total, then I read a message at the bottom of the page saying that Myki Pass was available for the service.
The message I got at the bottom of the final page before clicking Buy was:
Please note: myki pass is now replacing paper periodical tickets for this journey.
V/Line reservation

I am just wondering if Myki Money is available for the coach trip as well, or do I need to buy a paper ticket (in which case, I am happy to buy it online to save time on the day)?

I certainly don't want to be clocking on at Geelong, and clocking off at Ballarat only to find that Myki has charged me for the full rail trip from Geelong to Ballarat via Southern Cross when I could have easily have bought a paper ticket! Laughing
  railblogger Chief Commissioner

Location: At the back of the train, quitely doing exactly what you'd expect.
Question without notice....

I am not sure if this has been covered before, but I have a query regarding the Geelong  Ballarat road coach service and Myki.
I am aware that both Geelong and Ballarat have gone 'live' with Myki on V/Line trains. But in a small number of weeks, I am travelling to Ballarat from Geelong on the coach, and return.
I have a vague idea that Myki is NOT valid on the Geelong  Ballarat Coach for the full journey (except in possibly suburban Geelong and suburban Ballarat), but tonight when I had a look at the V/Line reservation section, I  checked the fare total, then I read a message at the bottom of the page saying that Myki Pass was available for the service.
The message I got at the bottom of the final page before clicking Buy was:

I am just wondering if Myki Money is available for the coach trip as well, or do I need to buy a paper ticket (in which case, I am happy to buy it online to save time on the day)?

I certainly don't want to be clocking on at Geelong, and clcking off at Ballarat only to find that Myki has charged me for the full rail trip from Geelong to Ballarat via Southern Cross when i could have easily have bought a paper ticket! Laughing
xxxxlbear
Interesting. I thought that myki wasn't valid on coaches?

Maybe it's because you are travelling between two destinations in the commuter area?
  xxxxlbear Token Booking Clerk

Location: Geelong
Railblogger, the coaches involved in servicing the Geelong  Ballarat route all seem to have had Myki equipment installed for some time now. I can remember seeing the small touch on/off thing on the coach as early as November last year.
And that is what is confusing, is the fact that Myki is now valid for rail travel between Melbourne and both Geelong and Ballarat.
Oh well, I should be passing through Geelong station on Thursday, so it might pay me to pop in to the booking office and ask. It's no big deal, I can easily pick up a paper ticket, it's just that I am curious now that I am travelling on the bus in a few weeks time.
  don_dunstan The Ghost of George Stephenson

Location: Adelaide proud
Readers of this thread will know that I'm no fan of Mickey, but I have a genuine question that I can't seem to find the answer to.

I've been trying to make sure that I only get charged for one two-hour block during my travels but I can't work it out, does the two hours start from the moment you touch on (say at 2:10PM) and if you go past that two-hour period and touch-off at say 4:12PM you are up for 2X two-hours (a daily cap).  Is that right?  I'm assuming this is how it works - someone please give us the correct info if this is wrong.

I only ask because under Metcard you got up to 2hr 59min and obviously with Myki because of it's wonderful powers of calculation once you pass 2:00hr it's automatically a daily cap.  I find it difficult to remember the exact minute that you touched on to try and avoid the daily cap - I will find it forever annoying that you don't have the expiry printed on the ticket any more... and that we don't have the extra 59 minutes now (if this is actually how it works!).
  railblogger Chief Commissioner

Location: At the back of the train, quitely doing exactly what you'd expect.
Readers of this thread will know that I'm no fan of Mickey, but I have a genuine question that I can't seem to find the answer to.

I've been trying to make sure that I only get charged for one two-hour block during my travels but I can't work it out, does the two hours start from the moment you touch on (say at 2:10PM) and if you go past that two-hour period and touch-off at say 4:12PM you are up for 2X two-hours (a daily cap).  Is that right?  I'm assuming this is how it works - someone please give us the correct info if this is wrong.

I only ask because under Metcard you got up to 2hr 59min and obviously with Myki because of it's wonderful powers of calculation once you pass 2:00hr it's automatically a daily cap.  I find it difficult to remember the exact minute that you touched on to try and avoid the daily cap - I will find it forever annoying that you don't have the expiry printed on the ticket any more... and that we don't have the extra 59 minutes now (if this is actually how it works!).
don_dunstan
That is true if you are travelling within five zones as far as I know. Otherwise your 2 hour fare will be extended by an hour for every five zones you go through.
  L1150 Assistant Commissioner

Location: Pakenham Vic.
Last Friday, I touched on at Pakenham at about 1.10pm. I rode the 1.23 V'locity to Traralgon, touching off at about 2.45pm and had about $5.60 deducted from my seniors myki. I touched back on at about 2.58pm and rode the 3.05 pm V'lo back to Pakenham, touching off at about 4.30pm and was charged $0.00. That seems to indicate that my down journey fee was the 2 hour cap so the up journey was free, even though most of the up journey would have been outside the two hour window.Very Happy
  melbtrip Chief Commissioner

Location: Annoying Orange
Last Friday, I touched on at Pakenham at about 1.10pm. I rode the 1.23 V'locity to Traralgon, touching off at about 2.45pm and had about $5.60 deducted from my seniors myki. I touched back on at about 2.58pm and rode the 3.05 pm V'lo back to Pakenham, touching off at about 4.30pm and was charged $0.00. That seems to indicate that my down journey fee was the 2 hour cap so the up journey was free, even though most of the up journey would have been outside the two hour window.Very Happy
L1150
you touch on at 1.10pm - it get around up to 2pm
from 2pm you get two hours - takes you to 4pm

you paid for a 11 zone fare - so give you another hour and so for takes you expirey time to 5pm

you single myki zone 2  to 11 fare expired at 5pm.



To make sure patrons are able to complete long distance journeys for example on the V/Line Services, where touch off indicates that a journey consisting of travel in at least 6 zones has been made (from the last touch on), the expiry time of the product will be extended by an additional hour for every multiple of 6 zones travelled in.
Examples:

0- 5zones: 0 hour extra - minimum time given 2 hours
6-11 zones : 1 hour extra - minimum time given 3 hours
12-17 zones: 2 hours extra- minimum time given 4 hours
18-23 zones: 3 hours extra- minimum time given 5 hours
24-29 zones: 4 hours extra- minimum time given 6 hours
30-35 zones: 5 hours extra- minimum time given 7 hours
  xxxxlbear Token Booking Clerk

Location: Geelong
you touch on at 1.10pm - it get around up to 2pm
from 2pm you get two hours - takes you to 4pm

you paid for a 11 zone fare - so give you another hour and so for takes you expirey time to 5pm

you single myki zone 2  to 11 fare expired at 5pm.



To make sure patrons are able to complete long distance journeys for example on the V/Line Services, where touch off indicates that a journey consisting of travel in at least 6 zones has been made (from the last touch on), the expiry time of the product will be extended by an additional hour for every multiple of 6 zones travelled in.
Examples:

0- 5zones: 0 hour extra - minimum time given 2 hours
6-11 zones : 1 hour extra - minimum time given 3 hours
12-17 zones: 2 hours extra- minimum time given 4 hours
18-23 zones: 3 hours extra- minimum time given 5 hours
24-29 zones: 4 hours extra- minimum time given 6 hours
30-35 zones: 5 hours extra- minimum time given 7 hours
melbtrip
But as Myki is only valid to Marshall, Wendouree, Eaglehawk, Seymour, and Traralgon (see here: Myki Zones), the majority of your post is irrelevant, as anything beyond the Myki ticketing boundary is V/Line ticketing.

And just in case you cant read a map, the Myki boundary zones are:
Geelong Line....zone 4.
Ballarat Line....zone 8.
Bendigo line....zone 13
Seymour line....zone 6.
Traralgon line....zone 12

But we get your point though Smile
  TheMetman Locomotive Driver

Location: gippsland
On the topic of zones. How come all lines except the Traralgon line had zone 2 extended into the V/line sections. Why couldn't they extend zone 2 into even Nar Nar Gon. They might actually get some passengers at Nar Nar Gon or Tynong if they did.
  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
Might be something to do with the distances involved.  Pakenham is already farther out than places like Little River which have been brought into Z2.  It's a fair hike from there to Nar Nar Goon as well - not like it's just another kilometre down the track.
  melbtrip Chief Commissioner

Location: Annoying Orange
Might be something to do with the distances involved.  Pakenham is already farther out than places like Little River which have been brought into Z2.  It's a fair hike from there to Nar Nar Goon as well - not like it's just another kilometre down the track.
Gwiwer
It 7km distance  between Pakenham and Nar Nar Goon.

But at same time it should not cost twice as much for fare from Melbourne to Nar Nar Goon compare to a fare from Melbourne to Pakenham!

Melbourne to Pakenham single fare:$5.92
Melbourne to Nar Nar Goon single fare:$9.60

if the Melbourne to Nar Nar Goon fare had same fare forumla under myki money as Melbourne to Pakenham and then the Melbourne to Nar Nar Goon single fare would have been $6.40 and not $9.60
  Revenue Chief Commissioner

Might be something to do with the distances involved.  Pakenham is already farther out than places like Little River which have been brought into Z2.  It's a fair hike from there to Nar Nar Goon as well - not like it's just another kilometre down the track.
"Gwiwer"


Correct - zones are based on number of kilometers from Melbourne, by train. Pakenham is pretty far from Melbourne - and in fact it was because of Pakenham that other V/Line stations benefited by going into Zone 2 (eg. you didn't want a station closer to Melbourne than Pakenham being in Zone 3). So in a way, Pakenham was responsible for a fare decrease for other stations - like Lara.
  XCO Station Staff

Not sure if this has been covered yet, but how does myki on V/Line tend to operate on rail replacement buses? I assume touch on at the platform, head to bus area, V/Line staff may check tickets on handheld unit when boarding bus, touch off on reader at Southern Cross (are there readers in the Coach station?).

Geelong shutdown this weekend, I suspect the mix of paper tickets, myki and Warrnambool trains terminating will make for quite a mess.
  Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere
Tickets are not usually checked on rubber-tyred replacements in my experience.  Unless you have already made part of your journey by train and are thus inside the barriers you might find there isn't any system in place.
  don_dunstan The Ghost of George Stephenson

Location: Adelaide proud
Really all you can do as a consumer is touch on and off and hope the thing works like its supposed to.  What happens if you can't touch off at your destination under V/Line - default fare for that too?  As a consumer you are supposed to be aware of the rules and follow them to the letter.  For example, I noticed a senior couple using myki on the Ballarat line the other day and they didn't touch off at their destination because (I think) they assumed the conductor had set it for them.  Will they get slugged default fares?  That will be a surprise for them when they next try and use it.
  railblogger Chief Commissioner

Location: At the back of the train, quitely doing exactly what you'd expect.
Really all you can do as a consumer is touch on and off and hope the thing works like its supposed to.  What happens if you can't touch off at your destination under V/Line - default fare for that too?  As a consumer you are supposed to be aware of the rules and follow them to the letter.  For example, I noticed a senior couple using myki on the Ballarat line the other day and they didn't touch off at their destination because (I think) they assumed the conductor had set it for them.  Will they get slugged default fares?  That will be a surprise for them when they next try and use it.
don_dunstan
I think so.

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