Looking at the trends across all the categories of complaints - I wonder how much of the increase is due to a real increase in dissatisfaction, and how much is due to more people discovering the complaints page or number so they can make their complaints?
Very true Plan B
Yeah yeah, we've had your complaint registered - now bugger off.
There's a massive difference between providing a forum for people to have their say (whinge), and giving a flying fat rats about that say, or ever acting on it.
These organisations are only required by government bodies to give the impression that they care by providing a means to complain.
Almost like 1800DILLIGAF