Slow running computer - assistance required

 
  Ads Deputy Commissioner

Location: Melbourne
Hi there,

I have a very basic understanding of computers and I write to seek assistance from other members here please.

Recently my PC has started to run quite slow; from windows loading to my internet browser having considerable 'lag' when starting - often 90 seconds before it becomes responsive.

I have Norton Internet Security installed and all virus scans suggest the PC is healthy.
I did first install Norton only a few weeks prior to my PC's drop in performance. I wonder if this may be the cause?

Running windows 7, an internet search for help has suggested turning off various 'additional features and extensions' that are related to the desktop's appearance; however this has not improved the PC's performance.

I have also run a program called 'Norton Power Eraser', which seems to have had no impact on improving the PC's speed.


Short of un-installing Norton to see if that program is causing the problems, is there any other options or programs I should try first to help try and recover some speed back to my computer?


Thankyou
Adam

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  Mouse Chief Train Controller

Location:
Did you have some other antivirus installed before installing Norton, and if so did you uninstall it at the same time?
  railblogger Chief Commissioner

Location: At the back of the train, quitely doing exactly what you'd expect.
Hi there,

I have a very basic understanding of computers and I write to seek assistance from other members here please.

Recently my PC has started to run quite slow; from windows loading to my internet browser having considerable 'lag' when starting - often 90 seconds before it becomes responsive.

I have Norton Internet Security installed and all virus scans suggest the PC is healthy.
I did first install Norton only a few weeks prior to my PC's drop in performance. I wonder if this may be the cause?

Running windows 7, an internet search for help has suggested turning off various 'additional features and extensions' that are related to the desktop's appearance; however this has not improved the PC's performance.

I have also run a program called 'Norton Power Eraser', which seems to have had no impact on improving the PC's speed.


Short of un-installing Norton to see if that program is causing the problems, is there any other options or programs I should try first to help try and recover some speed back to my computer?


Thankyou
Adam
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  SAR520SMBH Train Controller

Gday Adam.
I'm by no means a computer wizz either but I'm running Windows 7 on my computer too and I used to have Norton Security also.
I had similar sounding, slow running issues that you have and I was advised that the Norton software could be the cause of the issue so I decided to uninstall the Norton software and download and install Microsoft Security Essentials for free from the internet. I no longer have any of the slow running issues and Microsoft Security Essentials pretty much does all the same stuff that Norton did, scans and all.
The good thing about it is that it's free (non subscription) and whenever there's any updates for Microsoft Security Essentials they download automatically.
I only use my computer for normal, basic everyday, non work things so for me I'm happy with Microsoft Security Essentials but your computer use might be completely different to mine.
If you google Adelaide Tech Guy and look at his website he has some good advice on security, software etc etc and he's contactable via email too.
  Valvegear Oliver Bullied, CME

Location: Richmond Vic
If, at first, you don't succeed, use a bigger hammer (but never use force).
  michaelgreenhill Administrator That's Numberwang!

Location: Melbourne
Uninstall Norton, it's a piece of crap. Ditto anything Symantec. Use Microsoft Security Essentials for your anti-virus software. It's free, faster, simpler, etc...

If that doesn't fix it take it to a PC repair centre. If you don't know one, call up your nearest PC store and see if they do repairs or can recommend someone. There are simply too many variables to diagnose over a forum.
  xxxxlbear Token Booking Clerk

Location: Geelong
Agreed (finally) with the boss.
I have heard from many people that Nortons is crap an dis a smeg to uninstall as it leaves files all over the place that are hard to get rid of.
I run XP with AVG and have no issues with it, including quite a fast boot up.
  Braddo Deputy Commissioner

Location: Narre Warren
Norton software does suck, in the DOS days they produced some brilliant applications but these days it's nothing but rubbish.

Windows does need to be reinstalled regularly if you want it to be running at its full potential, if you don't actually need to use it then consider installing something that actually works properly such as Linux or FreeBSD. There will be a bit of a learning curve at first, but you really will find using your computer so much more enjoyable.
  s3_gunzel Not a gunzel developer

Location: Western Sydney, AU
Uninstall Norton, it's a piece of crap. Ditto anything Symantec.
michaelgreenhill


Agree

Use Microsoft Security Essentials for your anti-virus software. It's free, faster, simpler, etc...
michaelgreenhill


I tend to avoid MS branded antiviruses like the plague, but if Michael says to do it (Bearing in mind he works in industry, and I'm merely a very gifted student), do it.

There are simply too many variables to diagnose over a forum.
michaelgreenhill


Willing to bet it's Norton, or the HDD is nearly full.
  Ads Deputy Commissioner

Location: Melbourne
Thankyou all for your replies. I appreciate your time and help.

Yes, at the time I first installed Norton I had a standard version of McAfee running which came pre-installed with the new computer.

I was using Internet Explorer at the time as my web browser which started to lag quite often.
I switched over to a different browser, that after a while also started to lag upon start up, but was only minor.
I went out and purchased a full version of Norton in the hopes that payware software would provide a thorough clean of my PC as well as internet security.

The HDD is only about 35% full, so it seems memory is the problem.
I ran a system clean today using McAfee Stinger, which found no virus' in the system.

So yes, it is looking like Norton is the problem.
I will defragment the HDD first and if no improvements come from that then I will have to uninstall Norton.


Again, my thanks for your assistance.
Regards,
Adam
  TheBlacksmith Chief Commissioner

Location: Ankh Morpork
I will join the chorus recommending Microsoft Security Essentials. Norton is an invasive processor hungry piece of smeg, whereas Security Essentials is designed by the people who designed the operating system. I know a number of large organisations that ill only use Security Essentials.

While you are at it, I would also replace your HDD with a Solid State drive, you won't believe the performance increase.
  Graham4405 The Ghost of George Stephenson

Location: Dalby Qld
I would also replace your HDD with a Solid State drive, you won't believe the performance increase.
TheBlacksmith

A SSD with any decent capacity will cost a bomb. Use a smallish SSD (say 128GB) for the OS and installing software on and a good sized HDD for your data.
  NortonSupport Beginner

Hello,

Sorry for the trouble. I am Vineeth and I am from the Norton Support team.

Can you tell me the Norton product version you have? To find the version, open your Norton product and then click Support > About?

Also when your computer runs slow, can you open you task manager and see which program is consuming more CPU?

Thanks!

Vineeth
Norton Support
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  allan Chief Commissioner

Wow!!!
  Braddo Deputy Commissioner

Location: Narre Warren
I will join the chorus recommending Microsoft Security Essentials. Norton is an invasive processor hungry piece of smeg, whereas Security Essentials is designed by the people who designed the operating system.
TheBlacksmith

Wouldn't that be a good reason not to use it? I bet it's got more security holes than a block of swiss cheese just like every other piece of software they've ever released.
  TheBlacksmith Chief Commissioner

Location: Ankh Morpork
Wouldn't that be a good reason not to use it? I bet it's got more security holes than a block of swiss cheese just like every other piece of software they've ever released.
Braddo

No, it means they know exactly how to protect it, and it gets updated regularly using Automatic Updates. As I have said on another thread, I have Windows 7 working without fault, never causes me any grief and never had any sort of security breach since I installed Security Essentials on it. And it does not hog resources or slow the computer down either, just does its job without fanfare.

And I know of a number of large organisations that use exclusively Windows software and they also use Security Essentials.
  Braddo Deputy Commissioner

Location: Narre Warren
If it had been designed properly it wouldn't need to be protected, there has never been any other operating system where having an anti-virus and firewall is essential.

Any large organisation using Windows needs to find a new system administrator as there is operating systems written in the 1960's which are more secure and reliable.
  railblogger Chief Commissioner

Location: At the back of the train, quitely doing exactly what you'd expect.
If it had been designed properly it wouldn't need to be protected, there has never been any other operating system where having an anti-virus and firewall is essential.
Braddo

Buggy or not, you would still need to protect it. Viruses are essentially background programs - the only thing that they have to do with the operating system that I can think of is that they are written for it.
Any large organisation using Windows needs to find a new system administrator as there is operating systems written in the 1960's which are more secure and reliable.
Braddo

I think this is because they are much less popular i.e. much less computers to target.
  rwatts Junior Train Controller

Location: Adelaide SA
Any large organisation using Windows needs to find a new system administrator as there is operating systems written in the 1960's which are more secure and reliable.
Braddo


Okay, I'm curious what operating systems of the 60's you know of.

Richard.
  Graham4405 The Ghost of George Stephenson

Location: Dalby Qld
If it had been designed properly it wouldn't need to be protected, there has never been any other operating system where having an anti-virus and firewall is essential.
Braddo


That is a totally false statement. No organisation would run a network without a firewall and/or anti-virus protection regardless of the OS in use.

Any large organisation using Windows needs to find a new system administrator as there is operating systems written in the 1960's which are more secure and reliable.
Braddo


Your suggesting that "any large organisation" can ditch Windows and use an OS from the 1960s? Many organisations have to use Windows in order to run their applications of choice. In most organisations the System Administrator doesn't have much (if any) say in the choice of major applications (financial systems, EDMS, CAD, Office Suite etc). How many organisations were running anything but financials on computers in the 1960s? Where would you find the software to run on a 1960s OS?
  TheBlacksmith Chief Commissioner

Location: Ankh Morpork
If it had been designed properly it wouldn't need to be protected, there has never been any other operating system where having an anti-virus and firewall is essential.

Any large organisation using Windows needs to find a new system administrator as there is operating systems written in the 1960's which are more secure and reliable.
Braddo

Is this just opinion or do you have any facts to back that up. No, thought so.

Viruses, in the main, are a product of the Internet, and as there was no Internet in the 60s, then they would essentially be useless. However you are also completely wrong on this point anyway, as there were no computer 'Operating Systems' working in the 60s either.
  rwatts Junior Train Controller

Location: Adelaide SA
Is this just opinion or do you have any facts to back that up. No, thought so.

Viruses, in the main, are a product of the Internet, and as there was no Internet in the 60s, then they would essentially be useless. However you are also completely wrong on this point anyway, as there were no computer 'Operating Systems' working in the 60s either.
TheBlacksmith


No computer operating systems working in the 60's ?    Really?  So what were IBM's OS/360, DEC's TOPS-10, BBN's TENEX, or CDC's Scope?  

Heck, even Unix had it's genesis in Multics.

I agree Braddo's claims are bollocks, by the way, but there's no need to add to them.

Richard.
  Graham4405 The Ghost of George Stephenson

Location: Dalby Qld
there was no Internet in the 60s
TheBlacksmith

ARPAnet, the predecessor of the Internet, was born in November 1969.
  TheBlacksmith Chief Commissioner

Location: Ankh Morpork
No computer operating systems working in the 60's ? Really? So what were IBM's OS/360, DEC's TOPS-10, BBN's TENEX, or CDC's Scope?
rwatts

Actually, I think you will find that only OS/360 and Multics were actually around in the 60s. Tops-10, Tenex and Scope (alias COS) were early 70s as far as I can recall.

And yes ARPAnet would just have made it, but it was restricted to amateur radio users and the US diplomatic corps. The REAL Internet came much later.
  rwatts Junior Train Controller

Location: Adelaide SA
Actually, I think you will find that only OS/360 and Multics were actually around in the 60s. Tops-10, Tenex and Scope (alias COS) were early 70s as far as I can recall.
https://www.railpage.com.au/f-po-quote-1891604.htm
And yes ARPAnet would just have made it, but it was restricted to amateur radio users and the US diplomatic corps. The REAL Internet came much later.
TheBlacksmith

Probably best not to rely on your recollection Smile

Whilst technically the name "TOPS-10" was introduced in 1970,  it was really just version 5 of Monitor which had been around since 1964 for the PDP-6, with the PDP-10/DEC-10 coming a couple of years later.  Tenex was written by BBN in the '60s as an alternative to TOPS-10.  In the early '70s DEC bought it from BBN and it evolved into TOPS-20 (although some cheekily called it Twenex).  Scope was around for the CDC 3000 & 6000 computers in the '60s and became known as NOS/BE in the '70s for CDC's Cyber range.

In any case, there were many different operating systems around in the 1960's.   Just for interest,  when do you consider the REAL internet came into existence ?

Richard.

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