Get Losted!

 
  sydneytwains Station Master

Lost something on the network? Now you have to find it yourself. For the sake of keeping the trains running on time it seems the staff no longer search trains for lost property. Yesterday I was given a lost property card by staff and told to find my lost item myself by logging into the Sydney trains website and filling in the blanks! This is not customer service and very unhelpful. I pity the customer that does not have Internet access like the elderly. Farewell Fendi umbrella.
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  Raichase Captain Rant!

Location: Sydney, NSW
Lost something on the network? Now you have to find it yourself. For the sake of keeping the trains running on time it seems the staff no longer search trains for lost property. Yesterday I was given a lost property card by staff and told to find my lost item myself by logging into the Sydney trains website and filling in the blanks! This is not customer service and very unhelpful. I pity the customer that does not have Internet access like the elderly. Farewell Fendi umbrella.
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sydneytwains

I'd suggest addressing your complaint to Transport for NSW, your local state MP and/or the Transport Ministry. Complaining about it on here won't get your issue heard and responded to. If what you're saying is the new policy and the public complain about it, then something might change.
  Blackadder Chief Commissioner

Location: Not the ECRL
As a CSA I find it rather perplexing they go on about Customer service, then they come up with this (with no consultation)
As it stands now Lost Property searches can only be done where there is existing dwell time in the schedule (assuming train is not running late at the said location, then no search can be done)
  Black1050 Chief Train Controller

Location: Out of the Metrop
Interesting. Because my train was held for 3 minutes last night so station staff could check the 2nd car for "lost property".
I know this, because the staff in the control room made a PA announcement asking the guard to wait, and not depart until the CSA had checked the carriage.
  Black1050 Chief Train Controller

Location: Out of the Metrop
That said, policy maybe different during peak passenger times.
  smithagain Junior Train Controller

Lost something on the network? Now you have to find it yourself. For the sake of keeping the trains running on time it seems the staff no longer search trains for lost property. Yesterday I was given a lost property card by staff and told to find my lost item myself by logging into the Sydney trains website and filling in the blanks! This is not customer service and very unhelpful. I pity the customer that does not have Internet access like the elderly. Farewell Fendi umbrella.
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sydneytwains

Rubbish. Staff look for your item, not you (either a physical search at stations with enough dwell time, or via the internal lost property register). You supply your details so if your umbrella is found you will be contacted.  As for people without internet access, staff fill out the online form on behalf of the customer.

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