Australia Post delays are running into weeks late could rail help?

 
  bevans Site Admin

Location: Melbourne, Australia
Could rail help Australia Post get onto of interstate delays?

Why cant qube for example offer auspost a service for containers running between Brisbane, Sydney and Melbourne or would SCT be a better choice?

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  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
Australia Post is beyond hope at the moment - certainly beyond any position where rail would be of use.

Four weeks to get the equivalent weight/volume of two pairs of socks from Best and Less Werribee to Essendon area early September to early October is but one example.

Despite a claimed lack of staff they were very active nevertheless:
  • Werribee to Melbourne
  • Melbourne to Sunshine
  • Sunshine to Melbourne
  • Melbourne to Sunshine
  • Sunshine to Derrimut
  • Appeared unannounced at home despite being registered for email tracking advice
  emerald-a Junior Train Controller

Might be wrong but the delays as i understand them are due to problems dealing with packages in sorting centres and not in transporting stuff between locations.
  Galron Chief Commissioner

Location: Werribee, Vic
Might be wrong but the delays as i understand them are due to problems dealing with packages in sorting centres and not in transporting stuff between locations.
emerald-a
Based on media reporting this is correct. lockdown related online ordering of things is through the roof, and aust post (and their associated freight company startrack) are suffering collection and logistical routing issues. It's all last mile stuff that road based transport is the only option for. Only hope might be is if a linfox or someone line them has a spare pick and pack center setup for parcels and normal post sitting around under utilized, which i doubt.

Unless its been resolved quietly in the last week, Startrack also have a dispute with their workforce over outsourcing, that has resulted in several 24 hour strikes of late.

If interstate transport was the issue, SCT with their vans would be best setup to cater for it. dont know without looking who does a MB/BM type service
  Graham4405 The Ghost of George Stephenson

Location: Dalby Qld
Australia Post is beyond hope at the moment - certainly beyond any position where rail would be of use.

Four weeks to get the equivalent weight/volume of two pairs of socks from Best and Less Werribee to Essendon area early September to early October is but one example.

Despite a claimed lack of staff they were very active nevertheless:
  • Werribee to Melbourne
  • Melbourne to Sunshine
  • Sunshine to Melbourne
  • Melbourne to Sunshine
  • Sunshine to Derrimut
  • Appeared unannounced at home despite being registered for email tracking advice
YM-Mundrabilla
My most recent experience was a 12kg parcel delivered from a Brisbane suburb to my home approx 200km away within 48 hours of ordering.
  qredge Deputy Commissioner

Location: Marsden Qld
Australia Post problem is the lack of staff at sorting centres combined with extra load from COVID.  They have put on extra staff but it seems a high percentage are affected by lockdowns and isolation awaiting test.  If a section gets a COVID result then whole section goes into quarantine until tested and cleared
So less staff and extra business gives chaos

But I ordered a parcel of Peco from Australian Modeller Sydney which was posted Tuesday 3.46pmordinary mail to TOLGA FNQ and was delivered at 3.08pm on Friday. Just under three days by road so can’t expect better than that
Guess it’s the luck of the draw whether you get a blockage or not
Guess once it got out of Sydney no Covid impact I. The system.  If was in NSW or VIC I suspect would be a lot longer delivery time
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
Australia Post is beyond hope at the moment - certainly beyond any position where rail would be of use.

Four weeks to get the equivalent weight/volume of two pairs of socks from Best and Less Werribee to Essendon area early September to early October is but one example.

Despite a claimed lack of staff they were very active nevertheless:
  • Werribee to Melbourne
  • Melbourne to Sunshine
  • Sunshine to Melbourne
  • Melbourne to Sunshine
  • Sunshine to Derrimut
  • Appeared unannounced at home despite being registered for email tracking advice
My most recent experience was a 12kg parcel delivered from a Brisbane suburb to my home approx 200km away within 48 hours of ordering.
Graham4405
You were bloody lucky.

I had two items delivered within 48 hours but neither was via Australia Post.

Here in Victoria a lot of organisations are hand delivering stuff themselves or via direct couriers. Bunnings was one.

I suspect that some might also be using Uber drivers as one delivery (from Chemist Warehouse) was in 3 hours by an unmarked sedan.
  speedemon08 Mary

Location: I think by now you should have figured it out
Australia Post problem is the lack of staff at sorting centres combined with extra load from COVID.  They have put on extra staff but it seems a high percentage are affected by lockdowns and isolation awaiting test.  If a section gets a COVID result then whole section goes into quarantine until tested and cleared
So less staff and extra business gives chaos

But I ordered a parcel of Peco from Australian Modeller Sydney which was posted Tuesday 3.46pmordinary mail to TOLGA FNQ and was delivered at 3.08pm on Friday. Just under three days by road so can’t expect better than that
Guess it’s the luck of the draw whether you get a blockage or not
Guess once it got out of Sydney no Covid impact I. The system.  If was in NSW or VIC I suspect would be a lot longer delivery time
qredge
What I've heard down in Victoria, Auspost are going to lease out extra warehouses and do some sorting by hand at these locations, as it would would not knock the whole system over if someone at the Sunshine center spreads covid around and shutting the main parcel sorting center down for a bit.
  justapassenger Minister for Railways

Australia Post problem is the lack of staff at sorting centres combined with extra load from COVID.
qredge
Plus the fact that the Sunshine West PDC was a black hole for parcels even before the pandemic could be used as an excuse. Heaven knows what the staff were doing there when they could all turn up, cos they certainly weren't being busy little bees moving parcels from one place to another.

As for the OP's question about what "rail" could do to help, nothing much as Sunshine West PDC is not next to a railway. If it was next to a line arrangements could be made for a train to crash into it and cause tens of millions of dollars of improvements.
  Aaron The Ghost of George Stephenson

Location: University of Adelaide SA
I love these threads - complaining to Australia Post is my favourite sport.

They are truly woeful, with no chance in the next 10 years of them even partially improving.

Last year I waited 186 days for a parcel confirmed by them in their possession in Sydney to get to Adelaide.

This year, few months ago I had a parcel oscillate between Sydney and Melbourne - I think it made six trips between the two, when I complained to their customer service I got the ‘covid sorting delays’ BS, so I gave them a hot tip, that being stop sending it between the two most covid infected cesspools in the country and just get it to Adelaide where there is no covid, so that it might have a chance of getting to me before covid cases hit zero nationally.

Even right now, Australia Post ‘Express’ service item confirmed in AP’s possession 23/9 ‘4-6 days delivery’ according to them, still don’t have it. Woman in call centre today said ‘oh, that should be 4-6 business days’ - yeah, okay, that’s not what the paperwork I was provided with says, but what’s the rest of the excuse? She said (I kid you not) ‘yeah, so it’s not late yet’ - Um, lady, today is 12/10, I know daylight saving messes with people, but it’s an hour difference, not a smeg week.
  BrentonGolding Chief Commissioner

Location: Maldon Junction
Australia Post problem is the lack of staff at sorting centres combined with extra load from COVID.
Plus the fact that the Sunshine West PDC was a black hole for parcels even before the pandemic could be used as an excuse. Heaven knows what the staff were doing there when they could all turn up, cos they certainly weren't being busy little bees moving parcels from one place to another.

As for the OP's question about what "rail" could do to help, nothing much as Sunshine West PDC is not next to a railway. If it was next to a line arrangements could be made for a train to crash into it and cause tens of millions of dollars of improvements.
justapassenger
We ship hundreds of parcels a month from Castlemaine by AP which normally go via Sunshine West. It is a complete clusterfark. I'm pretty sure they have had at least 1 Covid outbreak there if not a couple. They have had, what, 18 months to build resilience into their systems but no, just stick to the status quo until....... Oh oh, um, I think we're in trouble.......

There was a photo circulating last week of the place chock full of plastic wrapped pallets which had gone in and not moved. We have had parcels taking 2.5, 3 weeks to get from CME to addresses in Melbourne as a regular occurrence in the last month or so

As an aside was walking down Laurens St in North Melbourne on the weekend, noticed an AusPost parcels depot next to Irwin Stockfeeds, not sure how long it has been operating before but the signage was brand spanking. I had not noticed it before
  justapassenger Minister for Railways

As an aside was walking down Laurens St in North Melbourne on the weekend, noticed an AusPost parcels depot next to Irwin Stockfeeds, not sure how long it has been operating before but the signage was brand spanking. I had not noticed it before
BrentonGolding
It's there in October 2016, but not the previous Google imagery from December 2014.



The red sign next to the door reads "North Melbourne Delivery and Mail Redistribution Centre and the dedicated entry/exit route for bikes would suggest it is more mail than parcels - but there is a blue Star Trek (lost in space) van there in the 2017 imagery.

They must pay pretty well, because the old BA Falcon seen out front in 10/2016 and 10/2017 has been replaced by a Lexus IS300 (can't fault their taste there) in 07/2019 and 12/2020.
  Aaron The Ghost of George Stephenson

Location: University of Adelaide SA
Hundreds of parcels a month? I have a friend that works in a large retail store, they send hundreds of parcels a day - most of them to the east right now.

Some days, apparently AP refuse to take them all, which in reality just makes their problem the next day even worse.

The Tuesday after the last long weekend a week or two ago apparently they had over 1000 parcels to send, I saw the photos on Facebook.

AP like to champion their role in online trading - maybe someone ought to tell them that online trade is 24/7, including public holidays. Maybe AP need to consider moving to similar hours of operation, it might help them keep up.

Once again, this morning I opened the door to see the man from Toll with product ordered less than 24 hours ago from Singapore.
  Carnot Minister for Railways

As per the above posts, Sunshine (and also Dandenong) are the bottlenecks:
  BrentonGolding Chief Commissioner

Location: Maldon Junction
As an aside was walking down Laurens St in North Melbourne on the weekend, noticed an AusPost parcels depot next to Irwin Stockfeeds, not sure how long it has been operating before but the signage was brand spanking. I had not noticed it before
It's there in October 2016, but not the previous Google imagery from December 2014.



The red sign next to the door reads "North Melbourne Delivery and Mail Redistribution Centre and the dedicated entry/exit route for bikes would suggest it is more mail than parcels - but there is a blue Star Trek (lost in space) van there in the 2017 imagery.

They must pay pretty well, because the old BA Falcon seen out front in 10/2016 and 10/2017 has been replaced by a Lexus IS300 (can't fault their taste there) in 07/2019 and 12/2020.
justapassenger
Looks one of the posties rides a postie bike to work!

Funny what you don't notice when you're not looking, I've walked past that building many times and never noticed it was a Post building. Signage looks like it has been replaced recently which might have made it stand out, who knows

Don't know how long that DC will be there, it is on land that is part of the Arden Central project, it is in a mixed use zone but the increase in property values following the completion of the station and beginning of the revitalisation project will mean it won't last long
  BrentonGolding Chief Commissioner

Location: Maldon Junction
Hundreds of parcels a month? I have a friend that works in a large retail store, they send hundreds of parcels a day - most of them to the east right now.
Aaron
I didn't realize it was a p1$$ing contest, was merely saying that we have experience of the Sunshine West Black Hole. Nothing more, nothing less. We are quite proud of our "little" business and have no ambition to go "large"

Now, can anyone top hundreds a day? Laughing
  Aaron The Ghost of George Stephenson

Location: University of Adelaide SA
Hundreds of parcels a month? I have a friend that works in a large retail store, they send hundreds of parcels a day - most of them to the east right now.
I didn't realize it was a p1$$ing contest, was merely saying that we have experience of the Sunshine West Black Hole. Nothing more, nothing less. We are quite proud of our "little" business and have no ambition to go "large"

Now, can anyone top hundreds a day? Laughing
BrentonGolding
No, you misunderstand, 100s/month is what maybe 10/day, that should cause AP no difficulty - though I do not doubt it does.

My point was mostly in the next line, that being that on some days AP refuse to take all the parcels, as if leaving them there is going to make their task easier, or somehow have those items go elsewhere. Of course the reality is that AP are eventually going to have to deal them that day or the next, plus those generated on the next day. AP's method of dealing with problem loads is to do the 'ostrich' bury their head in the sand and hope the problem goes away.

For the record, I ordered an item for my father from my friend's work late on Wednesday. It was collected by AP yesterday (Thursday) and AP reckon it will be at my parents house on Monday, it remains to be seen if this will be true. I checked with my friend, he reckoned that they sent over 400 parcels yesterday.
  Expost Chief Commissioner

Ahhh, Australia Post. After 25 1/2 years in the place, from counter to postie to mail sorting, the stories I could tell you. Fortunately, I gave the whole joke up just on 14 years ago, and now I drive trains. Not sure if its an improvement or not, but I cant knock the pay comparison.

The issues spoken of here, do not surprise me one little bit.
  Lockspike Chief Commissioner

Am I the only one getting tired of the logistics companies and their hand wringing over all the work they have?

How about they just divert some of the shareholder's dividends, spend the cash and gear up to handle to extra work.
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
Am I the only one getting tired of the logistics companies and their hand wringing over all the work they have?

How about they just divert some of the shareholder's dividends, spend the cash and gear up to handle to extra work.
Lockspike
Letters and parcels must be a terrible nuisance to a postal 'organisation'. Bit like passengers (err customers) on Metro.

Australia Post is taking money under false presences and they continue to get away with it. They have had 18 months to get their act together but nothing has improved in that time. Is there a Postal Regulator/Ombudsman (whatever)? Is he/she asleep at the wheel or just out to lunch with the Banking, Gambling and the rest of the Regulators?

Perhaps if Australia Post handed out a few more Cartier watches or if Lucio what's-his-face had stayed at the NSWGR (whatever it was called that day) we would have a better result. Rolling Eyes
  Expost Chief Commissioner

Am I the only one getting tired of the logistics companies and their hand wringing over all the work they have?

How about they just divert some of the shareholder's dividends, spend the cash and gear up to handle to extra work.
Letters and parcels must be a terrible nuisance to a postal 'organisation'. Bit like passengers (err customers) on Metro.

Australia Post is taking money under false presences and they continue to get away with it. They have had 18 months to get their act together but nothing has improved in that time. Is there a Postal Regulator/Ombudsman (whatever)? Is he/she asleep at the wheel or just out to lunch with the Banking, Gambling and the rest of the Regulators?

Perhaps if Australia Post handed out a few more Cartier watches or if Lucio what's-his-face had stayed at the NSWGR (whatever it was called that day) we would have a better result. Rolling Eyes
YM-Mundrabilla
AP hasnt been interested in "granny mail"  for over 20 years. Granny mail is the personal stuff between little Johnny and Grandma, the birthday cards, the Christmas cards, etc. This was a real burden to them, as it required a lot of manual sorting and handling. They were only interested in chasing bulk presorted stuff, like power and phone bills. Envelopes consistently the same size and shape. Makes them easy to machine sort. Get the companies to add in the black bar code as the first line of the address, which is unique to each address right across Australia, and they would knock a couple of cents off the cost of postage to each address. Send out hundreds of thousands of the same letter, and it adds up to a saving. For granny mail, they add the orange barcode using optical scanners. So now mail can all be machine sorted into delivery order, into trays, directly to each postie in Australia. Yes, its that refined. But these days, who sends cards for Christmas or a birthday. Its send an email and pass on your wishes instantly.

Email turned out to be one of the lions in the bushes. It killed granny mail, but eventually, it also killed bulk billing via paper based bills. (by the way, technology also killed another "great invention" of AP, their Fax communication empire. They didnt think Fax machines would become so cheap. Letters have been a dying revenue stream for AP for a couple of decades.

APs saviour, online shopping. They invested heavily in the letters handing capability back in the late 90s and early 2000s. Largely to no avail. A lot of the tech would now be scrapped. The letters handling machines were massive things.

The problem is, parcels, which have been growing for the last couple of decades, take a lot more area to handle. Theyre also handled by machines, but naturally, being bigger, the building needed are bigger. Tis is where they would have fallen down. You would have noticed a lot of "traditional' stand alone post offices are now, no longer that. Relics of the days where the telephone exchange was part of the same building, in the old PMG days, most became severely underutilised. Where they could be sold off, they were, and post offices became shop fronts, and mail centralised into large mail handling facilities up the (Qld) coast, and elsewhere. Its not uncommon for that letter you posted to your next door neighbour to have travelled hundreds of Km before it gets delivered. Gladstone mail routinely travels to Rockhampton for sorting then returns to Gladstone for delivery. Anything south of Maryborough will go to Brisbane or The Sunshine Coast before coming back. This allows this mail to enter the machine sorted mail stream. This is one reason why letter mail is getting slower and slower, its just not the priority any more.

AP needs to invest in larger and more parcel sorting facilities. Something they would be reluctant to do. They dont want to spend money buying or building large buildings. That costs investors money, and again, they could get lumbered with a facility that quickly does not suit their needs. The rise of online shopping did catch AP out. The huge rise due to the pandemic has simply exacerbated the situation.

Im glad I am out of the place.

Oh, and yes, there is a postal industry ombudsman. Postal Industry Ombudsman - Commonwealth Ombudsman
And at the top of their page------

Alert

We are currently experiencing a high volumes of calls and reduced staffing capacity due to COVID 19 lockdowns. If you need to make a new complaint, please use our online form by clicking on ‘make a complaint’. If you are contacting the Office about an existing complaint, please email us at [color=#001f60]ombudsman@ombudsman.gov.au. Our staff work hard to resolve your complaints. In order to help you we ask that you please treat our staff politely and with courtesy, and we will do the same for you.  Please note our staff may terminate a call that becomes abusive, aggressive or unreasonable.[/color]
  don_dunstan Dr Beeching

Location: Adelaide proud
...

For the record, I ordered an item for my father from my friend's work late on Wednesday. It was collected by AP yesterday (Thursday) and AP reckon it will be at my parents house on Monday, it remains to be seen if this will be true. I checked with my friend, he reckoned that they sent over 400 parcels yesterday.
Aaron
My local postie says that Sydney and Melbourne are the problem - parcels/letters to every other destination from Adelaide is still working really well, in fact I got a parcel to Perth in only 4 days last week which isn't bad considering it would have gone by truck.
  Aaron The Ghost of George Stephenson

Location: University of Adelaide SA
I must confess I was impressed that AP managed to a parcel ordered after 6PM Adelaide time from Sydney to my parents in Adelaide on Friday afternoon.

A parcel I sent the day before from my office in Adelaide to my sister in southern suburban Adelaide didn’t get to her until Saturday.

Now if only my parcel from Melbourne two weeks ago would turn up…
  Poath Junction Chief Commissioner

Location: In front of a computer most of the time.
Australia Post has been using rail for Adelaide-Perth mail since ~2017, refer https://australiapostcollectables.com.au/articles/mail-by-rail .
A nice freshly painted red AustraliaPost 40' container was noted at Sydney Freight Terminal earlier today, stacked with PN and Linfox containers so I assume will be moved by PN.
  petan Chief Commissioner

Location: Waiting to see a zebra using a zebra crossing!
For comparison, TNT's new (2015) parcel facility in Redbank QLD, between Brisbane and Ipswich, has state-of-the-art parcel sorting technology to process 15,000 parcels per hour. This replaced their earlier one at Salisbury Brisbane.

https://www.tnt.com/express/en_au/data/news2010/tnt_invests_in_brisbane.html

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