Time to go Bruce Hughes?

 
  PhilthyM Locomotive Fireman

A year ago, Bruce Hughes claimed he would sort out the Connex network. I would suggest the Sandringham line is worse than ever, in terms of delays and cancellations. Bruce seems to have gone strangely silent.

It's time for him to admit that he has failed and do the right thing. Let's get somebody in who can fix things.

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  Suburban_Soldier Chief Commissioner

Location: Grey Ghost
time to go? i think bruce hughes is doing a great job. he's turned connex around from its shabby performance when the took over the entire network, has very quickly i might add had the m/comeng fleet stripped and almost now entirely in connex colours. cancellations are down, as well more trains are running on time. just because you think he does a crap job ( presumably on your line) on the sandringham line doesn't mean its a reason to kick him out of the job. philthym get real
  Metlink Chief Commissioner

Location: Camberwell Station or on Tram 109 or bus 302
no i think he is doing a good job. My trains of late have been running pretty much to the minute they are due. Trains are in good shape in terms of maitnance. There is more staff presents at stations and on the trains. Cancelllations are down as suburban soldier said. Give him maybe another few months i think the train system will be even better and another year it will be fantastic
  Metlink Chief Commissioner

Location: Camberwell Station or on Tram 109 or bus 302
PhilthyM dont u think you are taking this whole late trains just a little far. Even though in Feb many trains where cancelled it was mostly to do with the huge storms that passed over melbourne and you would have been lucky not to be effected on train tram or bus. I was effected that morning on the tram. Connex cannot help the rain and if trees fall on the power lines its not their fault, as long as they have replacement buses. I think u should be greatful with the serivce u have. In Sydney the train service is terrible, never runs on time, trains are dirty and there is always vandalism on them. Or in Adelaide where on a weekday trains on the Gawler Central line thought the middle of the day run every half hour.
  clownswilleatme Deputy Commissioner

hands up who _actually_ live on the sandringham line and use it every day?

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
  sterps Train Controller

Location: Wyndham Green, Victoria
LOL you might have to put up with one cancellation a week, its has already become a normal thing for you. I dont have to put up with cancellations that often, but when it happens it really pisses me off.
  Webslave Site Admin

Location: Altona, Melbourne
hands up who _actually_ live on the sandringham line and use it every day?

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
"clownswilleatme"
Exactly my point - I just cannot understand where doomsayers like Nexas (in another thread) are coming from!
  PhilthyM Locomotive Fireman

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
"clownswilleatme"


I guess that's the difference then. You're happy to accept cancellations and lateness as being normal, I'm not. It is possible to run a rail network according to schedule, just that Connex is incapable.

In my two weeks of stats keeping, I've had 56% of trains run on time. The rest have been late or cancelled. If people think that's acceptable then they deserve what they get!
  John of Melbourne The Ghost of George Stephenson

Location: Melbourne suburbs
A year ago, Bruce Hughes claimed he would sort out the Connex network.
"PhilthyM"
Did he say how long that would take?  They won't have the driver shortage rectified until about the end of this year.

I would suggest the Sandringham line is worse than ever, in terms of delays and cancellations.
"PhilthyM"
Yet later you say that you have been keeping records for two weeks.  So is it really worse, or is that just a subjective view?

Bruce seems to have gone strangely silent.
"PhilthyM"
I seem to recall an open letter (or similar) from him in MX in the last couple of months.

It's time for him to admit that he has failed and do the right thing. Let's get somebody in who can fix things.
"PhilthyM"
Some would say that "the right thing" is to fix the problems, which is what he has said he is trying to do.  Who would you suggest instead?

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
"clownswilleatme"

I guess that's the difference then. You're happy to accept cancellations and lateness as being normal, I'm not. It is possible to run a rail network according to schedule, just that Connex is incapable.
"PhilthyM"
Are you expecting the system to run perfectly?  Because all clownswilleatme said was that cancellations and delays were pretty infrequent, rare enough to not be an issue for him.  You didn't say that you disagreed with how many is too many; rather you indicated that even infrequent cancellations and delays are not acceptable.  That's not being reasonable.  No operator is capable of running "a rail network according to schedule" if by that you mean all the time.

In my two weeks of stats keeping, I've had 56% of trains run on time. The rest have been late or cancelled. If people think that's acceptable then they deserve what they get!
"PhilthyM"
What do you classify as "late"?  zero seconds?  30 seconds?  two minutes?  five minutes?

Without knowing that, we have no idea how relevant your figure of 56% is.
  Metlink Chief Commissioner

Location: Camberwell Station or on Tram 109 or bus 302
even in the land of onetime trains,trams and buses, Switzerland has trains that run late. I had one train the ran 6 mins where the driver was pleading in German how sorry his for was the lateness of the train. so Philthy M if Switzerland cant get it rite all the time, then how could Melbounre
  Nexas The Ghost of George Stephenson

hands up who _actually_ live on the sandringham line and use it every day?

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
"clownswilleatme"
Exactly my point - I just cannot understand where doomsayers like Nexas (in another thread) are coming from!
"Webslave"


I live on the Sandringham Line (and have my whole life), and I used to use it twice a day for many years, however I don't use it as much anymore.

I must say service is improving though, but the months after Connex took the service from M>Train were shocking, with a few days where every second peak hour train was cancelled (and no I'm not exaggerating).

I don't know why you need to keep bringing my name up everytime we talk about Connex's performance though. Razz
  clownswilleatme Deputy Commissioner

hands up who _actually_ live on the sandringham line and use it every day?

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
"clownswilleatme"
Exactly my point - I just cannot understand where doomsayers like Nexas (in another thread) are coming from!
"Webslave"


I live on the Sandringham Line (and have my whole life), and I used to use it twice a day for many years, however I don't use it as much anymore.

I must say service is improving though, but the months after Connex took the service from M>Train were shocking, with a few days where every second peak hour train was cancelled (and no I'm not exaggerating).

I don't know why you need to keep bringing my name up everytime we talk about Connex's performance though. Razz
"Nexas"


Unfortunately judging a train service solely on peak times is not a legitimate way to collect statistics.
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
I catch the sandy train pretty much 2 times a day at this stage, (in peak hour in the morning), this semester at uni i have had 2 cancellations in 7 weeks(both on the same day), last year was much worse i'd say. And us australian's always have to have someone to blame. why should Bruce cop it for your poor experience on the sandy line. I think our train network is pretty fing good.

I don't do what evry1 suggests and catch the previous train in case the one i want is cancelled, i have been late once this semester (when it was cancelled) and really you think about how many people catch the train and how many people complain.... its really not a big deal. Its only people on here and in the mX who whinge.

I've said this before i think as probably have others, if ur going to get fired or similar from ur job for being late you're gonna catch an earlier train and have to deal with it. just as if u were driving and got caught in a traffic jam, shouldnt you be fired then too????
  PhilthyM Locomotive Fireman

They won't have the driver shortage rectified until about the end of this year.
"John of Melbourne"

And that's part of the problem. Why does it take longer to qualify to drive a train than it does to fly a commercial airliner?

Yet later you say that you have been keeping records for two weeks.  So is it really worse, or is that just a subjective view?
"John of Melbourne"

The reason I'm keeping records is that my subjective view, and that of others I talk to, is that it's getting worse. We'll see what happens over time, shan't we?

Who would you suggest instead?
"John of Melbourne"

Don't care. This is the way we do things - somebody fails at the job, boot him out and find a replacement.

What do you classify as "late"?  zero seconds?  30 seconds?  two minutes?  five minutes?
"John of Melbourne"

As I clearly explain in my blog, I consider within two minutes to be on time. I consider 5 minutes and 59 seconds ridiculous, that gets us closer to the time of the next train in peak hour. How long before Connex and Batchelor agree to stretch that to 6:59? 7:59? 8:59? 9:59? Before long we'll have the 17:27 passing the 17:17 in a siding and yet the 17:17 will still be "on time"!

Without knowing that, we have no idea how relevant your figure of 56% is.
"John of Melbourne"

http://connexwhinger.blogspot.com/2005/04/summary-11-15-april.html
  PhilthyM Locomotive Fireman

Unfortunately judging a train service solely on peak times is not a legitimate way to collect statistics.
"clownswilleatme"

I disagree. I think it's far more relevant to collect the peak hour statistics because that, by definition, is when most people are using the service. This is how Connex manages to dupe the public - "yes, 92% of our trains ran on time" - but 92% of passengers are not using your trains when you're managing to meet your 5 mins 59 secs targets! We're working when that 14:12 rolls out at 14:17:58 and logs another success for Connex.

The vast majority of people are working somewhere around 09:00 to 17:00 daily, give or take an hour either way. So the periods they care about are 08:00-10:00 and 16:00-18:00. Let's see some stats for the Sandy line for those periods Bruce Hughes...
  Metlink Chief Commissioner

Location: Camberwell Station or on Tram 109 or bus 302
Philthy M i think if you want to back up argument and take it to connex or Bruce Hughes, not that he would listen but i think at clownswilleatme said you need to have a wider range of trains running on the sandy line, not just the peek hour ones. Most of the time if i travel on the sandy line, which isnt very much the trains are pretty good and they show up mostly in the minute they are due. The latest one i had was about 2 mins late which to me is fine and i really dont have a problem about.

Last night for me was ok getting the train from the football. The train fan ontime, well the 10.12 belgrave or something like that left at 10.12.42 seconds, which is "ontime" but the thing that annoyed me last night as when i showed up to Spencer Street the annoucment said if i want to get a eairler belgrave or lillydale train i get the next train to flinders street, but when i got to flinders street the next one wasnt for another 15 mins, meaning it would have been better for me to have waited to the upper ferntree gully football special. My mate, well he prefers travelling my tram got pretty annoyed about it but i think connex will have to fix their annoucments to passengers and get them right, i just think that is the thing they will have to work on
  Webslave Site Admin

Location: Altona, Melbourne
Ah yes, the frightening wrath of the bloggers...   Rolling Eyes

Well, from the link you showed us - it looks like you sure gave them a fair trial!  Maybe you should be joining the PTUA with skills and expectations like that!

The official stats Connex releases are far more accurate than yours.
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
And ESPECIALLY beacuse you catch TWO trains a day....

I don't know how many services run, but TWO services out of a LARGE number and you're saying the sandy line is worse..

It really boils my blood.

And the classic journalistic lie "sources say" (meaning i think, i made up) and in ur case "i've spoken to other people" - that wont cut it.

Vote 1 Bruce!! Exclamation
  Nexas The Ghost of George Stephenson

hands up who _actually_ live on the sandringham line and use it every day?

i do, and i think the service is pretty good. i *might* have to put up with 1 cancellation a week, 1 or 2 late trains, and the rest is fine.
"clownswilleatme"
Exactly my point - I just cannot understand where doomsayers like Nexas (in another thread) are coming from!
"Webslave"


I live on the Sandringham Line (and have my whole life), and I used to use it twice a day for many years, however I don't use it as much anymore.

I must say service is improving though, but the months after Connex took the service from M>Train were shocking, with a few days where every second peak hour train was cancelled (and no I'm not exaggerating).

I don't know why you need to keep bringing my name up everytime we talk about Connex's performance though. Razz
"Nexas"


Unfortunately judging a train service solely on peak times is not a legitimate way to collect statistics.
"clownswilleatme"


It cannot provide statistics based on the whole day/week/month, however catching 2 trains at similar times every day, you are still able to notice a pattern.

In my experience, I hadn't had a cancelled train for an extremely long time under M>Train, but I did have an occasional late train. This all changed when Connex came in. I had several cancelled trains in the first few weeks, and every other train was late.

As I said though, this is my experience, and things have picked up since then.
Very Happy
  PhilthyM Locomotive Fireman

And ESPECIALLY beacuse you catch TWO trains a day....

I don't know how many services run, but TWO services out of a LARGE number and you're saying the sandy line is worse..

It really boils my blood.

And the classic journalistic lie "sources say" (meaning i think, i made up) and in ur case "i've spoken to other people" - that wont cut it.

Vote 1 Bruce!! Exclamation
"psr85"

Mate, if you want your blood to boil, come travel the Sandy line for a while during peak hour! Had you been at Ripponlea Station last Monday when we all spilled out of the jam-packed 17:38 that had all the 17:27 passengers plus a few who arrived early for the 17:49, I think you would've got a different view. Yes I did speak to people as I handed out complaint forms. I had 50-odd forms and people were grabbing them from me. That was real anger.

If you choose to say I'm making that up, you go for it - fortunately I don't need to prove myself to you.

I agree, Vote 1 Bruce - number one target for the boot up the backside.
  xtrapolis954m Chief Commissioner

Location: Somewhere in HBE
Wait, wait wait, SETTLE DOWN! It's quickly beccoming a heated topic (Rightly So if u live down on the Sandy line). I will cast my vote to keep Hughes, because, as other people have said, "...although the service is getting better", & if not that, words to that extent.

It also seems as though there are only whinges about Sandringham line complaints. But, what about the other lines? Sandy is only 1 in 15. What about Williamstown, Belgrave or Frankston?

Some food for thought.

Cheers, Lachlan.
  clownswilleatme Deputy Commissioner

i'd like to mention that bruce is a top bloke.
  xtrapolis954m Chief Commissioner

Location: Somewhere in HBE
i'd like to mention that bruce is a top bloke.
"clownswilleatme"


I second that motion!!!

Cheers, Lachlan.
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
I 3rd it, he's doing a top job. I can't imagine how difficult such a job must be especially with people who cant handle 10 mins delay... thats directed at all the whingers not just philthym. And i dont mean it in a really hostile way. Its just that trains are more reliable than cars, theres no way u can time ur trip in a car to the minute as conditions differ greatly each day.... just as the train network has delays.
  Nexas The Ghost of George Stephenson

It also seems as though there are only whinges about Sandringham line complaints. But, what about the other lines? Sandy is only 1 in 15. What about Williamstown, Belgrave or Frankston?
"xtrapolis954m"


The only lines which were severely effected during the first few months of Connex operation were Sandringham, Frankston, and Stony Point, of which Sandringham was hit worst initially, however Frankston was also hit hard. But as I said earlier, things have picked up and there are rarely any cancellations these days on these lines. Stony Point cancellations were however almost always related to isolated incidents, such as the locomotive on fire.

Another line was hit by many cancellations, this being the Williamstown line, however the trains regularly cancelled on this line (NPT-WIL shuttles) were almost always replaced by buses, so commuters were still able to get home around the same time they would have gotten home had their service been run by a train.

----------------------------

Having said all that, I think it is rather unfair for people to target Bruce Hughes like that, as he has improved the service from where it was in the first few months of Connex South operations.

When Connex took over, things were genuinely appalling, and people had very good reason to complain then, and they did. However things are almost back to normal (odd cancelation here and there now, but not every 2nd train like the first month) so I don't see what all the fuss is about now.

Philthym, why didn't you complain at that time like the rest of us did, instead of now when we are all satisfied with the service (to a certain extent).

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