Whingeing Blog

 
  PhilthyM Locomotive Fireman

Hi Guys, long time no see. I'm still a bit overloaded sorting things out before I go on leave and getting ready for my exam, but I just thought I'd let you know that my blog made it into The Age, without my really doing anything to seek publicity yet. Can't wait to get back in July and really get stuck in - gonna be fun!

http://www.theage.com.au/news/Technology/Rail-against-the-machine/2005/05/31/1117305604772.html

Phil

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  Regional Slow Coach Station Master

Keep the pressure on!
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
*sigh*

(insert all previous arguments here explaining why it isnt purely Connex's fault)
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
And so much for fair and balanced reporting. How about a response from Connex? Guess it would probably weaken the story, because Connex would probably have a reply. And one of the comments in your guest book:
Their excuse is, they want to meet targets so they manage the trains in a way that gets the best results. This service that is canceled on such a regular basis is at the end of a run that covers 2 services (lines). It least impacts Connex's service stats by canceled this train as its at the end of the run (such as if a train is faulty, sick staff etc). Great for service statistics, bad for the unlucky schmucks at that station (and a couple after).
"From the Connex Whingers Blog Comments Page"

ummm so what should they do instead? cancel all the trains at once just so it benefits this one person!? i just dont know why some people are so ignorant. sure there are a lot of unhappy people. but probably a lot more content ones!! well thats my experience in peak hour anyway. like ive said i travel the sandy line in peak hours and tend never to have a problem. regular commuters know where the doors end up, within a few metres, so they can get in and get a seat, if ur crafty you can even adjust your position when u see that a Siemens is coming in instead of a Comeng! instead of just making one long line along the platform. i know these positions change depending on if the driver overruns or underruns the stopping position, but really the spot is roughly the same. and the front and back carriages are the best bet too, people tend to go for the 3rd and 4th carriages, and sometimes in morning peak these are jammed full why only one or two are standing in the front carriage.
  The Met Chief Commissioner

Location: 37.55-S /145.01-E
Well, dunno wot to say...
But..
Good onya!

Finally a voice for people who don't understand how the rail system can be operated without problems. SO much for the public...

We all make mistakes, that's why they have eraser's at the end of pencil's.  But what happens if the eraser runs out...
  Comengs Chief Commissioner

Location: Mourningtown Ride
Good to see the little people getting their voice out there about shoddy services, keep it up
  mjja Sir Nigel Gresley

Location: Mount Waverley, Melbourne
Hey everyone, before you all praise PhilthyM for his wonderful spleen page, why not have a look at the wonderful "solutions" he proposed and his lost arguments with John of Melbourne and myself? He's fond of laying all the blame at the feet of Bruce Hughes, but he can't prove how it's Bruce's fault. In fact JoM and I have basically proven that it's not.
  PalmerEldritch Say goodnight to the bad guy

Location: Princes Park, Carlton
He isn't the first Railpage member to have graced the pages of at least one of Melbourne's two daily newspapers! Whether or not one disagrees with PhilthyM my hat goes off to him for raising rail awareness amongst the mainstream media.

Late-trainspotter goes online
By Dan Silkstone
June 1, 2005

Railway station platforms can be a battleground of push and shove during the morning peak. And like any modern war, it now has its own online dissident.

Meet Phil Moore, aka "The Connex Whinger", a blogger who has turned his annoyance at late and cancelled trains into an online obsession.

"What I'm trying to do is make a little noise," the internet enthusiast who works for a city IT firm, says.

Poor service on the Sandringham line has annoyed Mr Moore for a long time. He decided to do something about it late last year after he complained to the station master and was told: "No one else is complaining, the problem can't be that bad".

But he knew it wasn't true. He had heard infuriated passengers curse and complain daily.

Mr Moore started recording his travel experiences after reading Connex's claim that about 93 per cent of services were on time. A train is on time if it arrives within six minutes of its schedule, according to Connex.

"I really wanted to get some concrete numbers because I only had a gut feel," he says.

Using Connex's definition, Mr Moore found 75 per cent of his trains were on time. When he defined "late" as two minutes, just 60 per cent of services made the grade.

While Connex statistics for delays and cancellations are averaged across a day, most happen at peak times.

"It is showing me that somewhere around a third of the trains I want to catch either don't run at all, or run significantly late," he says. "What Connex are reporting doesn't represent what the average commuter experiences."

Whenever his train is late or cancelled, the father of two stands outside Ripponlea station and hands out Connex customer complaint forms, yelling, "Anyone else had a gutful?"

He has submitted almost 40 complaint forms. When Connex refused to accept his home-photocopied forms because they had anti-Connex material on the back, he sent in a form complaining about the decision.

Although he receives the occasional "get a life", the response is largely positive. His daily blog has a guest book bulging with messages of support.

Mr Moore says he won't go away. "It's too easy for people to sit back and expect someone else to do this," he says. "I guess I'm the one to take it on."

LINKS
http://www.connexwhinger.com
http://www.connexwhinger.blogspot.com
http://vlinewhinger.blogspot.com/
http://agentfareevader.blogspot.com/
"The Age"
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
i also congratulate him for getting into the paper, but stand by what i said earlier and also completly 100% agree with mjja, all it will take is a quick look through the forums here, hopefully some people that visit his site see the links he put to those forums and read his flawed arguments...

and if u can be bothered, read the comments on his website, they are worth a laugh some solutions offered in there... i was procrastinating.. avoiding writing two essays, just like i am now.
  PalmerEldritch Say goodnight to the bad guy

Location: Princes Park, Carlton
i also congratulate him for getting into the paper, but stand by what i said earlier and also completly 100% agree with mjja, all it will take is a quick look through the forums here, hopefully some people that visit his site see the links he put to those forums and read his flawed arguments...
"psr85"

Someone that doesn't take too kindly to PhilthyM's point of view is Mr Agentfareevader (just click on his link), who wondered why his site was linked to in the article (although he wasn't complaining about that all that much!).
  mjja Sir Nigel Gresley

Location: Mount Waverley, Melbourne
Now there's someone we haven't heard from for a while.

Yes, I could imagine he'd be of the no-nonsense view.
  xtrapolis954m Chief Commissioner

Location: Somewhere in HBE
I second the motion with mjja, claiming that PilthyM is basically someone who is very critical, has nothing else to do but to complain about the connex services on HIS line (Sandringhan), without realising that Connex is indeed responsible for the 15 electric lines + the Stony Point desiel service. So, if Connex is failing on one line only, people who only complain about their services should think about the broader picture.

If any offence is caused in any way, I appologise, but I am only speaking my mind.

Cheers, Lachlan.
  Regional Slow Coach Station Master

Hey everyone, before you all praise PhilthyM for his wonderful spleen page, why not have a look at the wonderful "solutions" he proposed and his lost arguments with John of Melbourne and myself? He's fond of laying all the blame at the feet of Bruce Hughes, but he can't prove how it's Bruce's fault. In fact JoM and I have basically proven that it's not.
"mjja"

Yes, I guess one cannot entirely blame Bruce, but he sure is a major contributing factor. He has been there since he was 14 and after about 45 years what has he achieved? By 1999 he had spent a major portion of those years assisting with the demise of the ptc - good going! As for the last 5 years nothing for Bruce to brag about there.

I've followed the arguements of JoM and yourself and in some areas you have valid points, but many others are flawed, lacking a full understanding of the rail network and its workings, Connex and its culture and how it functions, the Australian rail industry and the rail regulatory framework.
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
Please enlighten us with ur grand knowledge then. im sure we all want to know which arguments are flawed and whcih are valid! PhilthyM had soem great ideas, i admitted that in one of the threads, some great ideas that would cost much more than they were worth, like clear PID's... and other ideas which were just shocking, like scrapping signals and replacing them with in train gps, "go" or "stop" option...
  mjja Sir Nigel Gresley

Location: Mount Waverley, Melbourne
AgentFareEvader's description of ConnexWhinger:
a man whose life is so meaningless, so dull, that he needs to stand around the front of his local railway station when his train is late/delayed/cancelled and hand out lovingly photocopied pamphlets doubling as... I'll stop now.


Very well written!

And later:
start visiting the DOI library, reading the Transport Act - and when you've done that, come back and we'll talk.


He's good!
  PalmerEldritch Say goodnight to the bad guy

Location: Princes Park, Carlton
Now there's someone we haven't heard from for a while.

Yes, I could imagine he'd be of the no-nonsense view.
"mjja"

Was he ever a poster on Railpage, and if so, what was his user name? I have corresponded with him via email, and I think he's affiliated with vicsig, but he seems like a fascinating character.
  mjja Sir Nigel Gresley

Location: Mount Waverley, Melbourne
Hey everyone, before you all praise PhilthyM for his wonderful spleen page, why not have a look at the wonderful "solutions" he proposed and his lost arguments with John of Melbourne and myself? He's fond of laying all the blame at the feet of Bruce Hughes, but he can't prove how it's Bruce's fault. In fact JoM and I have basically proven that it's not.
"mjja"

Yes, I guess one cannot entirely blame Bruce, but he sure is a major contributing factor. He has been there since he was 14 and after about 45 years what has he achieved? By 1999 he had spent a major portion of those years assisting with the demise of the ptc - good going! As for the last 5 years nothing for Bruce to brag about there.
"Regional Slow Coach"


Major contributing factor? How did you get that idea? Tell me what he's done. Him personally I mean.

As for assisting with the demise of the PTC, it was his job so of course he did it. When you're working for a government department (whether corporatised or not) you obey orders or else.

And the PTC was no great loss either.

I've followed the arguements of JoM and yourself and in some areas you have valid points, but many others are flawed, lacking a full understanding of the rail network and its workings, Connex and its culture and how it functions, the Australian rail industry and the rail regulatory framework.
"Regional Slow Coach"


Lacking a full understanding??? Are you for real?

Having said that, I think the only reasonable thing you can do is lay your cards on the table - tell us who you are, what your position is, and how you can say that your knowledge of the network is better than mine and JoM's. We've made no secret of our qualifications.
  mjja Sir Nigel Gresley

Location: Mount Waverley, Melbourne
Now there's someone we haven't heard from for a while.

Yes, I could imagine he'd be of the no-nonsense view.
"mjja"

Was he ever a poster on Railpage Australia™, and if so, what was his user name? I have corresponded with him via email, and I think he's affiliated with vicsig, but he seems like a fascinating character.
"PalmerEldritch"


Agent FareEvader. Various people had various suspicions as to who else he might have been too, on which I can't comment.
  John of Melbourne The Ghost of George Stephenson

Location: Melbourne suburbs
Hey everyone, before you all praise PhilthyM for his wonderful spleen page, why not have a look at the wonderful "solutions" he proposed and his lost arguments with John of Melbourne and myself? He's fond of laying all the blame at the feet of Bruce Hughes, but he can't prove how it's Bruce's fault. In fact JoM and I have basically proven that it's not.
"mjja"

Yes, I guess one cannot entirely blame Bruce, but he sure is a major contributing factor. He has been there since he was 14 and after about 45 years what has he achieved? By 1999 he had spent a major portion of those years assisting with the demise of the ptc - good going! As for the last 5 years nothing for Bruce to brag about there.
"Regional Slow Coach"
Bruce Hughes has been where for 45 years?  (Actually, I think that's an exaggeration; I don't think he's that old.)  He certainly hasn't been in senior management since he was 14.

I've followed the arguements of JoM and yourself and in some areas you have valid points, but many others are flawed, lacking a full understanding of the rail network and its workings, Connex and its culture and how it functions, the Australian rail industry and the rail regulatory framework.
"Regional Slow Coach"
Come on, instead of just making sweeping generalisations, how about some specifics?

Lacking a full understanding??? Are you for real?

Having said that, I think the only reasonable thing you can do is lay your cards on the table - tell us who you are, what your position is, and how you can say that your knowledge of the network is better than mine and JoM's. We've made no secret of our qualifications.
"mjja"
Sorry, but I have never said anything about my qualifications as such, and all I've really said is that I work in the industry.  So if I won't say who I am and what position I hold, I can't expect Regional Slow Coach to either, if he doesn't wish to.  Of course that doesn't mean that he's entitled to think that I don't know what I'm talking about either.
  Regional Slow Coach Station Master

Bruce Hughes has been where for 45 years?  (Actually, I think that's an exaggeration; I don't think he's that old.)  He certainly hasn't been in senior management since he was 14.
"John of Melbourne"
Actually if you do your research he was employed by the PTC when he was just 14 and has been there ever since, moving across to Connex when the operation was privatised and he has known nothing else but the PTC culture in all that time. And I'm sorry to say he is that old, being in senior management for at least 10 years or more.
Come on, instead of just making sweeping generalisations, how about some specifics?.
"John of Melbourne"
As the threads develope in the forum I am quite happy to provide appropriate input. I'm sure you would agree this thread is not the place to start comparing notes.
Sorry, but I have never said anything about my qualifications as such, and all I've really said is that I work in the industry.  So if I won't say who I am and what position I hold, I can't expect Regional Slow Coach to either, if he doesn't wish to.  Of course that doesn't mean that he's entitled to think that I don't know what I'm talking about either.
"John of Melbourne"
Yes I too work in the industry and have done so for some time and quite close to some of the issues raised in the forum. Accept my apology if I offended, but sometimes discussions only reveal some of the facts, raise mis-conceptions, etc on an issue which I guess need to be thrashed out. We all have our opinions based on what knowledge and experience we have, which I respect.
  psr85 Chief Commissioner

Location: Sandringham Line, Melbourne
Wow, senior management since 14. How does one fall into senior management at 14? Go Bruce. JoM said:
He certainly hasn't been in senior management since he was 14.
"John of Melbourne"

so there you go. sorry just being overly picky!

and you were asked for specifics, and now you're saying its not appropriate to give them? I don't know, maybe it's just me but that makes no sense sorry. If you said you'd read all the old threads, go back and reply to some of the specifics then, i know its probably time consuming, but at least give us something to go on. coz right now all you've done is make "sweeping generalisations"
  Metlink Chief Commissioner

Location: Camberwell Station or on Tram 109 or bus 302
Now there's someone we haven't heard from for a while.

Yes, I could imagine he'd be of the no-nonsense view.
"mjja"

Was he ever a poster on Railpage Australia™™, and if so, what was his user name? I have corresponded with him via email, and I think he's affiliated with vicsig, but he seems like a fascinating character.
"PalmerEldritch"


Agent FareEvader. Various people had various suspicions as to who else he might have been too, on which I can't comment.
"mjja"

i clicked on his link,hahahaha loved the comments about PhilthyM, and i know how he is coz i have seem him before.he doesnt know me
  Suburban_Soldier Chief Commissioner

Location: Grey Ghost
bruce hughes employed for 45 years since he was 14! now that's made my day- not! as well the notion implyed that the ptc was around for over 20 years is also interesting. where do some people come up with their stories!
  John of Melbourne The Ghost of George Stephenson

Location: Melbourne suburbs
Wow, senior management since 14. How does one fall into senior management at 14? Go Bruce. JoM said:
He certainly hasn't been in senior management since he was 14.
"John of Melbourne"

so there you go. sorry just being overly picky!

and you were asked for specifics, and now you're saying its not appropriate to give them? I don't know, maybe it's just me but that makes no sense sorry. If you said you'd read all the old threads, go back and reply to some of the specifics then, i know its probably time consuming, but at least give us something to go on. coz right now all you've done is make "sweeping generalisations"
"psr85"
Thanks psr85, you've saved me a post.




Oops!

Oh well, I'll respond as well.  Smile

Bruce Hughes has been where for 45 years?  (Actually, I think that's an exaggeration; I don't think he's that old.)  He certainly hasn't been in senior management since he was 14.
"John of Melbourne"
Actually...
"Regional Slow Coach"
Now there's a lead in that indicates that you are about to correct me.

...if you do your research he was employed by the PTC when he was just 14...
"Regional Slow Coach"
Other than the fact that he was employed by the Victorian Railways (the PTC didn't exist then), I didn't disagree with that.  So that is not a correction (on your part).

...and has been there ever since, ...
"Regional Slow Coach"
Again, I never said otherwise.

...moving across to Connex when the operation was privatised ...
"Regional Slow Coach"
Again, I never said otherwise.

...and he has known nothing else but the PTC culture in all that time.
"Regional Slow Coach"
Again, I never said otherwise.  (This is getting monotonous.) Sleepy

...And I'm sorry to say he is that old, ...
"Regional Slow Coach"
Okay, now we get to a (minor) disagreement.  I said that I didn't think he was that old, but I'm not 100% certain.  But perhaps I'm jumping the gun, not waiting for your reason for saying this.

...being in senior management for at least 10 years or more.
"Regional Slow Coach"
Huh?  How does that show that he's 59 years old?  I'm not really concerned with arguing about his age because I'm not certain, but when you give irrelevant reasons like this for saying that I'm wrong, I feel obliged to respond!

Come on, instead of just making sweeping generalisations, how about some specifics?.
"John of Melbourne"
As the threads develope in the forum I am quite happy to provide appropriate input. I'm sure you would agree this thread is not the place to start comparing notes.
"Regional Slow Coach"
This is the place that you made the sweeping generalisations, so why isn't this the place to back them up?
  Regional Slow Coach Station Master

Actually...Now there's a lead in that indicates that you are about to correct me.
"John of Melbourne"
Well when you are wrong you should be humble when corrected, even appreciative that someone has cared enough to do so.
...Again, I never said otherwise ......Again, I never said otherwise ... (and for third time) ...Again, I never said otherwise.
"John of Melbourne"
And yes your are right you are monotonous and you've said nothing, let alone anything substantive or 'otherwise, just moaned when I actually provided specifics as requested.
Huh?  How does that show that he's 59 years old?  I'm not really concerned with arguing about his age because I'm not certain, but when you give irrelevant reasons like this for saying that I'm wrong, I feel obliged to respond!
"John of Melbourne"
You seem to like the word 'Huh', know any others? Boy you seemed confused with your own arguments - you considered he was 'not that old', I only demonstrated that he was. Your made the ascertain he had been in senior management since he was 14 years old, I only pointed out it was only for the last 10 years. Seems you can't accept being wrong and having someone, who may actually know more than you, correct you.
This is the place that you made the sweeping generalisations, so why isn't this the place to back them up?
"John of Melbourne"
I think you would agree I have been quite specific now or would you like more specific details such as address, home phone number, mobile phone number, licence plate of the company car he drivers, how many times he has been married, the name of his kids, and so on ................however since you seem to know everything and everyone else knows nothing perhaps you can provide such information for us all.

Your not saying anything constructive on the issue at hand so see you in another thread when perhaps your attitude is better.

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