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miketransperth
Deputy Commissioner
Joined: Dec 29, 2005
Last Visited: Dec 22, 2007
Location: Perth [Southern Suburbs]
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Australind
Minister for Railways
Joined: Aug 17, 2004
Last Visited: Nov 20, 2008
Location: Forrestfield Western Australia
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Posted: Fri Dec 30, 2005 9:42 pm
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miketransperth: As a bus driver, I see this all the time, unsure whats the proplem is but it would have to be some thing with the new software, you have to understand that the new machines including the Smartrider reader and the new ETIM (Electronic Ticketing Issue Machine) is new technology and still using the multirider machine which is old techonlogy. They once the muiltirider machine has been removed things should get better (WE HOPE)
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miketransperth
Deputy Commissioner
Joined: Dec 29, 2005
Last Visited: Dec 22, 2007
Location: Perth [Southern Suburbs]
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Posted: Fri Dec 30, 2005 10:26 pm
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Australind: yes that makes sence, thanks.
Alot of problems have been arised recently, as i was speeking to a bus driver today @ booragoon bus station, who kindly let me take photos of the bus. He actually told me to speek to you (i will PM you).
So you said the multi-rider were connected to the smartrider?
Does that meen if a passenger validates his multi-rider, it displays that on the smartrider machine?
Because i have noticed that it did not, thus meens people can easily scam the system? or am i mistaken.
Alot of buses i have also come across had their multi-riders out of service and wouldnt work, giving people with multiriders a free ride, the whole new ticketing system seems like a real pain in the behind for the bus drivers.
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Tyler
Chief Commissioner
Joined: Oct 31, 2005
Last Visited: Sep 7, 2008
Location: Perth
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Posted: Fri Dec 30, 2005 10:46 pm
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Not sure about all buses but today the mulitrider machine on 1159 (freo bus) was displaying cable error and beeping all the time so the driver had to give free rides.
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Australind
Minister for Railways
Joined: Aug 17, 2004
Last Visited: Nov 20, 2008
Location: Forrestfield Western Australia
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Posted: Fri Dec 30, 2005 10:53 pm
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It also depends on what day aswell!!  I like to know if the ones on the train stations have the same problems.
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miketransperth
Deputy Commissioner
Joined: Dec 29, 2005
Last Visited: Dec 22, 2007
Location: Perth [Southern Suburbs]
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Posted: Fri Dec 30, 2005 10:59 pm
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| Tyler wrote: | | Not sure about all buses but today the mulitrider machine on 1159 (freo bus) was displaying cable error and beeping all the time so the driver had to give free rides. |
Yes Tyler, it seems to occur frequently due to conflict between the new and old systems, its a real nuisance. Its okay for the passengers as they get their free ride, but it must b real irritating to the drivers. The PTA has to do something to resolve the issues. I hear a Firmwire Update (software update) is coming soon for the Smartriders.
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Tyler
Chief Commissioner
Joined: Oct 31, 2005
Last Visited: Sep 7, 2008
Location: Perth
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Posted: Fri Dec 30, 2005 11:14 pm
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I think today was the first time i had ever seen a mulitrider machine not work.
Most of the smartriders i've seen south of the river are connected and are working properly opposed to some in the north.
I don't care how long and how many times the introduction date is delayed as Perth will eventually have a modern smartrider system before any other Australian city. If it was introduced now, we would all be complaining due to the major problems opposed to just being patient.
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miketransperth
Deputy Commissioner
Joined: Dec 29, 2005
Last Visited: Dec 22, 2007
Location: Perth [Southern Suburbs]
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Posted: Fri Dec 30, 2005 11:25 pm
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| Tyler wrote: | I think today was the first time i had ever seen a mulitrider machine not work.
Most of the smartriders i've seen south of the river are connected and are working properly opposed to some in the north.
I don't care how long and how many times the introduction date is delayed as Perth will eventually have a modern smartrider system before any other Australian city. If it was introduced now, we would all be complaining due to the major problems opposed to just being patient. |
I agreee with parts and disagree with parts you said there Tyler.
I did a article about this in my blog.
i agree with you in that id rather have a system that works than a system that isnt fail-proof by waiting, but disagree with how you said Perth will have it first, Sydney have a Tcard, but at the moment is only available to studets, abit like Perth at the moment....It is interesting, ive been looking at tcard.com.au... I beleive it is a competition on who will get it first, but how the Smartriders are goin at the moment, and the delays arent looking good for us, but also adding the TCARD is also experiencing "similar/same" problems
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Tyler
Chief Commissioner
Joined: Oct 31, 2005
Last Visited: Sep 7, 2008
Location: Perth
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Posted: Fri Dec 30, 2005 11:41 pm
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Ok hadn't heard of that Tcard system in Sydney however i should have said our system will be the first to be introduced across the entire network along with all the transperth passengers. Queensland are introduing smartcards in 2006 however only be region by region.
People always fear new and changed systems due to technology having glitches however once these are overcome by the large team working on our transperth smartcard system, it will be great.
I do agree that at current it is a competition.
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miketransperth
Deputy Commissioner
Joined: Dec 29, 2005
Last Visited: Dec 22, 2007
Location: Perth [Southern Suburbs]
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Posted: Fri Dec 30, 2005 11:50 pm
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| Tyler wrote: | Ok hadn't heard of that Tcard system in Sydney however i should have said our system will be the first to be introduced across the entire network along with all the transperth passengers. Queensland are introduing smartcards in 2006 however only be region by region.
People always fear new and changed systems due to technology having glitches however once these are overcome by the large team working on our transperth smartcard system, it will be great.
I do agree that at current it is a competition. |
Thats better Tyler...too right...
It seems to be a copy-cat motion in Australia, if Perth has a new ticketing system, other cities will want that technology, for them...then there we go the big competition!
But anyways, the Smartrider will be all good soon and it will run without any gitches, as the control group has a job to do and the PTA are doing there best to get this system up and running before others get gold.
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bulldog
Junior Train Controller
Joined: Apr 16, 2005
Last Visited: Apr 14, 2008
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Posted: Sat Dec 31, 2005 4:01 am
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Unfortunately, with all of the constant glitches in the system, I cannot see it being fully functional and bug free for around 5 years. The gates and TOTOs at train stations seem to have a mind of their own, with alarms always going off for no reason and not being able to be rectified, and gates not allowing people to tag on or off.
The fare gates are not staffed all the time, and when I was at Clarkson on Christmas pagent night it was a constant source of amusement watching small children find it amusing to crawl under the gates, and children and adults alike putting their hands over the sensors and setting off the alarms..
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Douglas
Station Master
Joined: Nov 11, 2004
Last Visited: Jul 24, 2006
Location: Mount Nasura, Western Australia
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Posted: Sat Dec 31, 2005 2:18 pm
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| bulldog wrote: | Unfortunately, with all of the constant glitches in the system, I cannot see it being fully functional and bug free for around 5 years. The gates and TOTOs at train stations seem to have a mind of their own, with alarms always going off for no reason and not being able to be rectified, and gates not allowing people to tag on or off.
The fare gates are not staffed all the time, and when I was at Clarkson on Christmas pagent night it was a constant source of amusement watching small children find it amusing to crawl under the gates, and children and adults alike putting their hands over the sensors and setting off the alarms.. |
I've been using the system since 16th October. Initial glitch was that I could not re-chargs the card value when it went below the $6.00 dollar limit; Transperth had to give me a new one. The AutoLoad works, and (usually) the rail side of the system works. The bus side however is still flaky, with ;ots of error messges (and free rides!). Also the SmartRider balance webpage is not in real-time, and occasionally misses transactions, even tho' they have registered at the station gate or green post
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warailways
Chief Commissioner
Joined: Nov 10, 2004
Last Visited: Jan 20, 2008
Location: Perth
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Posted: Sat Dec 31, 2005 5:50 pm
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True i already have had my Smartrider since the biginning of the year and there are many problems with them mainly on the buses. I also know a large number of people who have them and say that it aint as good because the sensors on the buses cant detect the card very well. Really the only reason i bet this is being done is to be in the same line as the other states. Its also the same with other stuff like the lights on Police Vehicles, Uniforms which are the same as Adelaides of which I noticed on the news
WA RAILWAYS
Let the Good Times Roll
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warailways
Chief Commissioner
Joined: Nov 10, 2004
Last Visited: Jan 20, 2008
Location: Perth
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Posted: Sat Dec 31, 2005 5:54 pm
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Also another Problem is when the system is implemented is at stations with faregates. The Problem is at Stations like at Whitfords and Warwick is that they put fare gates on the footbridge from oneside to the other with a small gate for disabled access . But the issue is that how are you going to buy a cash ticket which some people buy and may scare them away from these stations....
WA RAILWAYS
Let the Good Times Roll
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Tyler
Chief Commissioner
Joined: Oct 31, 2005
Last Visited: Sep 7, 2008
Location: Perth
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Posted: Sun Jan 01, 2006 7:19 pm
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I've only seen the faregates on the footbridges once or so however i thought i observed that the ticket machines were before the faregates.
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-If you have any thing you would like to share on this topic feel free.