Bug? Reactivation following email address change?

subarctic · Beginner Joined: Jun 29, 2008 Last Visited: Jul 2, 2008

Hi All,

My username was "arctic" but I had to create a new account since reactivation did not seem to work following a email address / password change.

I have been locked out of my account for three to four weeks or so now since I changed my email address. The message I got was that an email with a clickable link would be sent so I could reactivate. The email was never received and so I am was locked out. Maybe I screwed something up? Can't find anything in the FAQ's etc about what to do.

My email works but perhaps the TPG server was "canning" emails from RP since I had to create this account using a Yahoo account (again new accounts using TPG email addresses did not work). I also tried posting in the beginners section where non registered users are supposed to be able to post but got a "SQL" error.

Tried sending a few tech support requests and left a phone message but nothing so far....

Can I get some help with this please? Or should I just stick with the new login?

Thanks in advance

vlocity160 · Posted: Sun Jun 29, 2008 10:50 am

I had the same problem when changing my e-mail address, though I found out afterwards that I had misplaced two letters and hence why I wouldn't of got the message. Embarassed

I talked to a friend of mine on MSN who was kind enough to PM an admin on my behalf, asking if he could re-activate my account. So if you PM an admin about your account locked out they will be able to re-actiavte you.

Hope this helps.

Matt

Proud SRHC Member/Volunteer

Graham4405 · Posted: Sun Jun 29, 2008 1:42 pm

Did you check your TPG Junk Mail box?

Graham R
Member Southern Downs Steam Railway
Not one shred of evidence supports the notion that life is serious!

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My WoS Gallery

subarctic · Beginner Joined: Jun 29, 2008 Last Visited: Jul 2, 2008

michaelgreenhill · Posted: Tue Jul 01, 2008 6:30 pm

Not a bug with the site. Most of the time the server sends the activation off fine - which leaves successful delivery out of our hands - but on a very rare occasion the server can't figure out who to send it to, and it gets stuck in the queue. I say very rarely because in those cases it's either because the domain name the address was listed under doesn't exist, their DNS has crashed or the user made a typo.

It's one of the few things on this site that actually works properly Smile

Michael Greenhill
RP2 System Lord, RP3 Lead Developer
Rules for Posting | Help for Beginners | FAQ | Helpdesk

My photos on Flickr.

vlocity160 · Posted: Tue Jul 01, 2008 10:13 pm

dthead · Posted: Thu Jul 03, 2008 12:05 pm

Thanks to MG's help I have (I think) got arctic back on track. User Subarctic gone now Smile

Situation fixed.

Regards,
David Head

arctic · Posted: Thu Jul 03, 2008 1:41 pm

Thanks guys for the help - I am back online now. Very Happy