ghostgum Beginner

I popped down at lunchtime - all working correctly. As has been noted, they are under test at the moment. Considering the public testing only started yesterday at 4pm, then it is all going pretty well.
"Revenue"


The new Myki barrier was working when I went through yesterday evening.  At last I can get to see the Myki balance as I touch on or off.

This morning it didn't seem as quick as last night.  It felt like it took 2-3seconds to open the barrier, while I am hoping for about 0.5 seconds. It's still faster than when Myki started on the frankenbarriers in January.

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  Natronomonas Chief Train Controller

who mainly catch the tram too are now beginning to find the lack of top up availability the problem, not the actual myki scanning on/off itself....
"fullofrubbish"


Not confident in auto topup? I use it and it's fine.

Now if only they could stop charging me 2x2 hr fares when I use a tram/train connection... inside the hour.
  Sir Thomas Bent Minister for Railways

Location: Banned
Oi! Revenue!

Get Ticket Office Terminals - or something to start selling Mykis to people what aren't students - to some Premium stations ASAP.  I worked a morning shift at a quiet station yesterday and today, and I got at least 30 requests for people over those two days to buy Mykis over the counter.  All of those people looked awful disappointed that they had to wait until "maybe early next year".
  Brendan03 Chief Commissioner

Location: Sydney
All of those people looked awful disappointed that they had to wait until "maybe early next year".
"Sir Thomas Bent"


+1
  Speed Minister for Railways

Mulder discovers an increase in cost of training retailers.
Next month, about 40 newsagents and 7-11 stores will get the right to offer top-up facilities to myki users - who now represent about 10 per cent of public transport trips. Public Transport Minister Martin Pakula could not say yesterday when myki top-ups and cards would be widely available. Currently myki users can add fares to their card online, via a call centre, at train stations or at a handful of tram and bus stops.

Contracts released to opposition transport spokesman Terry Mulder under freedom of information show the cost of training staff at newsagents and retail stores to sell myki will be $1.4 million more than expected when the contract to roll out myki was signed in 2005.

A source within Kamco said the government had constantly changed the specifications of what it wanted, leading to increased costs.

Adrian Darwent, a Transport Ticketing Authority spokesman, said the increase in payments to Kamco was because the number of staff needed to be trained ''could only be negotiated once the size and scope of the retail network was determined''
http://www.theage.com.au/victoria/myki-faces-expensive-new-hurdle-20101019-16sk6.html
  Horace Banned

Location: Banned
I suppose they could save some money and train less people. It's interesting that the very same pepole who claim that myki has failed are just as anxious to see it rolled out sooner rather than later. I note that, increasingly, I get looks from non myki users when I touch on or off as though to say, "But I thought it didn't work!" Then again, it didn't for quite a while.
  Bertram Locomotive Fireman

Location: Riversdale
Last month my wife and I received a joint mailing containing the annual information about Seniors travel and the introduction of Myki.   Since then she has received her free Seniors Myki but I haven't received mine yet.  I would have thought that, with same address and same surname, we should have received them about the same time.  Does anyone know how the distribution of Seniors Myki is being scheduled?  Should I follow up non-receipt at this stage or keep waiting in the hope that it will turn up soon?
  heisdeadjim Chief Commissioner

I think I mentioned earlier that a full fare myki can be had for $15, and a concession for $10, at Southern Cross and Flinders Street.

The costs are, respectively $10 for the card and $5 myki money full fare $7 card $3 myki money concession.

What is possibly unknown is that senior's myki are also available, as well as child myki (with the respective S and CH codes embossed on them) at the concessional $10 tariff.

Ok, for the seniors it's not free, but, you can get one immediately that way.

Oh, my plus one to what Sir Thomas said.
  Sir Thomas Bent Minister for Railways

Location: Banned
Last month my wife and I received a joint mailing containing the annual information about Seniors travel and the introduction of Myki.   Since then she has received her free Seniors Myki but I haven't received mine yet.  I would have thought that, with same address and same surname, we should have received them about the same time.  Does anyone know how the distribution of Seniors Myki is being scheduled?  Should I follow up non-receipt at this stage or keep waiting in the hope that it will turn up soon?
"Bertram"
Bertram, do you have a Sunday Pass ticket?

I think that's what they're using.  Not 100% sure.
  Bertram Locomotive Fireman

Location: Riversdale
Thanks Sir Thomas. Yes my wife and I both have Sunday passes. I suspect yet another TTA stuff-up
  Sir Thomas Bent Minister for Railways

Location: Banned
Did you get them at the same time?
  duttonbay Minister for Railways

I got myself a myki during the initial free period. Soon I will be eligible for a senior version. Can I transfer the stored value from my standard myki to a senior card, or do I need to travel at full-fare until the money is gone?
  heisdeadjim Chief Commissioner

To the Senior's myki - they're being done in batches. It's entirely possible Bertram that, especially if you and your wife's were applied for at separate times, you are probably in separate batches.

The application for the Sunday Pass served the purpose for applying for the Senior's myki.

Duttonbay I believe you will be able to, but I'm not sure. I'll ask the question on your behalf.
  Horace Banned

Location: Banned
I got myself a myki during the initial free period. Soon I will be eligible for a senior version. Can I transfer the stored value from my standard myki to a senior card, or do I need to travel at full-fare until the money is gone?
"duttonbay"


Neither. This is covered by the change of concession status section. You can take your old myki to a staffed station (eventually, SC or Metshop now) and exchange it for Seniors at no cost. However, you can't transfer any amount owing, but must apply for a refund.
  heisdeadjim Chief Commissioner

Horace, not saying you're wrong, but, this is the bit I'm gonna ask about. It'd seem unfair to the customer to wait for a refund due to a legitimate travel circumstance.

Sure, one has to apply for a refund today because the stations are not yet set up to sell myki from the office. When the system is fully "live" I don't know.
  Bertram Locomotive Fireman

Location: Riversdale
Thanks heisdeadjim I'll patiently wait for my Seniors Myki to turn up in a future batch.
  Horace Banned

Location: Banned
Horace, not saying you're wrong, but, this is the bit I'm gonna ask about. It'd seem unfair to the customer to wait for a refund due to a legitimate travel circumstance.

Sure, one has to apply for a refund today because the stations are not yet set up to sell myki from the office. When the system is fully "live" I don't know.
"heisdeadjim"


I didn't say it was a good process. With myki, other than touching on and off, nothing else seems able to be done in real time, or more precisely, at the time. Whether this is common to all travel smartcards I don't know. On the other hand, the changeover from full fare to concession (or vv) is still better with myki than it is for Metcard, which is just hopeless for most people, especially those with periodicals.
  BMTA511 Chief Train Controller

Location: Mahachai City
Myki is great but has one major flaw

If your not a regular train user or dont travel to the CBD you cant buy Myki cards or top up easy. How about having some vending machines for new Myki's and top up at the bus terminal of universities and major shopping centres in middle and outer suburban melbourne. If they insist on online top up then make sure its transferred to the card within 5 mins of the transaction.

The other flaw is the endless number of frozen readers on grendas group metro buses the readers at the back doors are the worst for being frozen up.
  gxh Junior Train Controller

Location: SE suburbs
Thanks heisdeadjim I'll patiently wait for my Seniors Myki to turn up in a future batch.
"Bertram"

Related to Bertram's experience, a member of our family graduated last week to being a Senior, and applied for the Sunday Pass.   This arrived this morning (just a little over a week, not too bad) - but it was the Metcard Sunday Pass, not the Seniors Myki.  We don't have an issue with this, but were interested that these are still being issued.
  heisdeadjim Chief Commissioner

Makes sense. The Metcard to Myki handover hasn't started yet. The Sunday pass, if you hand the form in at a Premium station you'll get immediately there's been literally thousands made.

The Myki will come later.
  Tremere Train Controller

Myki is great but has one major flaw

If your not a regular train user or dont travel to the CBD you cant buy Myki cards or top up easy. How about having some vending machines for new Myki's and top up at the bus terminal of universities and major shopping centres in middle and outer suburban melbourne. If they insist on online top up then make sure its transferred to the card within 5 mins of the transaction.
"BMTA511"


If they'd hurry up and stock the machines up with myki cards..

And what you have described with machine placement has already been done to some extend.
  heisdeadjim Chief Commissioner

Ok, I've found out the current full fare myki cannot be reprogrammed to act as a Senior's myki.

The previous poster was correct in that a myki refund replacement form would be required. Personally that seems too cumbersome to me. So, essentially, try to burn your full fare credit down.

I have them chasing up whether an admin fee should be charged, I say no, but they'll confirm it.
  dbowen Assistant Commissioner

Location: Melbourne
Myki is great but has one major flaw

If your not a regular train user or dont travel to the CBD you cant buy Myki cards or top up easy.
"BMTA511"


That's because of the stalled rollout; not actually a flaw in the system as designed. Eventually there will be no shortage of places to buy or topup a card.

Daniel
  Gauntlet Chief Commissioner

Location:
I think I've found the answer - it's on page 75 or chapter 7 of the Victorian fares and ticketing manual (myki).
Change of concession status

Where a customer moves from concession to full fare  (or vice versa), or changes between child or senior and another concession type, a new myki must be issued.
Customers may surrender their old myki at a staffed railway station or the MetShop and receive a new myki of the appropriate type at no charge.
They may also complete a refund and reimbursement form to receive a cheque for the remaining value on their old myki, and no administration fee is payable for this.
  duttonbay Minister for Railways

I think I've found the answer - it's on page 75 or chapter 7 of the Victorian fares and ticketing manual (myki).
Change of concession status

Where a customer moves from concession to full fare  (or vice versa), or changes between child or senior and another concession type, a new myki must be issued.
Customers may surrender their old myki at a staffed railway station or the MetShop and receive a new myki of the appropriate type at no charge.
They may also complete a refund and reimbursement form to receive a cheque for the remaining value on their old myki, and no administration fee is payable for this.
"Gauntlet"


That sounds pretty good to me. Burning up my myki money is difficult with auto top-up set. Should I need to do the "burn up" option, I assume I can stop the auto top-up online?

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