Countrylink delays

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craigfitz1 Junior Train Controller

Any news about why today's Sydney to Moree explorer is (again) cancelled?

- craigfitz1



Could be anything - operational reasons is a convenient "catch all" for more specific reasons that Joe Public doesn't understand nor care about. It's not going to un-cancel the train to learn that it was compressor problems, or other maintenance related issues.

- Raichase

I suspect the real reason why CountryLink are so vague, is to hide any further embarrassment.

It is not a good look to say that the train is broken down again (and that no spares are available), or that a radio is broken or there is a staffing issue or whatever....

That said, on occasion, they have used the phrase 'mechanical issues' in lieu of 'operational reasons'.

Looking forward to hearing what the short-term plans/goals are, once CountryLink are split from RailCorp.

 
Raichase Minister for Railways

Location: Sydney, NSW

Any news about why today's Sydney to Moree explorer is (again) cancelled?

- craigfitz1



Could be anything - operational reasons is a convenient "catch all" for more specific reasons that Joe Public doesn't understand nor care about. It's not going to un-cancel the train to learn that it was compressor problems, or other maintenance related issues.

- Raichase

I suspect the real reason why CountryLink are so vague, is to hide any further embarrassment.

- craigfitz1



I have little doubt that this is a factor too, however my original statement still stands - if you explain a problem in technical terms, you confuse the target audience. Explain it in simple terms, and the target audience is "satisfied" (obviously their train is still cancelled, so they are hardly jumping for joy).


It is not a good look to say that the train is broken down again (and that no spares are available), or that a radio is broken or there is a staffing issue or whatever.... That said, on occasion, they have used the phrase 'mechanical issues' in lieu of 'operational reasons'. Looking forward to hearing what the short-term plans/goals are, once CountryLink are split from RailCorp.
- A user



You've just supported my argument - tell the travelling public that the train isn't going to run because the radio doesn't work, and they won't understand why it cannot run. It creates confusion.

Sadly, a lot of problems with these trains are only picked up on train preparation, and this is usually too late to rectify anything but a minor problem - as you state above, the fleet is so stretched that this often means the train is replaced by buses, as there just isn't enough time to rectify the problem.

 
Gwiwer Rt Hon Gentleman and Ghost of Oliver Bulleid

Location: Loitering in darkest Somewhere

There is no harm in giving a little more of the truth.  Perhaps a little embarrassment at times but no harm.

"Operational issues" covers any number of possibilities.  In some countries the term has been banished in favour of "Plain English".

"Your train has been replaced with road coaches because it has broken down" is perfectly understandable and readily accepted by most people despite the inconvenience they are about to endure.  "This train cannot run because no crew is available" (or perhaps a little more specifically that, for example, no driver is available) explains in simple terms the cause of the problem without hiding behind jargon.

I don't need to know that the driver called in sick because he (or she) had a heavy session in the Werris Creek pub last night and won't pass a breath test this morning.  I don't need to know that the widget-plunger nut has a left-hand thread or the throstle cable has become frayed.  Plain English and open honesty is all that is asked for.  Not jargon masquerading as smoke-and-mirror excuses.

 
bevans - Administrator Site Admin

Location: Melbourne, Australia

Service status Update for 15/4/2012

Delays to Griffith XPLORER service. Please phone 132232 for arrival and departure information.  For information on service changes, scheduled trackwork or unscheduled delays, visit the service status page.

 
DKM89 Station Master

Location: Blue Mountains


    Does anyone know why the Dubbo XPT stopped at Springwood station yesterday around
    9.31am ?

 
244hseriesalco Chief Train Controller

Anybody aware of any issues with the UP morning XPT from Melbourne today, sounded like only a light Power Car passed my place this morning between 0630 and 0730. Couldn't get to the window to see, and could only here it.

 
jdennis Junior Train Controller

To add to the list of questions, does anyone have any info on the 'pending trackwork' between Muswellbrook and Murrurundi, between the 17th July and 16th September?

North Western services apparently may be replaced by coaches to/from Muswellbrook on some days.

This would also mean, would it not, that both XPLORER sets would still have to be used?

When the Muswellbrook-Sydney half is coaches, only the one set is needed.

 
LegendsofSteam Junior Train Controller

Train service alterations:- Posted 0900Hrs

24 April 2012

Southern Region - Due to an operational requirement, the 07:42 Sydney to Melbourne XPT service has been delayed and departed Sydney 45 minutes behind schedule.

Due to speed restrictions in Victoria / New South Wales CLK621 the overnight Sydney to Melbourne XPT service was delayed arriving into Melbourne, due to the late arrival of this service the 08:30 Melbourne to Sydney XPT service will depart Southern Cross Station 30 minutes behind schedule.

Train service alterations:- Posted 1415Hrs

24 April 2012

Southern Region - CLK623 - Due to an operational requirement the 07:42 Sydney to Melbourne XPT service departed Sydney 45 minutes late, this service has been furthur delayed & is currently running up to 60 minutes behind schedule.

Southern Region - CLK624 - Due to speed restrictions in Victoria / New South Wales CLK621 the overnight Sydney to Melbourne XPT service was delayed arriving into Melbourne, due to the late arrival of this service and continued speed restrictions in Victoria CLK624 the 08:30 Melbourne to Sydney XPT service is currently running up to 60  minutes behind schedule.

 
Blackadder Chief Commissioner

Location: Not the ECRL

Countrylink delays from the OHW issue at Cheltenham

1 May 2012

North West Region - CLK223 / CLK243 - Due to major overhead wire issues in Sydney, the 10:05 Sydney to Armidale and Moree XPLORER service has been replaced by a CityRail interurban train service via Chatswood to Broadmeadow. At Broadmeadow passengers transfered to road coach services through to their final destinations. Delays of up to 180 minutes are being experienced.

North Coast Region - CLK35 - Due to major overhead wire issues in Sydney, the 11:35 Sydney to Grafton XPT service has been replaced by a CityRail interurban train service via Chatswood to Broadmeadow. At Broadmeadow passengersl transfered to road coach services through to their final destinations. Delays of up to 180 minutes are being experienced.

2 May 2012

North West Region - CLK224 / CLK244 - Due to major overhead wire issues in Sydney, the 8:25 Moree to Sydney Xplorer and the 9:00 Armidale to Sydney Xplorer service has been replaced by a road coach service for the entire journey.

North Coast Region - CLK36 - Due to major overhead wire issues in Sydney, the 6:30 Grafton to Sydney XPT service has been replaced by a road coach service for the entire journey.

 
LegendsofSteam Junior Train Controller

Train service alterations

2 May 2012

North West Region - CLK224 / CLK244 - Due to major overhead wire issues in Sydney on Tuesday, the 8:25 Moree to Sydney Xplorer and the 9:00 Armidale to Sydney Xplorer service has been replaced by a road coach service for the entire journey. These coaches are running close to time.

North Coast Region - CLK36 - Due to major overhead wire issues in Sydney on Tuesday, the 6:30 Grafton to Sydney XPT service has been replaced by a road coach service for the entire journey. These coaches will be delayed approximately 60 minutes awaiting driver availability.

Southern Region - CLK624 - Due to VLine track issues, the 08:30 Melbourne to Sydney XPT service is running up to 40 minutes behind schedule.

Posted:- 0957Hrs

 
LegendsofSteam Junior Train Controller

Train Service Alterations

3 May 2012

North Western Region - CLK243 - Due to operational issues, the 10:05 Sydney to Moree XPLorer Service is running with a reduced 2-Car XPL Consist. Passengers who were booked into Car "H" of the planned 3-Car XPL Consist are to see onboard staff for seating re-allocation.

Southern Region - CLK634 - Due to an operational issue, the 11:55 Canberra to Sydney XPLorer Service will have a supplementary coach service conveying passengers booked under the Northern Beaches Christian College group travelling in Car "B" between Canberra & Strathfield.

Southern Region - CLK624 - Due to Late arrival of the 20:40 Sydney to Melbourne Overnite XPT Service into Melbourne this morning, the 08:30 Melbourne to Sydney Daylite XPT service departed Melbourne at 09:18, this running up 40 to 65 minutes behind schedule.

Further update @ 1940Hrs:- This service is currently running up to 110 minutes behind schedule. 

4 May 2012

North Western Region - CLK223 - Due to operational issues, the 10:05 Sydney to Armidale XPLorer Service is running with a reduced 3-Car XPL Consist. Passengers who were booked into Car "C" of the planned 4-Car XPLorer Consist are to see onboard staff for seating re-allocation. Passengers travelling as the group booking between Sydney & Armidale schools will be conveyed by a road coach service for the entire journey.

North Western Region - CLK243 - Due to operational issues, the 10:05 Sydney to Moree XPLorer Service is running with a reduced 2-Car XPL Consist. Passengers who were booked into Car "H" of the planned 3-Car XPL Consist are to see onboard staff for seating re-allocation.

North Western Region - CLK244 - Due to operational issues, the 08:25 Moree to Sydney XPLorer Service is running with a reduced 2-Car XPL Consist. Passengers who were booked into Car "H" of the planned 3-Car XPL Consist are to see onboard staff for seating re-allocation.

5 May 2012

North Western Region - CLK244 - Due to operational issues, the 08:25 Moree to Sydney XPLorer Service is running with a reduced 2-Car XPL Consist. Passengers who were booked into Car "H" of the planned 3-Car XPL Consist are to see onboard staff for seating re-allocation.

Posted:- 1525Hrs & 1940Hrs 3/5/12

 
LegendsofSteam Junior Train Controller

Train service alterations

4 May 2012

North Western Region - CLK223, CLK224, CLK243 and CLK244 - Due to a freight train incident between Muswellbrook and Singleton, all North West XPLORER services will be replaced by a road coach service between Maitland - Muswellbrook - Mailtand, where passengers will transfer to theXPLORER service, delays of up to 100 minutes are anticipated.

North Western Region - CLK244 - Due to operational issues, the 08:25 Moree to Sydney is running with a reduced car consist. Passengers who were booked into Car "H" are to see on-board staff for seating re-allocation.

North Western Region - CLK243 - Due to operational issues, the 10:05 Sydney to Moree XPLORER service  is running with a reduced car consist. Passengers who were booked into Car "H" are to see on-board staff for seating re-allocation.

North Western Region - CLK223 - Due to operational issues, the 10:05 Sydney to Armidale XPLORER service  is running with a reduced car consist. Passengers who were booked into Car "C" are to see onboard staff for seating re-allocation. Passengers travelling as a group booking between Sydney and Armidale schools will be conveyed by a road coach service for the entire journey.

5 May 2012

North Western Region - CLK244 - Due to operational issues, the 08:25 Moree to Sydney is running with a reduced car consist. Passengers who were booked into Car "H" are to see on-board staff for seating re-allocation.

North Western Region - CLK224 - Due to operational issues, the 09:00 Armidale to Sydney is XPLORER service will be replaced by coaches between Armidale and Werris Creek.

Southern Region - CLK631 and CLK634 - Due to operational issues, the 06:58 Sydney to Canberra XPLORER service and the 11:55 Canberra to Sydney XPLORER service is running with a reduced car consist. Passengers who are booked in Car 'B" have been re-allocated to the same seats in Car 'D".

 
craigfitz1 Junior Train Controller

For those not yet aware:

CountryLink are now posting more detailed statistics for on-time running on their website. (just click the service tab at the side of their home page).

For example, there is a colour coded  service-by-service break down for each month (for Jan, Feb and March so far), giving the percentage of on time running.

Not surpisingly, the Melbourne services are very low.. with some trips in some months running at zero percent on time.

The bottom of the graph then gives a selected summary of major issues that month (eg: freight train failures, track conditions...)

Worth checking out.

Could be good material for  Telegraph or Herald story about the woes of CountryLink!

http://www.countrylink.info/service_status/on-time_running



 
cootanee Chief Commissioner

Location: Waiting for the sky to fall, the seas to rise... and to see a train on the SSFL!

For those not yet aware:

...
Could be good material for  Telegraph or Herald story about the woes of CountryLink!

http://www.countrylink.info/service_status/on-time_running




- craigfitz1




Laughing Care factor zero!

 
MD Chief Commissioner

Location: Canbera

Whats the ratio of Countrylink delays which are actually Countrylinks fault and those
over which Countrylink has no control .
No point blaming Countrylink for the latter.

 
jt393 Assistant Commissioner

Location: los jinetes enmascarados' clubhouse

When I was in California 2 years ago, I can share all of you's a great review on the Amtrak Surfliner.

1) Since Amtrak have double-decker carriages they can fit a lot of people on 3 times more than Countrylink. So the Quantity is way better than Countrylink.

2) You don't needed allocated tickets to sit on the Surfliner because there are plenty of seats and you can sit wherever you want. You only need a ticket to get on the Surfliner that's all it is to it. But for Countrylink you got to book a seat and sit next to someone you don't even know.

3) The Surfliner was always running on time and maybe it does for all trains around the USA. I had a bad experience with Countrylink 4 years ago and when I was on a Xplorer (by myself) it arrived at my destination 40 minutes late and I had family waiting for me and I feel that it made my family impatient for the train to arrived and it didn't matter them, but still I feel that way.

4) Amtrak doesn't need two locomotives to push-pull trains just like the XPT, they instead have one locomotive at one end and a carriage with a control panel at the other (equivalent to railmotor trailers?)

5) If you catch on a late afternoon Surfliner from San Diego back up to Los Angeles Union Station, you can see the sun setting on the horizon of the ocean from clear view on the train at these locations: Del Mar, Encinatis, Carlsbad, Oceanside, San Clemente etc.  

I just thought I post up a comparison between California's Surfliner & NSW's Countrylink trains to further this thread

JT

 
UP9372 Assistant Commissioner

Location: Banned

5) If you catch on a late afternoon Surfliner from San Diego back up to Los Angeles Union Station, you can see the sun setting on the horizon of the ocean from clear view on the train at these locations: Del Mar, Encinatis, Carlsbad, Oceanside, San Clemente etc. 

Those beachside towns mentioned are pretty classy locations and thus the Surfliner services a pretty wealthy client base. It is a great train and had not been running long when I traveled on it back in 2000. The one lingering memory I have is this really obese guy demolishing 2 cartons of Krispy Cremes he purchased from the Coffee bar on the train.

 
craigfitz1 Junior Train Controller

Any news on about the Moree Xplorer cancellations over the past few days?

There hs been partial bustitution (Moree-Werris Creek) in recent days, but I see today that there is a total cancellation with buses doing the job for the whole journey from Moree to Sydney.
As usual, the CountryLink only cites 'operational reasons'.

 
CaseyJones Chief Commissioner

Location: A little south of sanity

The trains are broken hence the cancellations.

 
BDA Chief Commissioner

Location: Sydney

I believe that Country Link is failing mostly because of reasons beyond its control . The track infrastructure is rat smeg and there is no way they can run their schedules reliably . RC City Rail is always going to do CL over whenever CL trains present at RC controlled territory late . RC territory suffers from a lack of capacity and they are only too willing to do over any other operator to keep their trains to time .
Grape vine thinks the break up of RC into Sydney Trains and NSW Trains will put CL under the spotlight and the last bastion of the SRA days will come under the downsize corporatise and whatever process . 
The only parallels we have with the US is the 1435mm rail gauge . It sounds like the operators over there own the rail infrastructure and invest heavily in it knowing that its a vital part of their business . Here you pay handsomely for RS infrastructure and if the mostly Federal Governments don't feel like doing anything about it - tough luck .
I put the blame squarely with a succession of Federal governments who lack/ed the will to spend the necessary money .  

 
craigfitz1 Junior Train Controller

Today's Sydney-Moree Xplorer is again cancelled. (Thus ensuring its ongoing status as one of Australia's most cancelled trains, but still not quite in the same league as the Griffith Xplorer).

The return working tomorrow is also cancelled of course.

Does anyone know if this is related to the spate of cancellations a couple of weeks ago?

 
LegendsofSteam Junior Train Controller

["quote:- CountryLink Service Updates"]Train service alterations:- 1 August 2012

Southern region - CLK623. Due to speed restrictions & mechanical issues[/i], the 07:42 Sydney to Melbourne XPT service has terminated at Seymour where passengers have transferred to a road coach service for the remainder of their journey, delays of up to 120 minutes are anticipated.

Southern region - CLK622, Due to service alterations to CLK623, the 19:55 Melbourne to Sydney XPT will be replaced by a road coach service for the entire journey.

Western region - CLK428, the 14:10 Dubbo to Sydney XPT service is running up to 80 minutes behind schedule.[/quote]

 
Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.

It appears the Dubbo XPT has been subbed with a Dubbo XPL. We'll find out tomorrow.

 
marcos Station Master

Location: northern nsw

It appears the Dubbo XPT has been subbed with a Dubbo XPL. We'll find out tomorrow.

- Watson374


The countrylink website states that the dubbo xpt is replaced by a 3 car xplorer train every wednesday for  the month of august....

 
marcos Station Master

Location: northern nsw

Today's Sydney-Moree Xplorer is again cancelled. (Thus ensuring its ongoing status as one of Australia's most cancelled trains, but still not quite in the same league as the Griffith Xplorer).

The return working tomorrow is also cancelled of course.

Does anyone know if this is related to the spate of cancellations a couple of weeks ago?


- craigfitz1


I travelled on the moree xplorer on sun 24/06 and got a txt that morning stating due to an operational issue CLK243 will be a train syd to werris creek then road coaches from werris creek to moree.
I dont know  why coaches replaced the train from werris creek to moree, was  normal 5 cars from syd and the 2 moree cars continued on all the way to armidale empty along with all the  train staff. Maybe no driver for  the train, who knows! It was a sunday!
Makes u wonder how much of the countrylink deficit is due to replacing trains with coaches?

 

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