(Cityrail) Customer Service Attendants - Part time

You must be logged in to reply

  Search thread   Image gallery
1 of 2 2 »
Blackadder Chief Commissioner

Location: Not the ECRL
Customer Service Attendant (Part Time)

As a part time Customer Service Attendant you will be required to undertake a broad range of station functions with a sound knowledge of policies, procedures and guidelines. Such functions will include train operations, customer service, and station presentation. You will be required to complete designated tasks with some guidance and minimal supervision. Part-Time Employees shall be engaged to work a regular number of hours per day (for no less than 15 hours per week and up to 38 hours per week).

To be successful as a CityRail Customer Service Attendant you will need to possess good;

   Customer Service Skills
   Oral Communication Skills
   Team Work Skills
   Written Skills
   Self Management Skills

The Selection Process will include:

Step 1. Apply. To apply for this role you will need to complete the online application form. Click on ‘Begin’ below and follow the online application process as requested.

When you are completing your application you will be asked to select a Sector where you are prepared to work. In addition to your choice you will automatically be considered for Sector 4.

Sectors include: CityRail Network Map

Sector 1 - Bondi Junction - Nowra

Sector 2 - Goulburn - MacDonaldtown including Bankstown and East Hills

Sector 3 West - Auburn - Lithgow including Carlingford and Richmond lines

Sector 3 North - North Strathfield / Waverton - Awaba

Sector 4 CBD - Redfern - North Sydney including City Circle (all preferences will include Sector 4)

Sector 5 - Fassifern - Dungog including Scone branch.

Please note that duplicate applications will not be accepted.

Step 2. Phone Interview. Shortlisted applicants will be contacted by phone on the numbers you have provided and you will be asked a series of competency-based questions to identify your suitability for the role. Phone interviews are scheduled to take place between the dates of 12th and 22nd December 2011.

Step 3. Information Session/Job Related Testing. Applicants who meet the required standard at the phone interview will be invited to attend an information session in Sydney’s CBD. At this session you will be given specific details about the role as well as the recruitment & selection process. Job related testing will also be conducted. Information sessions are scheduled to take place at the beginning of January 2012.

Step 4. Assessment Centre. If you successfully meet the required standard at the job related tests you will be invited to attend an assessment centre. Assessment Centres are scheduled to run through January and February 2012 and will include a role play, group discussion and a written communication report.

Step 5. Offer. If you successfully meet the required standard at the assessment centre you will undergo pre-employment checks (Previous RailCorp service history check, criminal history check, medical assessment – including drug & alcohol,reference checks and internal employee checks for current internal staff). Offers will be made to successful candidates to commence training courses throughout 2012.


PLEASE NOTE: You are not required address selection criteria or attach a resume for this position.

To apply for this dynamic career opportunity, please click on the 'Begin' button at the bottom of the page. For assistance on how to apply online, please contact the RailCorp Recruitment Unit on 1300 783 065 and quote Reference Number CSSO 11/24.

ALL CURRENT CSA EMPLOYEES NEED NOT APPLY:  If you are interested in a transfer, please complete the CSA Transfer Registration form which is located on the RailCorp Intranet site.

Applications close: 5pm on Friday 9th December 2011.

For more information about this position please refer to the Position Description.


For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). RailCorp is an equal opportunity employer. Women are encouraged to apply.
- RailCorp.info
 
oren Junior Train Controller

Location: OSCAR set H1
Am one of the applicants for this position.

Good luck to anyone else who has applied.

If you are unsuccessful in reaching stage 2, will you be notified?
 
Chanroo Locomotive Fireman

Am one of the applicants for this position.

Good luck to anyone else who has applied.

If you are unsuccessful in reaching stage 2, will you be notified?
- oren


Definitely usually quicker than being succesful haha
 
UP9372 Assistant Commissioner

Location: Banned
I am curious as to where these part time vacancies exist, particularly in Sector 3?
 
Route548 Locomotive Driver

Location: Macquarie Park aka North Ryde
I am curious as to where these part time vacancies exist, particularly in Sector 3?
- UP9372


They're usually in small stations or a few biggies i.e. Chatswood, Hornsby, Parramatta, Blacktown etc..most PT shifts are 0600-1000 or 1400-1800 as they cater for morning peak or cleaning duties although I have seen a 5 hour PT shift somewhere in Sector 3.

I know these because I was one of them till mid this year when I made the move to FT but in the buses; the good thing about part time is that if you become 'friends' with rostering, you get oodles of overtime which can boost the paypacket significantly. The bad thing is that it is part time i.e. if no OT, you're on base pay = 20 hrs a week. Also, if you are unlucky enough to be hired as permanent augmented relief, you go places that may take you 2 hours to get two by PT just for a four hour shift (seen this happen with a guy I started with at Petersham) but this tends to happen rarely i.e. when they get short-staffed badly.
 
wurx Lithgovian Ambassador-at-Large

Location: The birthplace of Street's Ice Cream
The biggest benefit of being successful is having the proverbial foot in the door.

Once you become a part-time CSA (or whatever the advertised position is), you have an opportunity for a wealth of other jobs that aren't advertised to the general public.

I started as a part-time CSA in mid 2005. In that time I've progressed from that to ETR (suburban) guard at Waterfall to my current position as InterCity guard at Wollongong.

It's entirely possible to progress less than above, the same, or even more. For example, one of the guys in my CSA school went on to be a Train Planner within twelve months Very Happy
 
Route548 Locomotive Driver

Location: Macquarie Park aka North Ryde
The biggest benefit of being successful is having the proverbial foot in the door.

Once you become a part-time CSA (or whatever the advertised position is), you have an opportunity for a wealth of other jobs that aren't advertised to the general public.

I started as a part-time CSA in mid 2005. In that time I've progressed from that to ETR (suburban) guard at Waterfall to my current position as InterCity guard at Wollongong.

It's entirely possible to progress less than above, the same, or even more. For example, one of the guys in my CSA school went on to be a Train Planner within twelve months Very Happy
- wurx


+1 You use the job to get in and have a crack at the internal vacancies (although you cant apply for them whilst you're on probation); two people I know went from part-time CSA to transit and ETR suburban within about 6 months. I got a secondment into the setor office by the time I hit the 12 month mark and a guaranteed secondment into the same position if the person in the chair went on A/L/sick/LSL.
 
oren Junior Train Controller

Location: OSCAR set H1
Got the call back today and was invited to the next stage.  Very Happy
 
UP9372 Assistant Commissioner

Location: Banned
The last cohort that made it through Petersham were the remains of the initial 2000 that applied for the part time positions available. The lucky 2%. It is a hard slog to get through these days. A lot have degrees.
 
C5-C10 Station Master

Location: .
Hey just to update the thread on this campaign, we have past the info session/related tesing (well I did mine on the weekend, not sure if there are any other sessions left). We will be having the assessment centres from next week with part one which includes the group discussion.

Does anyone know whether we get our scores back from the job-related testing Question
 
UP9372 Assistant Commissioner

Location: Banned
No.
 
wurx Lithgovian Ambassador-at-Large

Location: The birthplace of Street's Ice Cream
Hey just to update the thread on this campaign, we have past the info session/related tesing (well I did mine on the weekend, not sure if there are any other sessions left). We will be having the assessment centres from next week with part one which includes the group discussion.

Does anyone know whether we get our scores back from the job-related testing Question
- C5-C10

The wurxette's BFF & daughter were in it - and didn't survive the cull - and they got their scores.
 
snowy446 Deputy Commissioner

Location: Somewhere on a train
I'm on to the 2nd Stage as well Oren
 
C5-C10 Station Master

Location: .
Still a while off yet but may I ask, where is the medical, as in do RailCorp have their own preferred doctors that potential employees visit to undertake their medicals?
 
urailes0623 Assistant Commissioner

Location: HELP
Still a while off yet but may I ask, where is the medical, as in do RailCorp have their own preferred doctors that potential employees visit to undertake their medicals?
- C5-C10


RailCorp medicals are conducted by MHS (Medibank Health Solutions).

MHS have offices in: Surry Hills, Parramatta, Botany, Wollongong, Newcastle and Albury.

The office you go to is dependant on were you live and how busy certain locations are.

 
 
kikes2200 Station Master

Has anyone received their result ????
 
kikes2200 Station Master

Has anyone received their result ????
 
C5-C10 Station Master

Location: .
Thanks for answering my question urailes, it is something I've always wondered about. Hopefully I will be doing it within the next few months. Smile
Has anyone received their result ????
- kikes2200

I don't think the assessment centres have even finished yet so should be another few weeks before we are notified.
 
BillyB Beginner

Does anyone know how we will be contacted by Railcorp, if our application after the assessment centre is accepted or rejected? Email, Home Ph or Mobile Ph? Cheers.
 
dood Locomotive Driver

Does anyone know how we will be contacted by Railcorp, if our application after the assessment centre is accepted or rejected? Email, Home Ph or Mobile Ph? Cheers.
- BillyB


fast past experiences people that dont make the cut get emailed fairly fast

it may have changed though as the hr is now both rta/railcorp - combined transport shared services 
 
Blackadder Chief Commissioner

Location: Not the ECRL
Should be a phone call/e-mail at first, then the details of the next stage of the assesment will be mailed out to you.
 
kikes2200 Station Master

Any updates?
 
kikes2200 Station Master

Just wondering if we pass and make it how long are we going to wait and is there a validity period for our application??
 
Route548 Locomotive Driver

Location: Macquarie Park aka North Ryde
Just wondering if we pass and make it how long are we going to wait and is there a validity period for our application??
- kikes2200


It depends on two things: where you are on the merit list, and how many vacancies/vacant spots in the college have they got? You could be lucky that they place you into a role two weeks after the phone call (like what happened to me), or wait 6 months before you get told (there is also another factor i.e. where you choose to be placed at could also determine  how long you wait).

In terms of validity period, I think its 12 months since it is the same period that anyone who fails any section of the recruitment process has to wait before resitting the process. I haven't heard anyone not being offered a place within 12 months as generally turnover on PT vacancies is relatively high (most people use it to jump to other roles, or sit there long enough to be able to get into FT either through the transfer list or general redeployment).
 
kikes2200 Station Master

Just wondering if we pass and make it how long are we going to wait and is there a validity period for our application??
- kikes2200


It depends on two things: where you are on the merit list, and how many vacancies/vacant spots in the college have they got? You could be lucky that they place you into a role two weeks after the phone call (like what happened to me), or wait 6 months before you get told (there is also another factor i.e. where you choose to be placed at could also determine  how long you wait).

In terms of validity period, I think its 12 months since it is the same period that anyone who fails any section of the recruitment process has to wait before resitting the process. I haven't heard anyone not being offered a place within 12 months as generally turnover on PT vacancies is relatively high (most people use it to jump to other roles, or sit there long enough to be able to get into FT either through the transfer list or general redeployment).
- Route548
 

Thanks Route548 for enlightening me. 
 

You must be logged in to reply

  Search thread   Image gallery
1 of 2 2 »
 
Display from: