Customer Service Attendant (Part Time)
As a part time Customer Service Attendant you will be required to undertake a broad range of station functions with a sound knowledge of policies, procedures and guidelines. Such functions will include train operations, customer service, and station presentation. You will be required to complete designated tasks with some guidance and minimal supervision. Part-Time Employees shall be engaged to work a regular number of hours per day (for no less than 15 hours per week and up to 38 hours per week).
To be successful as a CityRail Customer Service Attendant you will need to possess good;
Customer Service Skills
Oral Communication Skills
Team Work Skills
Self Management Skills
The Selection Process will include:
Step 1. Apply. To apply for this role you will need to complete the online application form. Click on ‘Begin’ below and follow the online application process as requested.
When you are completing your application you will be asked to select a Sector where you are prepared to work. In addition to your choice you will automatically be considered for Sector 4.
Sectors include: CityRail Network Map
Sector 1 - Bondi Junction - Nowra
Sector 2 - Goulburn - MacDonaldtown including Bankstown and East Hills
Sector 3 West - Auburn - Lithgow including Carlingford and Richmond lines
Sector 3 North - North Strathfield / Waverton - Awaba
Sector 4 CBD - Redfern - North Sydney including City Circle (all preferences will include Sector 4)
Sector 5 - Fassifern - Dungog including Scone branch.
Please note that duplicate applications will not be accepted.
Step 2. Phone Interview. Shortlisted applicants will be contacted by phone on the numbers you have provided and you will be asked a series of competency-based questions to identify your suitability for the role. Phone interviews are scheduled to take place between the dates of 12th and 22nd December 2011.
Step 3. Information Session/Job Related Testing. Applicants who meet the required standard at the phone interview will be invited to attend an information session in Sydney’s CBD. At this session you will be given specific details about the role as well as the recruitment & selection process. Job related testing will also be conducted. Information sessions are scheduled to take place at the beginning of January 2012.
Step 4. Assessment Centre. If you successfully meet the required standard at the job related tests you will be invited to attend an assessment centre. Assessment Centres are scheduled to run through January and February 2012 and will include a role play, group discussion and a written communication report.
Step 5. Offer. If you successfully meet the required standard at the assessment centre you will undergo pre-employment checks (Previous RailCorp service history check, criminal history check, medical assessment – including drug & alcohol,reference checks and internal employee checks for current internal staff). Offers will be made to successful candidates to commence training courses throughout 2012.
PLEASE NOTE: You are not required address selection criteria or attach a resume for this position.
To apply for this dynamic career opportunity, please click on the 'Begin' button at the bottom of the page. For assistance on how to apply online, please contact the RailCorp Recruitment Unit on 1300 783 065 and quote Reference Number CSSO 11/24.
ALL CURRENT CSA EMPLOYEES NEED NOT APPLY: If you are interested in a transfer, please complete the CSA Transfer Registration form which is located on the RailCorp Intranet site.
Applications close: 5pm on Friday 9th December 2011.
For more information about this position please refer to the Position Description.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. Please note that an eligibility list may be created for this position, and position(s) of the same classification that subsequently become vacant may be filled using this eligibility list (where the vacancy is within 60 minutes travelling time). RailCorp is an equal opportunity employer. Women are encouraged to apply.