On-board announcements (and why they suck, and what I plan to do about them)

You must be logged in to reply

  Search thread   Image gallery
« 1 2 of 3 3 »
boxythingy Chief Commissioner

Location: Banned

What a pointless lawsuit. Rant about it on RPA but seriously? 

- Watson374

You are arguing for better announcements, yet regard it as pointless.

 
Jahommed Chief Train Controller

Location: Sydney

Best I ever heard was something like:

(Train departs Hurstville)
Morning ladies and gents, you're on a fast one up to Bondi. We'll be skipping all the boring stations, next stop Kogarah, then Sydnenham. Please enjoy the ride on the shinning rivers of steel. 

 
Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.

What a pointless lawsuit. Rant about it on RPA but seriously? 

- Watson374

You are arguing for better announcements, yet regard it as pointless.

- boxythingy



What I mean is that from the lawsuit point of view, it's pointless.

If you want to really change things, you go right to RailCorp first. 

 
boxythingy Chief Commissioner

Location: Banned

What a pointless lawsuit. Rant about it on RPA but seriously? 

- Watson374

You are arguing for better announcements, yet regard it as pointless.

- boxythingy



What I mean is that from the lawsuit point of view, it's pointless.

If you want to really change things, you go right to RailCorp first. 

- Watson374

Did you read the article in the other thread? They had mediation sessions but they failed. I wouldn't be too surprised if the judge says no to Mr Inness because the state can't /doesn't want to afford to accommodate the general disabled population.

 
Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.

What a pointless lawsuit. Rant about it on RPA but seriously? 

- Watson374

You are arguing for better announcements, yet regard it as pointless.

- boxythingy



What I mean is that from the lawsuit point of view, it's pointless.

If you want to really change things, you go right to RailCorp first. 

- Watson374



Did you read the article in the other thread? They had mediation sessions but they failed. I wouldn't be too surprised if the judge says no to Mr Inness because the state can't /doesn't want to afford to accommodate the general disabled population.

- boxythingy



Oh, that thread? Meh. They'll make a few noises and do nada.

 
Black1050 Chief Train Controller

Location: Sectors, 3, 1 & 2

Boxy: "...I am not an expert."

Posted: 04 Mar 2012 17:15

http://www.railpage.com.au/f-p1664169.htm#1664169

Really? Because you sure sound like it with the content of your post above...
Railcorp already has standard scripts for announcements. Whether guards choose to recite it verbatim is up to the guard. If someone complains for the non adherence to the script, the guard will have to explain his/her actions to a manager. If passengers are adequately informed and appreciate a bit of human feel to the announcements, then no harm done. That said I'm almost certain railcorp does NOT condone making announcements that diverge from the standard scripts, except in emergencies.
Perhaps take a deep breath and think about the many, many, many things in this world and possibly in your life that are more important than the guards announcements on a cityrail train... Fully automated DVAs will be in place eventually. Until then, the citizens of Sydney (and visitorswill somehow survive with less than perfect announcements....

Bottom line as I see it, is:  Manual announcements at present are less than  100% ideal, but railcorp is working on that and has procedures and programs in place to improve this, however as is the case when dealing with people, these improvements cannot happen overnight, and in some cases require overcoming years of habit.  Eventually the frequency of the poor manual announcements will decline until they are eliminated with new Waratahs and OSCARs.

 
boxythingy Chief Commissioner

Location: Banned


Boxy: "...I am not an expert."

Posted: 04 Mar 2012 17:15

http://www.railpage.com.au/f-p1664169.htm#1664169

Really? Because you sure sound like it with the content of your post above...
Railcorp already has standard scripts for announcements. Whether guards choose to recite it verbatim is up to the guard. If someone complains for the non adherence to the script, the guard will have to explain his/her actions to a manager. If passengers are adequately informed and appreciate a bit of human feel to the announcements, then no harm done. That said I'm almost certain railcorp does NOT condone making announcements that diverge from the standard scripts, except in emergencies.
Perhaps take a deep breath and think about the many, many, many things in this world and possibly in your life that are more important than the guards announcements on a cityrail train... Fully automated DVAs will be in place eventually. Until then, the citizens of Sydney (and visitorswill somehow survive with less than perfect announcements....

Bottom line as I see it, is:  Manual announcements at present are less than  100% ideal, but railcorp is working on that and has procedures and programs in place to improve this, however as is the case when dealing with people, these improvements cannot happen overnight, and in some cases require overcoming years of habit.  Eventually the frequency of the poor manual announcements will decline until they are eliminated with new Waratahs and OSCARs.

- Black1050

I am certainly not an expert and I was not certain whether or not Railcorp had standard scripts for announcements prior to your post. I believe some organisations enforce staff to follow strictly to scripts to create uniformity and reduce chances of negative outcomes such as errors etc. As they say, it is human to make mistakes. Perhaps some guards (very few) are too human in announcements- lazy or very enthusiastic. I don't mind the latter.

 
jrobbo Assistant Commissioner

The on-board announcements aren't that bad. What is appalling is the quality of on-station announcements. I long for a return to the days when the station announcements were mostly automated.

The announcers at Central 16/17 and Town Hall use the PA to rant at passengers far too much. I'm getting really tired of the "customers are reminded to spread evenly along the length of the platform and utilise all available doors" announcement that is played like a broken record for every train that pulls in on Central 16/17. Do the announcers not realise that it isn't passengers getting on that is the problem, it's passengers getting off that hold up the train? It's a bit hard to "move evenly" along the platform when you're stuck in the middle of a stream of people trying to exit the train.

 
Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.

The on-board announcements aren't that bad. What is appalling is the quality of on-station announcements. I long for a return to the days when the station announcements were mostly automated.

- jrobbo



They're variable. I had a really good one last night between Bondi Jn and Hurstville.


The announcers at Central 16/17 and Town Hall use the PA to rant at passengers far too much. I'm getting really tired of the "customers are reminded to spread evenly along the length of the platform and utilise all available doors" announcement that is played like a broken record for every train that pulls in on Central 16/17. Do the announcers not realise that it isn't passengers getting on that is the problem, it's passengers getting off that hold up the train? It's a bit hard to "move evenly" along the platform when you're stuck in the middle of a stream of people trying to exit the train.
- jrobbo



The one on 18/19 is better. They override the usual one, and Central has a series of recorded announcements using a male voice only heard at Central.

Also, the spread down the platform problem is worse at Town Hall than at Central. I think what Central really needs is clear demarcations as to where to stand and wait for the train so when it arrives the passengers coming off can spew out.

 
jmw2508 Train Controller

Location: Stanwell Park

The 'doors closing' sounds made on the Oscars makes my skin crawl, so loud and irritating, then they slam with that might thud, I wonder how many people have injured limbs attempted to quickly get onto a train about to depart. 

I prefer silence on the trains, limit the use of overhead announcements for emergencies, and display the information on the in-car boards.

 

 
Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.

The 'doors closing' sounds made on the Oscars makes my skin crawl, so loud and irritating, then they slam with that might thud, I wonder how many people have injured limbs attempted to quickly get onto a train about to depart. 

I prefer silence on the trains, limit the use of overhead announcements for emergencies, and display the information on the in-car boards.

 

- jmw2508



They're loud for a reason. Rolling Eyes

 
bowralcommuter Chief Commissioner

Location: Asleep on an L90

I'm happy with the on-board announcements. If there is an issue that can be improved, its the lack of announcements when a train is late. I've seen it happen a few times now at Campbelltown in AM peak when a train is not on the platform when its due and there are no announcements as to why its late or when the train will arrive. No doubt Cityrail or soon-to-be Sydney trains will be aware of this but its an area that has room for improvement.

 
GenY1994 Beginner

i think there should be a system where if a train is late it automotically tells you where it is and when it will arrive so passengers dont get angry.

 
Blackadder Chief Commissioner

Location: Not the ECRL

i think there should be a system where if a train is late it automotically tells you where it is and when it will arrive so passengers dont get angry.

- GenY1994

Station staff have access to that, what they choose to do with it is another matter.

Also Passenger Info can make liong line announcments on extended delays to unattended stations.

 
Blackadder Chief Commissioner

Location: Not the ECRL

The on-board announcements aren't that bad. What is appalling is the quality of on-station announcements. I long for a return to the days when the station announcements were mostly automated.

The announcers at Central 16/17 and Town Hall use the PA to rant at passengers far too much. I'm getting really tired of the "customers are reminded to spread evenly along the length of the platform and utilise all available doors" announcement that is played like a broken record for every train that pulls in on Central 16/17. Do the announcers not realise that it isn't passengers getting on that is the problem, it's passengers getting off that hold up the train? It's a bit hard to "move evenly" along the platform when you're stuck in the middle of a stream of people trying to exit the train.

- jrobbo

Is it a hard concept for passengers to spread out before the train arrives?  Neutral

It is a fine line between not enough and to many announcments, especially at the larger stations to try and avoid overlapping announcments.

 
jmw2508 Train Controller

Location: Stanwell Park


Why? So people know the doors are closing? 

I have a very limited sympathy for people who get things stuck in train doors, i.e. limbs, backpacks, shoes or hair - I've seen it. 

The sound the G sets used to make (it may have changed since, we don't get them down here anymore) when doors were closing was far more civilised than the sounds the Oscars make. 


Remember the good old days when you even had to open the doors yourself, and didn't have a sound to alert us of their closing? How did we manage... 

 
mtrain Train Controller

I prefer silence on the trains, limit the use of overhead announcements for emergencies, and display the information on the in-car boards. 

- jmw2508



I wonder if a visually-impaired person would agree with you.

 
jmw2508 Train Controller

Location: Stanwell Park

What do the visually impaired do in places where trains are silent? 

I understand the need to accommodate the basic needs of the public, but the sounds the Oscars make when the doors are closing is really just playing down to the lowest common denominator.  

 
mtrain Train Controller

What do the visually impaired do in places where trains are silent? 

- jmw2508



Many rely on fellow passengers (if possible), seek assistance from staff (where present), count stops (which is unreliable of course).  

Providing a clear, reliable audio system takes much of the guesswork out of travelling, and much of the angst too.


 
bowralcommuter Chief Commissioner

Location: Asleep on an L90

What do the visually impaired do in places where trains are silent? 

I understand the need to accommodate the basic needs of the public, but the sounds the Oscars make when the doors are closing is really just playing down to the lowest common denominator.  

- jmw2508



It doesn't matter what sound or warning you give, people will still risk a limb so they can get to their destination 10 minutes earlier  Rolling Eyes

Ok I have been guilty of this once myself, I jumped on once after the whistle at Central but if I missed that train, it was another 2 hours until the next connecting train for Bowral.

 
boxythingy Chief Commissioner

Location: Banned

You must remember that public transport IS public- you have to accommodate for everyone, be courteous towards each other etc. The only problem I have with doors are that they open too slowly: OSCARS, Waratahs and some of the malfunctioning/ageing ones on the L, R, S K and C sets. Millennium train doors are the best.



http://www.youtube.com/watch?v=rgdC0enQtTc

I wonder if they have solved the door slamming problem on the newer OSCARs?

The Hunter railcars must have the most pleasant sounding beeps



http://www.youtube.com/watch?v=98Vh5wrn4OU&feature=player_detailpage#t=10s

 
bowralcommuter Chief Commissioner

Location: Asleep on an L90

You must remember that public transport IS public- you have to accommodate for everyone, be courteous towards each other etc. The only problem I have with doors are that they open too slowly: OSCARS, Waratahs and some of the malfunctioning/ageing ones on the L, R, S K and C sets. Millennium train doors are the best.



http://www.youtube.com/watch?v=rgdC0enQtTc

I wonder if they have solved the door slamming problem on the newer OSCARs?

The Hunter railcars must have the most pleasant sounding beeps



http://www.youtube.com/watch?v=98Vh5wrn4OU&feature=player_detailpage#t=10s/quote

 There is no problem with it, endeavours have slamming doors too, people won't jump on the last second if they know they'll lose their hand! Laughing

- boxythingy

 
NoDont Station Master



http://www.youtube.com/watch?v=rgdC0enQtTc wonder if they have solved the door slamming problem on the newer OSCARs?

- boxythingy



 There is no problem with it, endeavours have slamming doors too, people won't jump on the last second if they know they'll lose their hand! Laughing

- bowralcommuter



There's a trick to really slamming Tangara doors hard.

 
Watson374 Chief Commissioner

Location: Fully reclined at the pointy end.



http://www.youtube.com/watch?v=rgdC0enQtTc wonder if they have solved the door slamming problem on the newer OSCARs?

- boxythingy



 There is no problem with it, endeavours have slamming doors too, people won't jump on the last second if they know they'll lose their hand! Laughing

- bowralcommuter



There's a trick to really slamming Tangara doors hard.

- NoDont



Is there? That's nice.

 
UncleMurphy Train Controller

Location: Canley Vale



http://www.youtube.com/watch?v=rgdC0enQtTc wonder if they have solved the door slamming problem on the newer OSCARs?

- boxythingy



 There is no problem with it, endeavours have slamming doors too, people won't jump on the last second if they know they'll lose their hand! Laughing

- bowralcommuter



There's a trick to really slamming Tangara doors hard.

- NoDont



Is there? That's nice.

- Watson374



I think thats the rapid door close function, press the door close button 3 times in a row and wam! Laughing

 

You must be logged in to reply

  Search thread   Image gallery
« 1 2 of 3 3 »
 
Display from:   
 

Don't forget to LIKE us on Facebook at: Railpage Facebook Feed