Clifton Hill Chaos

 
  ogigacz Junior Train Controller

Location: Melbourne, Australia
Many people are reporting that Clifton Hill station is in chaos, as all Hurstbridge line trains are terminating there. Does anyone have any more info?

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  GvhftrKijl Locomotive Driver

Location: ERD
According to The Age, person struck by train between Clifton Hill and Heidelberg.

http://www.theage.com.au/victoria/train-chaos-on-hurstbridge-line-20121122-29sok.html

I think I saw somewhere on Metro's Twitter that it was at Eaglemont.


Edit:

Eaglemont tweeted by another user in response to Metro's official tweet.

Might I suggest to the mods that this be absorbed into the disruption sticky thread? 
  LamontCranston Chief Commissioner

I was there on the first train to be halted and it was chaos.
1) waiting for 5 minutes as announcements sputter through broken PA, cant hear anything it just sounds like a chicken
2) finally driver tells us no trains going through, wait for buses
3) no staff around, no idea for buses eta
4) people en mass crossing a busy road to get to the regular suburban bus routes
5) buses must have taken 30+ or minutes to arrive, I waited around a while, went and had a drink at the Royal Hotel, came back waited a while longer, still no buses
6) no staff anywhere
7) when the buses finally began arriving, there were two
8) keep in mind while this is all going on more trains are arriving dumping more people at Clifton Hill
  drwaddles In need of a breath mint

Location: Newcastle
Damn suicider should have at least had the decency to organise replacement buses before jumping in front of the train.
  LamontCranston Chief Commissioner

The rail operator ought to be organized enough to be able to handle this.
  Sir Thomas Bent Minister for Railways

Location: Banned

Let's clear up some misconceptions and kill the derp and whinge before it spreads.

I was there on the first train to be halted and it was chaos.
1) waiting for 5 minutes as announcements sputter through broken PA, cant hear anything it just sounds like a chicken
2) finally driver tells us no trains going through, wait for buses
3) no staff around, no idea for buses eta
4) people en mass crossing a busy road to get to the regular suburban bus routes
5) buses must have taken 30+ or minutes to arrive, I waited around a while, went and had a drink at the Royal Hotel, came back waited a while longer, still no buses
6) no staff anywhere
7) when the buses finally began arriving, there were two
8) keep in mind while this is all going on more trains are arriving dumping more people at Clifton Hill
"LamontCranston"
What really happens during a fatality on peak hour, having been in the thick of several in a past role:

Clifton Hill has, from memory, two staff on (one stationmaster, one station officer).  Both will be running around trying to order buses, making remote announcements down the line and advising other management, staff and various other stakeholders.  Their 'phones will be ringing off the hook.  So they won't be able to attend to the throng of people.  That'll be the AO's job: and it depends where they are.  They have to come on site.

Dysons Bus Lines covers that part of town.  If there are spare buses available off say Routes 504, 546, 567, and 508 (the four closest routes to Clifton Hill, they'll go there.  If they're spare.  Which you cannot bet on.

If not, they have to come from near on Mill Park.  Not a close drive from Clifton Hill. This will take time, and unfortunately, station staff and AO's do not have magic powers to predict what traffic will be like.  And it also depends which bus drivers are in the depot.  Two is better than none.

Metrol's area, line and senior controllers will be running the show from the Clifton Hill end: the line controller will also have everything else to deal with, such as where trains are and they should be, where drivers are and where they should be and many other factors.

Also, the people in the section will need to be dealt with: there'll be a trainload of people for whom are still on the train, plus a traumatised driver, who will be taken to counselling or wherever he or she needs to go.  Police, ambulances, possibly the Coroner and Metro staff will be on the scene.

Most likely other support staff, who most likely won't be at Clifton Hill (or Heidelberg) at the time will come and help out. As they cannot just be beamed Star Trek style to Clifton Hill (it's broken after they tried to use it on a bus once), this also takes time. Police may be called to block off a section of Hoddle St: again it depends on their availability.  Hopefully messages are displayed at Flinders St and loop stations.


This all takes time. Be patient. Be mature.

Yes, things are chaotic, but snide, snivelly little douchebaggery comments like we see quoted shows that people need to grow the f**k up.

Same thing happens whenever there's a fatal accident on a freeway that delays people.  Screw anyone else, and don't worry about the fact that there's a grieving family and friends, a person who may be sent on the fast track to Post-Traumatic-Stress-Disorderville, but I WANNA GET HOME AND WATCH THE X FACTOR!!11.
  LamontCranston Chief Commissioner

It is unfortunate and heartbreaking that this happens but it is going to and they need to be better organized.
I'm not be snide, I'm not being douchy. That is how it was. A great big mob of people dumped at Clifton Hill with no clue at all.
Something I forgot was that there were no buses initially to the stations past Clifton Hill, leaving people stranded as the first of the full buses simply had to keep going.
People were being dumb - the lemmings crossing the busy road, people were being self-centered - whining to one another and complaining to the one staff member on the other platform. I sat and quietly waited. I've experienced disruptions that have been quickly handled and that others have been been poorly handled, for whatever reason this one  falls into the latter category but that shouldn't happen.
From what I overheard from the driver talking to other people, the weak link in the chain might have been that drivers were clocking off when the call came in - leaving them with a derth of drivers except for those willing to do the overtime like him. If thats it well they ought to have more reserve drivers rostered?
Another thing would be the drive took a long time as the route was smack bang along with 86 tram on High St - two narrow lanes, cars parked on the curb, forcing everyone onto the tram tracks. Someone should have looked closer at the map, also reiterates the need for those tram routes to be made clearways.
  kapow Junior Train Controller

Location: Melmac
Damn suicider should have at least had the decency to organise replacement buses before jumping in front of the train.
"drwaddles"


If this was a attempt at humour then massive fail, if it wasn't then WOW what a fool. Either way it was poor
  shrekman Junior Train Controller

Location: E.R.D.
Well put  STB. The amount of people that have to mobilze on a moments notice when something like this happens is incredible. It all takes time!!!! As I changed ends one morning at Coburg after an "incident", I had the great pleasure of pointing out to a disgruntled passenger that I had no idea how he was going to continue to work at 5am, but at least he would still be able to. Unlike the poor soul who was causing the closure.  If displaced passengers took a breath and were patient while the alternatives were put into place, both them and the staff doing the best than can, could continue their day.  Problem is we live in the "I WANT IT NOW" society that is 2012.
  Sir Thomas Bent Minister for Railways

Location: Banned
It is unfortunate and heartbreaking that this happens but it is going to and they need to be better organized.
"LamontCranston"
Go on. Please, I love seeing armchair experts tell people how to do their job. Do I tell you how to mop a booth at the adult bookshop? No.

I'm not be snide, I'm not being douchy.
"LamontCranston"
Au contraire.  You have been a snide little tosser providing vague criticism, but when put into explaining, can't do much apart from "maybe get buses quicker...?"

That is how it was. A great big mob of people dumped at Clifton Hill with no clue at all.
"LamontCranston"
Where do you propose they go? Did you read anything I posted, or does that interfere with your theories spun out of nowhere?

From what I overheard from the driver talking to other people, the weak link in the chain might have been that drivers were clocking off when the call came in - leaving them with a dearth of drivers except for those willing to do the overtime like him. If that's it well they ought to have more reserve drivers rostered?
"LamontCranston"
Problem is that they're called unplanned disruptions for a reason.  They are not planned, and months can go by between times when buses are called out on emergencies from a particular depot.  How many bus drivers do you keep hanging around for a once-in-a-few-months situation?

Another thing would be the drive took a long time as the route was smack bang along with 86 tram on High St - two narrow lanes, cars parked on the curb, forcing everyone onto the tram tracks. Someone should have looked closer at the map, also reiterates the need for those tram routes to be made clearways.
"LamontCranston"
How else do you get from Clifton Hill to Westgarth? The replacement buses turn right at Westgarth St, along with the 246/250/251 bus; and High St from Clifton Hill to Westgarth St is dual lanes with permanent No Standing zones and service lanes on either side. And at that time of day, High St from Westgarth St right up to Dundas St is a clearway from 16:30 to 18:30.


  Gman_86 Chief Commissioner

Location: Melton, where the sparks dare not roam!
What do you expect? A fleet of busses and the required drivers parked at every station for every peak hour, just in case there is an incident? Or maybe just fit the trains with cow catchers so when somebody gets hit, they can just get carried on to the end of the line. Face it, when there is a fatality, whether it's on the railways, or on the freeways there is going to be some serious delays, and yes even a bit of chaos.
  Sir Thomas Bent Minister for Railways

Location: Banned
And one small thing that Connex started and Metro run with: if there might be a chance that there could be bus replacements, buses will be on standby.  But they can't be there 24/7.  It's a stupid notion.
  LamontCranston Chief Commissioner

It is unfortunate and heartbreaking that this happens but it is going to and they need to be better organized.
"LamontCranston"
Go on. Please, I love seeing armchair experts tell people how to do their job. Do I tell you how to mop a booth at the adult bookshop? No.
"Sir Thomas Bent"

No you just tell people who have been working on their feet all day in a hectic work place where slacking off effects everyone that they shouldn't expect a similar sort of professionalism and to wait for hours to get home after said long work day.
On the buses, if this were the eastern suburbs I could have gotten regular routes home rather than waiting so long, and maybe having all those routes and the many buses out there is why its been quicker to manage things. In the north there seem to be very few routes, no alternative for me as in the east, so correspondingly fewer buses to get organized.
  Sir Thomas Bent Minister for Railways

Location: Banned
It is unfortunate and heartbreaking that this happens but it is going to and they need to be better organized.
"LamontCranston"
Go on. Please, I love seeing armchair experts tell people how to do their job. Do I tell you how to mop a booth at the adult bookshop? No.
"Sir Thomas Bent"

No you just tell people who have been working on their feet all day in a hectic work place where slacking off effects everyone that they shouldn't expect a similar sort of professionalism and to wait for hours to get home after said long work day.
"LamontCranston"
Oh, please.  I didn't think adult bookstores got much use these days, what with the Internet and all.

I have explained what a lot of the mitigating factors are, and your implication that during an incident - actually, let's be honest here, a tragedy - that Metro staff are slacking off is not only a load of cobblers, but an insult.  It shows that you don't have a clue.

You got owned, your idea got shot down for the stupidity that it is.  
  LamontCranston Chief Commissioner

No this is akin to getting barked at by the neighbourhood maddog that goes off at everyone that walks past cause its owner never takes it for a walk and maybe abuses it.
  Sir Thomas Bent Minister for Railways

Location: Banned
Oooh.  Someone wants to play.

No this is akin to getting barked at by the neighbourhood maddog that goes off at everyone that walks past cause its owner never takes it for a walk and maybe abuses it.
"LamontCranston"
Still waiting for actual content and an answer to the earlier questions.  All I hear is the sound of someone who got pantsed and is trying to be all tough. 



 
  Sir Thomas Bent Minister for Railways

Location: Banned
Nice stealth-edit, by the way.

And there's route bus alternatives from Clifton Hill to Heidelberg.  
  JGS Well. We'll see about THAT!

Location: Junee NSW
Nope. Not tonight. Mod lockie time.

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