The chief executive of V/Line has acknowledged train services are not at the level passengers deserve, but revealed changes are being made to help in the short term.
Many delays on the North East line started when trains were leaving Southern Cross station in Melbourne, due to yards being congested or radio faults.
One of the short-term solutions for the North East was to fix these problems at the start of the journey.
V/Line has also been rotating its fleet of N-class trains between the North East and other Victorian lines, giving them a service and changing the bogies to suit the different track before they start taking passengers.
According to V/Line this improved reliability but the Border Rail Action Group has called the trains a "flood of 40-year old discarded stock".
BRAG maintains new VLocity trains should run on the North East line now, not wait until after the $235 million track upgrade.
As @woodford (I think) mentioned the Ns are now being rotated. Also some possible set changes - I noticed 5+power van on the down midday service today, which I haven't seen since the ~2016 introduction of the fourth power van.
As to why the Ns are being rotated that fact has been lost somewhere in the journalistic process - whether it was a journalist who didn't grasp the quote or it was over simplified - who knows.