Production of next-generation Acela Express fleet underway
Stadler unveils TEX Rail Flirt DMU
Siemens invests in remote monitoring specialist Wi-Tronix
DB consortium selected for California high speed rail
Judge puts the skids on state’s proposed rail trail
Amtrak's CEO shares his vision for rail's future
Flight Rail: a new type of train?
America’s short lines play the long game
New York rail operator bolsters security after London bombing
Ludwig joined RBMN in October 2011 as a Customer Service Manager. She came to the railroad with a background in customer service and accounting for an e-commerce company and the Fleetwood, Pa., Public Library. She was promoted to Director of Customer Service in 2013 and served as the primary account representative for Plastics and Chemicals. In June 2016, Ludwig was promoted to AVP of Customer Service, in charge of the General Merchandise Customer Service Managers for all of the Forest Products and General Merchandise accounts.
“Susan has done an excellent job working with our customers since joining the railroad,” Michel said. “Taking care of the customer at Reading & Northern is Job 1 and we are fortunate to have Susan running our Customer Service Department. Reading & Northern is committed to excellent service, evident by our 99% on-time rate for our scheduled railroad, and going the extra mile, literally, for our customers.”
Ludwig lives in Fleetwood with husband David and son Tyler.
The post Ludwig heads Customer Service at RBMN appeared first on Railway Age.
This article first appeared on www.railwayage.com
About this website
Railpage version 3.10.0.0037
All logos and trademarks in this site are property of their respective owner. The comments are property of their posters, all the rest is © 2003-2019 Interactive Omnimedia Pty Ltd.
You can syndicate our news using one of the RSS feeds.