Overwhelmed staff snapping at distressed flyers, baggage going astray for days with no word on its whereabouts, flights delayed and trips rerouted through cities across the other side of the country or just plain cancelled.

It’s not even the school holidays yet and commuters have taken the national carrier to task. Their message: Qantas is quickly becoming a failed airline and CEO Alan Joyce must resign.

Yesterday Crikey made a deal with Joyce. Given that the CEO keeps blaming crappy travel experiences on passengers or the airport staff (anything but his own corporate governance), these holidays we passengers will get “match fit” and ready to fly like pros. All Qantas has to do is what it says on the packet: get us (and our luggage) from point A to point B within, say, an hour or two of the prearranged time. 

If not, we’re going to do what Qantas customer service staff used to do before their jobs were axed in the pandemic, and document everything that goes wrong on the ground and in the air to demonstrate to Joyce just how bad his problem is. 

If you’re flying with Qantas over the winter break, fill us in on your stories at boss@crikey.com.au