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I offer this report from the CBC:
“VIA Rail Canada’s Canadian is notorious for delays. But a trip this week from Toronto to Vancouver is proving to be spectacularly late, even by VIA standards. As of Thursday (May 24) afternoon, the westbound Canadian was some 45 hours behind schedule, after leaving Toronto 26 hours late. While VIA has apologized to the passengers, it also said it will not be offering any compensation for those whose plans are disrupted by the schedule. Out-of-town passengers were provided hotel rooms and meals for the day-long delay in departure.
“‘We understand the impact this major delay has on our customers and we apologize for the inconvenience they cause,’ said spokesperson Mylène Bélanger. ‘These delays are beyond our control.’
“The delays occur because, unlike Amtrak, VIA has no statutory right of preference over freight trains, meaning it can and often is delayed when CN freight trains are given priority. (Emphasis mine.) It is not a new problem; News Wire reported last year on a Canadian that arrived more than 24 hours late.”
Translation: It’s CN’s fault. Blame the host railroad. In this case, it appears that CN is at fault, completely.
So I asked CN to explain. I asked if the railroad could offer a statement on the Canadian “getting repeatedly slammed,” as I put, rather directly.
CN’s response: “VIA is a valued customer, and CN works closely with VIA to provide quality service. Our teams work diligently to balance the operating realities of running freight, commuter and intercity passenger service on the same rail network. CN is making record investments to more efficiently handle increased traffic across CN’s network. While freight traffic, which supports hundreds of thousands of jobs, is up, we prioritize VIA trains where possible.”
This is not what I consider a viable answer. For example, “where possible.” What does that mean? It could mean almost never. So I responded:
“That’s not really an answer. It doesn’t say much. True, I asked you for a statement, and that’s what you provided. But it tells me almost nothing. It’s just the usual euphemistic corporate-speak. I’ll restate: The Canadian is chronically late. A recent report says one train was 45 hours behind schedule. VIA blames CN (‘These delays are beyond our control.’) Why is this happening and what specifically is CN doing (operationally, dispatching, etc.) to correct the problem? I’d appreciate a more detailed response.”
So far, no response from CN.
However, railroad economist and Railway Age Contributing Editor Jim Blaze, who has ridden the Canadian numerous times and has witnessed first-hand what transpires out in the field, offers the following:
“This is an incredibly complex operating problem. CN responded with a generalized public relations response that recognizes the freight railroad doesn’t yet have a practical ‘fix’ in place.
“Until the additional track passing loops and sections of double track have been built, CN dispatchers have to work around the train delays to both sectors.
“CN and VIA should have last year sat down and figured out a compromise to protect Canadian customers as a matter of simple organizational pride. They could still do that. How?
“Make a few scheduled daylight stops for the Canadian. Allow passengers time to stroll around the local towns and catch a pub or a local sight. Lengthen the four-night/three-day schedule by about an eight-hour window. That change would allow CN dispatchers to catch a break in the schedules—and for a few of the nominal expected delays to be smoothed out.
“Give a pay incentive to CN dispatchers as recognition of their reducing Canadian delays by some percentage over each dispatcher’s territory. VIA and CN should jointly agree to fund the incentive bonus. Make the bonus a reasonable ‘pool’ of money that would be distributed quarterly.
“CN senior management would have to personally commit to making the improved dispatching and bonus work. They don’t have to agree to eliminating train delays. Instead, figure out a way to reward performance to no more than a typical one- to three-hour delay—with VIA lengthening the schedule into the late spring of 2019 by about four hours.
“Each operating company agrees to some improvement match—at least until CN can complete its current siding and related capex program.
“For through passengers, the Canadian is basically a great cruise train experience, cheaper than the rival excursion train that operates on Canadian Pacific with overnight stops.
“For local/regional travelers, the Canadian is kind of a semi-reliable unscheduled short trip option. It is relatively expensive if passengers always need to have an insurance policy to cover the unreliable arrival times.
“Recently, with the two-day arrival delay, service has become an out-of-control bad joke that reflects poorly on both companies. Both have a soiled image. VIA’s and CN’s leaders need to step up and earn their executive salaries by teaming for a respectable joint fix to the reliability problem. At least find a workable short-term fix.
“Assigning blame is tiresome. Why not seek solutions that are practical, even if they’re not perfect? Are CN and VIA so inclined?”
The post What’s holding up VIA’s Canadian? appeared first on Railway Age.
This article first appeared on www.railwayage.com
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