tomohawk Chief Commissioner

Location: Getting The Met to get around
I have noticed heaps of FPDs on B2 trams (rte 86) stuck on various times and not responding to cards. Clearly the new software update is a step backward.

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  falconea Station Master

I keep my Myki in my purse. When I take my purse out to present it to a reader, there is between the Myki and the reader:

1 layer cordura fabric
2 layers "ultrasuede" fabric
Several banknotes
5 credit cards and similar, with magnetic stripes and chips
1 Swisscard pocket knife (which I thought would be a problem but it isn't!)
1 credit card size fresnel lens magnifying glass in a plastic sleeve

I never have issues with this working.

At the Frankenbarriers I leave the purse in my pocket and lean the other side of the purse against the reader.

Between the card and the reader:

2 layers of fabric
1 layer clear plastic
2 membership cards, without magnetic stripes
2 laminated cards.

I find I have to put my hand in my pocket to press the purse, in pocket, fully against the reader; as long as I do that it works fine.

I'm actually going to miss the Frankenbarriers when they're gone - I like it that I don't have to remove my purse from my pocket!

I use trains daily and trams several times a week - never have issues with reading the Myki.

Audrey
  dv987654 Locomotive Driver

Location: Melbourne
In the past 2 days I have travelled on 5 trams and only one reader was frozen!  Very Happy
  SueB Locomotive Fireman

Location: Mt Evelyn
Still hit or miss on my bus - I hold the Myki there for quite a while not moving it.  Working well for my train.  Every barrier I have used opens.   Razz
  AzN_dj Chief Commissioner

Location: Along route 69
Why do some readers on trams and buses just "refuse" to respond whereas some others read OK? The number "refusing" seems to be increasing in my experience.
"Horace"


On Tuesday e3vening I boarded a tram and two MYKI CVMs in a row were not responding.  On the next tram, the same thing happened.  NO problems on the way home.

On Wednesday during the day I had no problems with CVMs on trams, but on Wednesday evening, on one tram, three CVMs in a row weren't responding. and the 4th had a red light on indicating out of service.

Those CVMs that were not responding were indicating that everything was OK, except that no matter how long you held the card there, nothing happened.  No wallets were involved and I held the card there up to 5 seconds.
"liron"

Do you mean FPDs? The CVM is a big blue and silver machine, with a large touch screen to (at this stage) top up your myki.
The FPDs are the yellow/green myki validators.
  timothy Station Master

Location: Melbourne
It seems lately that a lot of the touch-on machines, especially on buses, are having issues - it's almost 50/50 in the last week or so whether the console in front of the driver works or not. Makes it a little bit awkward when about 36742 people are lined up behind you!

I've noticed the same at quite a few train stations but not to the same extent as on buses.
  liron Junior Train Controller


Do you mean FPDs? The CVM is a big blue and silver machine, with a large touch screen to (at this stage) top up your myki.
The FPDs are the yellow/green myki validators.
"AzN_dj"

Yes, you're right.  I have edited the original article.
  Brendan03 Chief Commissioner

Location: Sydney
I had an interesting one on my bus tonight, The front reader was that fast that it had registered at the same speed the demonstration software in the discovery centre was showing years ago.

I hadn't even finished placing it on the reader (and I usually thrust my cards at the reader and hold them flat against the reading plate) and it had already touched me on.

Touching off was a different story at the back of the bus, It took about 3 seconds.
  Michaelje Chief Commissioner

No, it's not that. The card is in my wallet and I use the same technique each time - simply plant the wallet on the reader. The fault is with the readers.
"Horace"


User error.

You are not meant to be using it through a wallet.

It MAY work, but its not designed to and thats not how you've been told to use it
  SueB Locomotive Fireman

Location: Mt Evelyn
I've been a checking my Myki transactions on the Myki website and 17 September seems to have been missed even though I did use it that day and went to work.

Does anyone know how the information is loaded onto the Myki website?  Is it manually put on?  Not sure why 17 September is missing but the dates before and after are on there. Question
  Tremere Train Controller

I've been a checking my Myki transactions on the Myki website and 17 September seems to have been missed even though I did use it that day and went to work.
"SueB"

I'm missing 17th of September too.. Yet it correctly states the time when I last touched off being that afternoon.
  liron Junior Train Controller

I've been a checking my Myki transactions on the Myki website and 17 September seems to have been missed even though I did use it that day and went to work.
"SueB"

I'm missing 17th of September too.. Yet it correctly states the time when I last touched off being that afternoon.
"Tremere"

Me too.
  liron Junior Train Controller

On Friday when using MYKI I was given a free trip.  I was charged for the next trip though so still ended up paying the same amount.

Here are the transactions:

24/09/2010 12:06:33 Touch off Train 1/2 Middle Brighton Station - $2.94 $30.58
24/09/2010 11:43:27 Touch on Train 1 Elsternwick Station - - -
24/09/2010 11:42:34 Touch off Tram 1/2 Tram - - -
24/09/2010 11:35:27 Touch on Tram 1/2 Tram - - -


As you can see, I made a tram trip on the 24th just before the train trip but I wasn't charged for the tram trip.
  Kerpal Deputy Commissioner

Bought a myki pass for the first time today.  Disappointed with the ticket machine UI - having to enter the number of days is very clunky.  It would be better to present the user with a calendar and allow the end date to be selected ...
  SiriusBlack Beginner

On Friday when using MYKI I was given a free trip. I was charged for the next trip though so still ended up paying the same amount.

Here are the transactions:

24/09/2010 12:06:33 Touch off Train 1/2 Middle Brighton Station - $2.94 $30.58
24/09/2010 11:43:27 Touch on Train 1 Elsternwick Station - - -
24/09/2010 11:42:34 Touch off Tram 1/2 Tram - - -
24/09/2010 11:35:27 Touch on Tram 1/2 Tram - - -


As you can see, I made a tram trip on the 24th just before the train trip but I wasn't charged for the tram trip.


Had you travelled before your tram trip? maybe you were travelling on a previous 2hr ticket and it expires around 12pm and created a new ticket?

Bought a myki pass for the first time today. Disappointed with the ticket machine UI - having to enter the number of days is very clunky. It would be better to present the user with a calendar and allow the end date to be selected ...


I don't know if that's a good idea... people buy myki passes in advance, and they don't activate until you touch on for the first time in the zone(s) that you've purchased it for. If you were to buy it according to a calendar and select the end date, it would have to activate straight away in order to conform to your time frame. That wouldn't suit a lot of people.
  liron Junior Train Controller

24/09/2010 12:06:33 Touch off Train 1/2 Middle Brighton Station - $2.94 $30.58
24/09/2010 11:43:27 Touch on Train 1 Elsternwick Station - - -
24/09/2010 11:42:34 Touch off Tram 1/2 Tram - - -
24/09/2010 11:35:27 Touch on Tram 1/2 Tram - - -

...
"liron"

Had you travelled before your tram trip? maybe you were travelling on a previous 2hr ticket and it expires around 12pm and created a new ticket?
"SiriusBlack"

No.  This was my first trip of the day and the previous trip before that was on the 22/09.
  richardlu_yy Chief Train Controller

Location: Singapore
I have used solely Myki since 2 weeks ago after exhausting all my remaining Metcards. At train stations it has been all smooth sailing so far, buses a few occassional slow readers and on trams there is a 1/3 chance of coming across a reader that is non-responsive.

So far I have been overcharged twice, once $0.92 on a Sunday and another time a whooping $4.02 (2 extra Zone 2 fares deducted in addition to the 2 Zone 1 fares I used). Both instances involved tram travel. I have also been undercharged once, I believe due to a Route 1 tram being set permanently in Zone 1+2.

I have noticed that on a number of trams, mostly on routes that involve Zone 1+2 such as 109, but also on some other routes such as 1 and 6, the Myki console is set permanently at Stop 53 Plenty Road/Ethel Grove. Is that supposed to be standard protocol? Most other trams on purely Zone 1 routes have theirs set on Spencer Street. I always touch on and off trams and could that actually create problems for routes with mixed zones?

What I will say is that if you put in an online complaint, they are really quick at responding with proper action usually by the next working day and the reimbursement will come a couple of days after that, you just have to touch on again to get the refund.

Also could anyone clarify how a credit of $1.10 could have come about? I am quite sure it is not due to a overcharge reimbursement.
  -tim Station Staff

I'm now carrying two mykis and it seems that they have nasty near field interference.   It appears that if there is another myki within about a 1/2 meter, the reads don't work so well on the tram readers.  I also think they have turned off the crypto at the loop stations since its just too fast.
  thekingoffoxes Chief Train Controller

I'm now carrying two mykis and it seems that they have nasty near field interference.   It appears that if there is another myki within about a 1/2 meter, the reads don't work so well on the tram readers.  I also think they have turned off the crypto at the loop stations since its just too fast.
"-tim"


I have 2 myki's, each in separate sides of my wallet. they both work fine. I should think that the crypto is part of the card standard thus if the machine had the crypto disabled - it wouldn't be able to decode the data on the card.
Maybe they found out how to program properly?
  -tim Station Staff

I should think that the crypto is part of the card standard thus if the machine had the crypto disabled - it wouldn't be able to decode the data on the card.
Maybe they found out how to program properly?
"thekingoffoxes"

I can read the card serial number with an off the shelf RFID reader.
  thekingoffoxes Chief Train Controller

I can read the card serial number with an off the shelf RFID reader.
"-tim"


But can you rewrite it? a touch on or off requires writing to the card.
  Tremere Train Controller

I can read the card serial number with an off the shelf RFID reader.
"-tim"


But can you rewrite it? a touch on or off requires writing to the card.
"thekingoffoxes"


Not without the encryption keys.
  dbowen Assistant Commissioner

Location: Melbourne
http://www.metlinkmelbourne.com.au/news/news-promotions/fare-compliance-the-same-for-myki-and-metcard


Fare compliance the same for myki and Metcard
Date Published: Wednesday 6 October 2010

Passengers using myki are reminded they need to touch on and off and have a positive balance on their cards with Authorised Officers stepping up enforcement from Monday 11 October.

Metlink chief executive Dale Larkin said the travelling public have had time to become familiar with the new ticketing system and passengers’ obligations to travel with a valid myki or Metcard would be enforced.

“Metlink has an important role to coordinate fare compliance across the public transport network,” Mr Larkin said.

“myki has been operating on trains for ten months, and has been on trams and buses since 25 July.

“Since the gradual introduction of myki across the metropolitan public transport network, Authorised Officers have helped passengers understand and become familiar with the system.

“myki mates have been out and about on the network since myki started on metropolitan trains, providing information and helping passengers use the system.

“Following consultation with the Director of Public Transport, transport operators will now instruct Authorised Officers to report passengers who travel without a valid myki from next week.

“Passengers caught fare evading will be issued with an official warning or a transport infringement notice, depending on the circumstances.

“People reported for myki ticketing offences by Authorised Officers will still have the same rights to appeal to the Department of Transport to have the matter reviewed.”

For fares and ticketing information, see metropolitan fares and tickets.
  Horace Banned

Location: Banned
Has there been a recent software upgrade or other sort of tweaking? Suddenly today, the readers on tram and bus were reading almost instantaneously. Maybe, I was just lucky and it's fool's gold. We'll see tomorra!

I also noticed my(ki) mates were out in force.
  RATLSNAKE Chief Train Controller

From The Age:

http://www.theage.com.au/victoria/no-more-mr-nice-myki-warns-metlink-20101006-167g9.html

Pfft, "people have had enough time to learn the myki system".
More like "we think we've fixed most bugs, so now we can tell you all 'no excuse'".

I'd recommend anyone incorrectly fined courtesy of a faulty reader, or the system failing to transfer credit within the time it's supposed to, take a trip to 55 Collins St where KAMCO and the TTA are, and whip some smeg to feel better.  Don't go after the simple workers, but the tossers who made the call to choose people with NO experience in fare systems.

I wonder how far off us V/Line users are from being able to use myki.

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