Static Grass 2

 
  danpickard Junior Train Controller

Location: Geelong
I certainly got my product, and was thankful for that, and upon receiving it, was more than happy to promote the seller and the item.  After that however, there have been a flood of failed deliveries on orders (check the Aussie Scenics ebay feedback, with nothing but negative response from about a dozen or more different buyers).  I am aware of several of these buyers who are in the process of looking into lodging their PayPal disputes.  It was all good up until about 8th June, and then nothing but negative feedback and a silent seller.  The fact that the same product is now available through a different trader (Somerset Models) make the previous problems look even worse.  There have been a number of "caution" messages posted on the other forum regarding entering into sales with this product.

Dan Pickard

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  Teditor Deputy Commissioner

Location: Toowoomba
I certainly got my product, and was thankful for that, and upon receiving it, was more than happy to promote the seller and the item.  After that however, there have been a flood of failed deliveries on orders (check the Aussie Scenics ebay feedback, with nothing but negative response from about a dozen or more different buyers).  I am aware of several of these buyers who are in the process of looking into lodging their PayPal disputes.  It was all good up until about 8th June, and then nothing but negative feedback and a silent seller.  The fact that the same product is now available through a different trader (Somerset Models) make the previous problems look even worse.  There have been a number of "caution" messages posted on the other forum regarding entering into sales with this product.

Dan Pickard
danpickard
I purchased an applicator and static grass and had good service and communication, is it possible there is a health or personal problem affecting things? Hopefully someone can chime in with an answer that is not speculation.
  a6et Minister for Railways

It seems strange to me that the owner of Aussie Scenics has had this issue especially as it seems at a certain point of time,  as suggested by Ted & from Rod, could it be health or other issue?  As mentioned earlier I have had nothing but first class service from Aussie Scenics in the past, & last night I also decided to check out the old ebay store, as a result of the posts in this thread.

What I found was the site was no longer available as an Ebay store, & then from 7th June several complaints regarding non arrival of products & nil communication also a decision to start a dispute was found in the feedback section, interestingly they seemed to some repeated by a couple of clients.  It is also noticed that the items are now being sold through another ebay store, that being Somerset models who is a long standing ebay shop, as indicated by others here & Poath saying Somerset Models having received items from Aussie Scenics owner.  At least that is what I have noted.

Given my past dealings with the owner of Aussie Scenics, I found the owner Tom exceptional to deal with, he was very open to suggestions & I had no issues with him & found the products top of the range. I understand that he was primarily a single operator & as a result of his work the business has probably expanded quite a bit which may mean he has looked at changing from a home based shop front to using another store front, which may make things a lot easier for him & family.

Given that its now roughly 3 weeks since the problems on Ebay has arisen, & his products are being still sold & available, I doubt that the business is going to go away & be another shonky trader, & I certainly hope that is not going to be the case.  As said, roughly 3 weeks without response is not good but I know I am still waiting for products from other companies, both well known & perhaps not, ranging from 5 years to around 4 months, with nary a word from the latter one & constant changes from another, I guess we all get concerned when we seem to be losing money but for me the one thing that Ebay has going for it is the debt recovery mechanisms to ensure the customer is looked after.  My real hope however is that through this, we the modeller will not lose, at least from my perspective anyway, a good Australian small business, who is trying to make a decent product & impact on the local market, we can ill afford to lose another one.
  WUISKE Assistant Commissioner

G'day All,
Ineresting reading some of the comments here. Now just to add confusion and insanity I'll weigh in with my 6 cents worth.
I have been using static grass for about 3 years and love it. I have used Woodland Scenics, Polak and Mininature grass fibres. I have sold all three brands as well. So far as the Woodlands fibres, they are great but the lengths are too short. The Polak fibres (as well as the Aussie Scenics brand as well from what I have seen) are great but seem to get a bit of condensation in them when they are packed. This sounds like knit picking but when you are doing a large area (over 100 square feet of the stuff laid thus far on my layout) having to "declump" the fibres is a pain in the proverbial. The Mininature brand fibres get my vote hands down. They are available in a greater selection of lengths as well (up to 10mm). I am using a home made applicator that was sourced for me by Andrew Matt on this forum, cheers mate it works a treat.

I have seen the 9V applicators and whilst they seem to work ok, the end result is not as good as from the 240V versions. I would also suggest when applying the grass fibres, paint glue onto an area of dirt and leave bare patches with no glue. Then when you have applied your grass, simple "mow" it with a vacuum cleaner and it will remove the glue from the areas without glue. The end result is a speckled and patchy grass area which looks far more realistic than just vast expanses of verdent grass lands (been there done that, read an article on how the Germans did it better).

I would suggest using multiple lengths and colours at once in the applicator as this breaks up the monotony of the grass colour. Also it gets rid of that freshly mown look. If you look at real grass you will see that it is never all one colour, far from it.

I wrote a chapter on how I applied the static grass on our website, link below,
http://wuiskemodels.com/layout/50.htm
My techinque has improved even more as I have read more and more articles on the subject and experimented more with it. The Europeans are doing amazing things with some of their scenary products these days.

In short,  think that static grass is a brilliant thing and brings everything to life. In any case that's my 6 cents worth, agree or disagree it has worked for me.

Cheers,
Adam
  anzac1959 Chief Commissioner

Thought id give my home made fly swatter come static grass machine ago and it doesn't seem to stand up the fibres very well .I changed the battery voltage from 2 D cell batteries to 1 9v battery . Any ideas as to what could be the problem.
TIA
  Laser Rail Bits Locomotive Driver

Location: Goulburn NSW
Thought id give my home made fly swatter come static grass machine ago and it doesn't seem to stand up the fibres very well .I changed the battery voltage from 2 D cell batteries to 1 9v battery . Any ideas as to what could be the problem.
TIA
anzac1959

You did put the glue down first???....( Could not help that one )...Very HappyVery HappyWink
  Laser Rail Bits Locomotive Driver

Location: Goulburn NSW
I have used the products from Aussie Scenics for some time now, & certainly have had absolutely no issues in contact from & to the business, on the score of how I have found him I have given a plug for the business to quite a few modellers, resulting in them buying the grass applicator & other items from them. As it is, I have not purchased anything from the store for some few months now so if there is anyone having problems it is news to me.

How long has the problem existed for buyers from Aussie Scenics & how many are affected by I say above very much news to me of any problems although looking at the link, which is what I had bookmarked for future use & reference, the site has certainly changed & the owner has expanded the business away from just the scenery area.  I doubt then that he would be still trading through Ebay if there were problems especially if Ebay were informed of unfilled orders.

Edit in.  I just checked the Ebay site for Aussie Scenics & the products are sold through another frontage, namely Somerset Models, I also checked the feedback score through my account & ebay site, & it still shows a 100% feedback rating, it also shows he has been a member of Ebay since July 2004 & the rating covers that whole period & as its near 9 years in business I think its fair to say that he has a respected record.  Maybe he is going through transition to the new store front or some other aspect that is causing some delays, I think the business does deserve a benefit of the doubt for the time being.
a6et
All,

As an update to the Aussie Scenics saga...I can offer the following.  I purchased a heap of Aussie Scenics items including a static applicator ( as a back-up addition to my Noch Unit ) earlier this week from Somerset Models via ebay... The items arrived around 72 hours from payment and all is good.  I know this experience does not help the people who have ordered and paid directly from Aussie Scenics but if they get a refund and still wish to purchase these items they are presently available from Somerset.  I thought about sending the principal of Somerset an email enquiring into the whole Aussie Scenics issue...but figured there was a good chance he would tell me to nick off and mind my own business...which I could probably understand...

Anyway just an update...

Regards,

Rod
  anzac1959 Chief Commissioner

All,

As an update to the Aussie Scenics saga...I can offer the following.  I purchased a heap of Aussie Scenics items including a static applicator ( as a back-up addition to my Noch Unit ) earlier this week from Somerset Models via ebay... The items arrived around 72 hours from payment and all is good.  I know this experience does not help the people who have ordered and paid directly from Aussie Scenics but if they get a refund and still wish to purchase these items they are presently available from Somerset.  I thought about sending the principal of Somerset an email enquiring into the whole Aussie Scenics issue...but figured there was a good chance he would tell me to nick off and mind my own business...which I could probably understand...

Anyway just an update...

Regards,

Rod
Laser Rail Bits

Rod did you remember to buy glue?
cheers anzac
  Laser Rail Bits Locomotive Driver

Location: Goulburn NSW
Rod did you remember to buy glue?
cheers anzac
anzac1959
Anzac,

No I didn't....so that is why my Noch unit gives questionable performance at times!!!....Bugger...

( Brilliant Comeback by the way!!! )

Regards,

Rod
  A4Skyhawk Station Staff

Location: Gladstone
All,

As an update to the Aussie Scenics saga...I can offer the following.  I purchased a heap of Aussie Scenics items including a static applicator ( as a back-up addition to my Noch Unit ) earlier this week from Somerset Models via ebay... The items arrived around 72 hours from payment and all is good.  I know this experience does not help the people who have ordered and paid directly from Aussie Scenics but if they get a refund and still wish to purchase these items they are presently available from Somerset.  I thought about sending the principal of Somerset an email enquiring into the whole Aussie Scenics issue...but figured there was a good chance he would tell me to nick off and mind my own business...which I could probably understand...

Anyway just an update...

Regards,

Rod
Laser Rail Bits

Well it seems that I am one of those who have been ripped off by this 'person' and currently have a complaint lodged...............I certainly will be conducting some further investigations. I certainly won't be told to nick off......what this 'person' has done is to commit fraud.....plain and simple !!
  Indefatigable Assistant Commissioner

Location: Sydney
Flat Battery maybe , turn on unit ,holding plastic covering of alligator clip bring it to the metal sieve and their should be a loud crack sound and a blue static flash. If there isn't its either a flat battery or a dead unit . Something else could be holding sieve too far away from the glue.
anzac1959
And the winner is anzac1959, put a new battery in and it works again. Agree Wuiske, leaving dirt patches does make for a better overall effect.

Here's a photo of the finished product, with a fuel siding I'm currently working on:



Cheers,
Ben
  wolfpac Minister for Railways

Location: Over here...
All,

As an update to the Aussie Scenics saga...I can offer the following.  I purchased a heap of Aussie Scenics items including a static applicator ( as a back-up addition to my Noch Unit ) earlier this week from Somerset Models via ebay... The items arrived around 72 hours from payment and all is good.  I know this experience does not help the people who have ordered and paid directly from Aussie Scenics but if they get a refund and still wish to purchase these items they are presently available from Somerset.  I thought about sending the principal of Somerset an email enquiring into the whole Aussie Scenics issue...but figured there was a good chance he would tell me to nick off and mind my own business...which I could probably understand...

Anyway just an update...

Regards,

Rod
Laser Rail Bits
I suppose the most important thing is to just let people know an update? A bit hard if the person running it is sick/injured etc, of course...

Maybe it wouldn't hurt, what's the worst they can do, delete it or tell you to nick off?

Saying that, hopefully all is well, things start happening or something gets said to let people know soon.

Wolfpac
  Laser Rail Bits Locomotive Driver

Location: Goulburn NSW
I suppose the most important thing is to just let people know an update? A bit hard if the person running it is sick/injured etc, of course...

Maybe it wouldn't hurt, what's the worst they can do, delete it or tell you to nick off?

Saying that, hopefully all is well, things start happening or something gets said to let people know soon.

Wolfpac
wolfpac

Just To Clarify...

I was not directly affected by the Aussie Scenics issue at all...I did however ( as originally stated ) entertain the thought of contacting Somerset with a view to maybe finding out something of interest to pass on to those directly affected.  In the end I did not make contact...but thought my original post would at least provide a road map for those who were "Directly Affected" and understandably upset.  With the absence of any update from other forum members I can only deduce that Somerset could not offer any explanations...or those who were affected personally did not feel aggrieved enough to enquire for themselves....or the whole issue has been resolved???
Regards,
Rod
  wolfpac Minister for Railways

Location: Over here...
Just To Clarify...

I was not directly affected by the Aussie Scenics issue at all...I did however ( as originally stated ) entertain the thought of contacting Somerset with a view to maybe finding out something of interest to pass on to those directly affected.  In the end I did not make contact...but thought my original post would at least provide a road map for those who were "Directly Affected" and understandably upset.  With the absence of any update from other forum members I can only deduce that Somerset could not offer any explanations...or those who were affected personally did not feel aggrieved enough to enquire for themselves....or the whole issue has been resolved???
Regards,
Rod
Laser Rail Bits
I do know of a couple of people that have been, so really the best thing to do is at least say something - let people know. The appearance of how it 'looks', in that sales continue through Somerset and products are being delivered, yet no one can get a explanation on what is happening with the Aussie Scenics store, nor products they've paid for.

No, the issue hasn't been resolved as yet.

Wolfpac
  A4Skyhawk Station Staff

Location: Gladstone
I do know of a couple of people that have been, so really the best thing to do is at least say something - let people know. The appearance of how it 'looks', in that sales continue through Somerset and products are being delivered, yet no one can get a explanation on what is happening with the Aussie Scenics store, nor products they've paid for.

No, the issue hasn't been resolved as yet.

Wolfpac
wolfpac

With my case numerous attempts at contact failed so I lodged a complaint with Paypal who could not get any reply either. Paypal refunded me.
  wolfpac Minister for Railways

Location: Over here...
With my case numerous attempts at contact failed so I lodged a complaint with Paypal who could not get any reply either. Paypal refunded me.
A4Skyhawk
Someone at the club did the exact same thing, but still waiting on their refund at this stage. I'll catch up with him tonight and see where he's at with PayPal.

Wolfpac
  Somerset Models Beginner

Hi All

My name is Richard as you might have guessed by the user name - Somerset Models -I own/run the business with my wife Sharon. I know this post is about 6 months overdue but after google-ing our name (Yes we were bored) we discovered this conversation and I wished to clarify and possibly shed some light onto this situation. It is definitely not a easy topic and I guess in some situations a rather touchy one as some of you have obviously lost money along the way. So I will try to shed a little light onto the situ ... So firstly I would like to make clear that Aussie Scenics and Somerset Models are two separate entities run by two completely different people, if that ever changes in the future I will be the first to let everyone know. I will say that Tom ran into some problems around July which due to my own personal etiquette I will not elaborate on, please do not get me wrong here I am not trying to defend him in anyway shape or form. What has happened in the past with Aussie Scenics and non-delivery of items can only be sorted with Tom directly, although I do believe most people logged for a refund with PayPal and have eventually had PayPal refund them with PayPal now chasing Aussie Scenics for the funds. What happened after that I do not know.

We at Somerset Models got a flurry of emails during this time asking us the same question "Are we Aussie Scenics?" I can not honestly say if any of you wrote to me at this time but if you did I would have responded with the same answer "No". Anyway since this incident Aussie Scenics dropped out of eBay sales and Somerset Models took up the mantle of retailer for Aussie Scenics on eBay and have continued to do so for the past six months. Right now even we at Somerset Models can not contact Aussie Scenics and therefore we can no longer re-stock his range.

What is the future for Aussie Scenics - Only Tom can say. I myself have used his products and as many have stated above it is a brilliant product and I personally hope he will continue to make it/supply it as it will be a blow to the Model Railway community if he does not.

Ok to wrap this up I would like to thank all of the guys above who have tried to clarify the relationship between Somerset Models and Aussie Scenics. I will also say if any one has any questions please feel free to contact me directly either via pm on here or email me at sales@somersetmodels.com.au (Apologies to the mod's if emails are not allowed on here). Now that I have found and joined this community being a model railroader myself I am sure you will see me around again at some point and after I contact the upper management about making announcements (Business wise) I will be adding more to these forums (If allowed).

I hope this sheds a little light onto this situation and as I stated if you have questions please feel free to ask I will answer what I can.

Kind Regards
Richard and Sharon
Somerset Models
  a6et Minister for Railways

Hi All

My name is Richard as you might have guessed by the user name - Somerset Models -I own/run the business with my wife Sharon. I know this post is about 6 months overdue but after google-ing our name (Yes we were bored) we discovered this conversation and I wished to clarify and possibly shed some light onto this situation. It is definitely not a easy topic and I guess in some situations a rather touchy one as some of you have obviously lost money along the way. So I will try to shed a little light onto the situ ... So firstly I would like to make clear that Aussie Scenics and Somerset Models are two separate entities run by two completely different people, if that ever changes in the future I will be the first to let everyone know. I will say that Tom ran into some problems around July which due to my own personal etiquette I will not elaborate on, please do not get me wrong here I am not trying to defend him in anyway shape or form. What has happened in the past with Aussie Scenics and non-delivery of items can only be sorted with Tom directly, although I do believe most people logged for a refund with PayPal and have eventually had PayPal refund them with PayPal now chasing Aussie Scenics for the funds. What happened after that I do not know.

We at Somerset Models got a flurry of emails during this time asking us the same question "Are we Aussie Scenics?" I can not honestly say if any of you wrote to me at this time but if you did I would have responded with the same answer "No". Anyway since this incident Aussie Scenics dropped out of eBay sales and Somerset Models took up the mantle of retailer for Aussie Scenics on eBay and have continued to do so for the past six months. Right now even we at Somerset Models can not contact Aussie Scenics and therefore we can no longer re-stock his range.

What is the future for Aussie Scenics - Only Tom can say. I myself have used his products and as many have stated above it is a brilliant product and I personally hope he will continue to make it/supply it as it will be a blow to the Model Railway community if he does not.

Ok to wrap this up I would like to thank all of the guys above who have tried to clarify the relationship between Somerset Models and Aussie Scenics. I will also say if any one has any questions please feel free to contact me directly either via pm on here or email me at sales@somersetmodels.com.au (Apologies to the mod's if emails are not allowed on here). Now that I have found and joined this community being a model railroader myself I am sure you will see me around again at some point and after I contact the upper management about making announcements (Business wise) I will be adding more to these forums (If allowed).

I hope this sheds a little light onto this situation and as I stated if you have questions please feel free to ask I will answer what I can.

Kind Regards
Richard and Sharon
Somerset Models
Somerset Models

Richard

Thank you for the post & clarification.

While never meeting Tom personally I am or was a very satisfied customer of his, & we corresponded on several items early last year, which brought forth some items that he brought tot he market.  From memory he had to juggle the brand with a full time job, I guess an interest/hobby that got out of control.

Anyway if Tom is able to get things back on the market, I certainly would support him, sad to see a small Aussie business end up like this.

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