WE LIVE in a cynical world. Companies tell us that they “put the customer first” and that “they really care” but thpppffft, who actually believes that?

But every now and then, you meet a special person who really does care. This is the story of one such man. His name is Steven Kalinski.

Steven, 43, is the “customer service attendant” at Banksia Station, a small, neat train station in Sydney’s south. (Translated into English, which is the language Steven prefers over bureaucratic doublespeak, that means he’s the guy who mans the train station office and ticket window.)

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Here! Here! I am not surprised. I have met many Sydney Trains/NSW Trainlink staff who have gone out of their way to do things for customers.