Opal Top Up Machines

 
  OpalMan Station Staff

Location: Buried in a stack of old Newspapers.
Opal top up machines at train stations will be rolled out this month. They do not accept cash. Eftpos only. Credit is instant.
What a great idea. That is all.

Sponsored advertisement

  catchpoint Assistant Commissioner

Location: At the end of a loop
Opal top up machines at train stations will be rolled out this month. They do not accept cash. Eftpos only. Credit is instant.
What a great idea. That is all.
OpalMan

Am assuming your referring to a stand alone ticket vending machine (TVM) type unit mounted on a platform within the paid area?

How do you access this Opal TVM if your station has gates, you have no credit on your Opal card and the Opal TVM is located within the paid area?

Willing to stand corrected but I think that you have forgot to mention that not all stations are to be included in this roll out in your cut and paste media release.

Will, (what is left of staffed) Railway Station Booking Offices be provided with the far simpler (and no doubt cheaper) EFTPOS like Opal recharge terminals that my local (in)convenience store has? I say inconveinent as it is no where near my train station nor any bus stop....

Surely these should have been provided at the start of the Opal roll-out, might have gone some way to ease the Opal roll-out and apease the great unwashed.....oh thats right, sorry its about removing station staff and easing in privatisation of our public owned asset

Regards,

Catchpoint
  ssaunders Chief Train Controller

Cash man here.

I don't want them linking my credit or debit card to an anon. opal card.

No good to me so will not use. What a silly idea not accept cash, that's all. (and not to sell cards at stations in the first place, but that need people and private companies want lean)

ss
  donttellmywife Chief Commissioner

Location: Antofagasta
Am assuming your referring to a stand alone ticket vending machine (TVM) type unit mounted on a platform within the paid area?

How do you access this Opal TVM if your station has gates, you have no credit on your Opal card and the Opal TVM is located within the paid area?
catchpoint
Which station only has Opal top up machines installed in the paid or gated area of the station?  Or are you imagining a problem?

All the preparatory work that I have seen for top up machines has them located next to or near the existing magnetic strip ticketing machines, which are located in the unpaid or open access area of the station.  Any exceptions I imagine would be additional machines for the convenience of those in transit at larger stations.
  OpalMan Station Staff

Location: Buried in a stack of old Newspapers.
What more does one need to know?
The top up machines are or will be located in the unpaid area near current TVMS. Perhaps you might have noticed the white boxes that stand approximately 1 metre high?
Over 350 of the units will be installed starting with Leppington and Edmundson Park. They don't accept cash for two reasons. 1. Theft. 2. No need to pay Prosecur (Chubb)
  viaprojects Chief Train Controller

What more does one need to know?
The top up machines are or will be located in the unpaid area near current TVMS. Perhaps you might have noticed the white boxes that stand approximately 1 metre high?
Over 350 of the units will be installed starting with Leppington and Edmundson Park. They don't accept cash for two reasons. 1. Theft. 2. No need to pay Prosecur (Chubb)
OpalMan
really you don't pay notice to the news on the topic. there are 3 type of machines that will be rolled out. the first one's will not take cash as they are testing the machines. the other machines will be installed a short time after the first lot are working.
  OpalMan Station Staff

Location: Buried in a stack of old Newspapers.
Oh dear. You believe everything that you read in the news? Shame on you.
  viaprojects Chief Train Controller

Oh dear. You believe everything that you read in the news?
OpalMan
what news. it's last years information from the opal site.

https://www.opal.com.au/en/news/opalnews/news_10december2014.html
  OpalMan Station Staff

Location: Buried in a stack of old Newspapers.
That's old news. But if it's on the Internet it must be true? My source is from cubic in regards to this particular thread.
  catchpoint Assistant Commissioner

Location: At the end of a loop
Which station only has Opal top up machines installed in the paid or gated area of the station?  Or are you imagining a problem?

All the preparatory work that I have seen for top up machines has them located next to or near the existing magnetic strip ticketing machines, which are located in the unpaid or open access area of the station.  Any exceptions I imagine would be additional machines for the convenience of those in transit at larger stations.
donttellmywife

Apparently No Railway Station currently has Opal top-up machines (OTUM) installed.

Currently if I walk past the Opal Card Readers at the station entrance (say for example stations located on the Blue Mountains line) and I am now standing on the platform awaiting a train, then technically I am standing within the "paid area" regardless of what ticket type I currently hold.

A transit Officer could very well request to scan my card or sight my paper ticket while I am standing on the platform.

Currently (am willing to stand corrected) most Railway Stations on the Blue Mountains line have their TVM's located on the platforms within the "paid area" of the station way past where the Opal Card Readers have been placed.

Interestingly Opalman (or really just "cubicstooge") avoided responding as to why the EFTPOS type OTUM located at conveince store / newsagents etc, where not provided in the first instance to the Booking Office at Railway Stations? Would no doubt have been far cheaper than this proposed roll-out of free-standing OTUP on platforms and unpaid areas of station environs.

Regards,

Catchpoint
  OpalMan Station Staff

Location: Buried in a stack of old Newspapers.
It's bleeding obvious to not have any Opal sales or manual top ups with cash or Eftpos at a traditional ticket window.
The word is REDUNDANY of staff. A prime example of a station that no longer sells any tickets via a good old fashioned ticket window with a human behind bullet proof glass is Burwood.
  donttellmywife Chief Commissioner

Location: Antofagasta
[quote=catchpoint]Apparently No Railway Station currently has Opal top-up machines (OTUM) installed.

Currently if I walk past the Opal Card Readers at the station entrance (say for example stations located on the Blue Mountains line) and I am now standing on the platform awaiting a train, then technically I am standing within the "paid area" regardless of what ticket type I currently hold.

A transit Officer could very well request to scan my card or sight my paper ticket while I am standing on the platform.[/quote]

You are permitted to enter the restricted area of a station without processing a valid ticket if you have a reasonable excuse. Entering the restricted area to process your ticket at the only facilities available in the area is a reasonable excuse. Opal has not changed this - you are imagining a problem.


[quote=catchpoint]Interestingly Opalman (or really just "cubicstooge") avoided responding as to why the EFTPOS type OTUM located at conveince store / newsagents etc, where not provided in the first instance to the Booking Office at Railway Stations? Would no doubt have been far cheaper than this proposed roll-out of free-standing OTUP on platforms and unpaid areas of station environs.

Given OpalMan's previous posts, calling them a stooge for cubic is quite funny. I suspect they were talking to a cubic person doing a machine install while they were doing their station duties.

You doubt incorrectly. It is very expensive to have someone selling tickets to the occasional customer. The vending machine would pay for itself in a matter of months, relative to the additional employees required to provide the same service coverage.
  Blackadder Chief Commissioner

Location: Not the ECRL
Apparently No Railway Station currently has Opal top-up machines (OTUM) installed.

Currently if I walk past the Opal Card Readers at the station entrance (say for example stations located on the Blue Mountains line) and I am now standing on the platform awaiting a train, then technically I am standing within the "paid area" regardless of what ticket type I currently hold.

A transit Officer could very well request to scan my card or sight my paper ticket while I am standing on the platform.

Currently (am willing to stand corrected) most Railway Stations on the Blue Mountains line have their TVM's located on the platforms within the "paid area" of the station way past where the Opal Card Readers have been placed.

Interestingly Opalman (or really just "cubicstooge") avoided responding as to why the EFTPOS type OTUM located at conveince store / newsagents etc, where not provided in the first instance to the Booking Office at Railway Stations? Would no doubt have been far cheaper than this proposed roll-out of free-standing OTUP on platforms and unpaid areas of station environs.

Regards,

Catchpoint


catchpoint
Top up machines were included at Leppington and Edmodnson Park as far as I'm aware.

The simple reason Opal top up facilities weren't provided at Ticket windows, is so that TfNSW can push ahead with the agenda of removing staff from stations, so the money saved can be wasted elsewhere.
  nswtrains Chief Commissioner

Top up machines were included at Leppington and Edmodnson Park as far as I'm aware.

The simple reason Opal top up facilities weren't provided at Ticket windows, is so that TfNSW can push ahead with the agenda of removing staff from stations, so the money saved can be wasted elsewhere.
Blackadder
AFAIK removing staff from stations is not on the agenda of TFNSW. What is on the agenda is removing staff from doing mundane tasks, such as ticket selling, and get them out on platforms engaging in customer relations. Hopefully, staff may be motivated to raise their ambitions and not remain CSAs for all their life.

I assure you it is not a very inspiring job, but could be if how things are done in the past are discarded. There was no particular reason for many of the processes imposed on CSAs. Allowing staff to think for themselves would be a good start. A good example is bundling up Weekly Notices with string and archiving them when they are readily available in soft copy. The amount of paperwork stations used to keep is quite startling.

Most of the paper work collected just ends up collecting pigeon poo in some old goods shed serving no useful purpose.

Banks have given up balancing the days takings to the last penny years ago, however, CSAs are required to make up shortages even if it is only 50 cents and they were 50 cents over the previous day when engaged in ticket selling duties.
  nswtrains Chief Commissioner

Cash man here.

I don't want them linking my credit or debit card to an anon. opal card.

No good to me so will not use. What a silly idea not accept cash, that's all. (and not to sell cards at stations in the first place, but that need people and private companies want lean)

ss
ssaunders
Cash is a nuisance and will be replaced by cards in the not too distance future. I am a debit card man using my own cash but much more conveniently.  Most of the problems with TVMs are caused by cash. I swear most pensioners must have a metal detector to search for old coins because some of the shrapnel they put through TVMs look like it is shrapnel from an exploded bomb. Making Opal Cards compulsory for pensioners would be a good start.

You can register your Opal Card in case you lose it so it can be cancelled immediately you lose it.  You can top up with cash in an agency so I don't know what your worry is. You know these cards have been around for a long time now. The way some go on you would think you have have 666 tattooed on your forehead.
  thadocta Chief Commissioner

Location: Katoomba
Apparently No Railway Station currently has Opal top-up machines (OTUM) installed.

Currently if I walk past the Opal Card Readers at the station entrance (say for example stations located on the Blue Mountains line) and I am now standing on the platform awaiting a train, then technically I am standing within the "paid area" regardless of what ticket type I currently hold.

A transit Officer could very well request to scan my card or sight my paper ticket while I am standing on the platform.

Currently (am willing to stand corrected) most Railway Stations on the Blue Mountains line have their TVM's located on the platforms within the "paid area" of the station way past where the Opal Card Readers have been placed.

Interestingly Opalman (or really just "cubicstooge") avoided responding as to why the EFTPOS type OTUM located at conveince store / newsagents etc, where not provided in the first instance to the Booking Office at Railway Stations? Would no doubt have been far cheaper than this proposed roll-out of free-standing OTUP on platforms and unpaid areas of station environs.

Regards,

Catchpoint
catchpoint
Whilst I agree with everyone else that you are foreseeing a problem which - if it was to exist once the Opal top-up machines are introduced - would already exist now with the current TVM's, you do raise a valid point regarding the proximity of the top-up machines to the readers.

In the Blue Mountains, Opal readers are located away from the station at Springwood, Wentworth Falls, Leura and Katoomba. Springwood and Katoomba have them in the subway, Wentworth Falls at the bottom of the stairs at street level, and Leura on the bridge at the top of the stairs.

If the top-up machines were located adjacent to the current ticket machines, this would involve someone needing to top-up walking past the validators onto the platform, topping up, then having to leave the station to tap on, then walking back onto the station in order to travel.

This to me is inviting fare evasion, it is making the whole process too difficult.

One possible solution would be to have the top-up machine near the validators - in the subway at Katoomba and Springwood, and at the top of the stairs in Leura - but then Wentworth Falls would need two, one at the foot of the stairs in Station St and one in the car-park on Railway Pde.

Dave
  thadocta Chief Commissioner

Location: Katoomba
The word is REDUNDANY of staff.
OpalMan
Actually, the word is REDUNDANCY.

Dave
  donttellmywife Chief Commissioner

Location: Antofagasta
If the top-up machines were located adjacent to the current ticket machines, this would involve someone needing to top-up walking past the validators onto the platform, topping up, then having to leave the station to tap on, then walking back onto the station in order to travel.

This to me is inviting fare evasion, it is making the whole process too difficult.
thadocta
I would have thought the most prevalent situation would be someone tapping on and getting a low balance warning - proceed to top up machine, top up.   I think the balance warning threshold is such that you must have ignored at least one warning in order to then have insufficient balance to tap on later.

Configuring the top-up machine to process a tap on would also suffice, without the need to try and locate relatively bulky equipment in a location that might no be suitable for it (lack of space, lack of shelter, inadequate lighting, inadequate CCTV coverage, etc).

Some perspective is also required - the number of users that cannot get a card configured for auto top-up, or that cannot top up online or over the phone, or that cannot top-up at another retail outlet, and that travel by train at any sort of frequency and that actually use an Opal card, is likely rather small.  Aside from that small group, those that forgo the arguably more convenient and cheaper to provide options need to accept that by forgoing those more convenient options (mostly it seems because of some sort of delusional paranoia) - they are going to be inconvenienced.
  OpalMan Station Staff

Location: Buried in a stack of old Newspapers.
I can't see a top up machine ever being placed at a gated station in a paid area.
Although other countries do have them and they are called fare adjustment machines. They accept cash and Eftpos for paper tickets and plastic cards.
  viaprojects Chief Train Controller

Apparently No Railway Station currently has Opal top-up machines (OTUM) installed.


catchpoint
a bit incorrect - Parramatta station has a opal device at there ticket window.
  catchpoint Assistant Commissioner

Location: At the end of a loop
a bit incorrect - Parramatta station has a opal device at there ticket window.
viaprojects

I did say "apparently"

Thank you for adding this observation, I do apologise that I have not been to and do not go to every station within the Opal boundaries.

Good to see that despite all best laid plans the old dictum of NSWR remains, that there is always a variation to every standard detail.

I look forward to being readily able to top up my Opal card if required if I am ever at Parramatta Station.

Regards

Catchpoint.
  thadocta Chief Commissioner

Location: Katoomba
I would have thought the most prevalent situation would be someone tapping on and getting a low balance warning - proceed to top up machine, top up.   I think the balance warning threshold is such that you must have ignored at least one warning in order to then have insufficient balance to tap on later.

Configuring the top-up machine to process a tap on would also suffice, without the need to try and locate relatively bulky equipment in a location that might no be suitable for it (lack of space, lack of shelter, inadequate lighting, inadequate CCTV coverage, etc).

Some perspective is also required - the number of users that cannot get a card configured for auto top-up, or that cannot top up online or over the phone, or that cannot top-up at another retail outlet, and that travel by train at any sort of frequency and that actually use an Opal card, is likely rather small.  Aside from that small group, those that forgo the arguably more convenient and cheaper to provide options need to accept that by forgoing those more convenient options (mostly it seems because of some sort of delusional paranoia) - they are going to be inconvenienced.
donttellmywife
There have been occasions where I got a low balance warning on touching OFF (didn't get one when touching on) and knowing that I will have to recharge before I next travel. Easily done via the local newsagent.

There have also been times where I have been advised of circumstances where I have had to travel at very short notice, when the local newsagent has not been available, and within the one-hour or more threshold for on-line top-up would have not been possible to meet, it was urgent.

Fortunately, these two circumstances have not (as yet) co-incided, so I have not (as yet) needed to urgently top-up my Opal for instant travel when an instant recharge option was not available.

I still stand by my comment though, that making people walk past validators to recharge, then walk back out of the station to validate, then walk back to the station, will be counter productive.

I agree though that if they are going to place these top-up machines on the station, there needs to be either a validator adjacent to it, or an option within the top up machine to tap-on at the same time.

Dave
  gordon_s1942 Chief Commissioner

Location: Central Tablelands of NSW
Simple common sense would tell you that to place a validation/recharge facility with a few metres of the On/Off devise would be the way to go.
Of course 'they' are expecting you to be aware of the status of your card and to keep it topped up which is all well and good but things dont always happen as we plan.
I am sure there are going to be a large number of stations, particularly outside of Sydney, that the local retailer maybe closed when you arrive at night or weekends and not be open before you need to travel back later.
People with walking problems certainly dont want to hike all over the place to get the card recharged and its even worse if you not in an area your familiar with to do so.

Its alright in Sydney where you have a Bus or Train every few minutes but not for those where the service can have a gap of one to three hours normally and longer late night/next day .
But typically, it is an Oxymoron to expect a Railway to sell tickets to use its service at the Stations by any means it seems.
  s3_gunzel Not a gunzel developer

Location: Western Sydney, AU
Or you could, I don't know, top up online?
  thadocta Chief Commissioner

Location: Katoomba
Or you could, I don't know, top up online?
s3_gunzel
You could, if funds are available on your card. But it will still take about an hour or so before those funds become available.

What about the times where I have needed to travel ASAP, and luckily there was money on my Opal.

There have been times  where I have had the cash, and would prefer to top-up (in the same way that every other system does).

Not possible ATM.

Dave

Sponsored advertisement

Display from:   

Quick Reply

We've disabled Quick Reply for this thread as it was last updated more than six months ago.