Customers for Alamein

 
Topic moved from Help For Beginners by bevans on 02 Apr 2016 14:23
  mariamarcelli Beginner

Location: Melbourne
You have no doubt heard the announcement 'Customers for Alamein are advised to board this train and change at Camberwell' or similar.
I was thinking about this - it is actually not very clear, especially for visitors to Melbourne.
Maybe it should be more to the effect of 'Passengers for the following stations: Riversdale, Willison, Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service.'
Thoughts?
Maria

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  mariamarcelli Beginner

Location: Melbourne
You have no doubt heard the announcement 'Customers for Alamein are advised to board this train and change at Camberwell' or similar.
I was thinking about this - it is actually not very clear, especially for visitors to Melbourne.
Maybe it should be more to the effect of 'Passengers for the following stations: Riversdale, Willison, Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service.'
Thoughts?
Maria
mariamarcelli

Sorry - added to the Melb suburban forum
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
Agree!

Cut the rubbish and say something like:

'Passengers for Riversdale, Willison, Hartwell, Burwood, Ashburton and Alamein board this train and change at Camberwell for a connecting train.'

Say it slowly and clearly in English, without accent. Haha

In other words leave out the BS and go straight to the message. (But we are big on unintelligible BS here)
  bevans Site Admin

Location: Melbourne, Australia
You could alter the announcement but how could this be displayed for the visually impaired?

On that topic I have always thought some decent monitors with station names and stopping patterns at Clifton Hill is sadly lacking.  On more than one occasion leaving my club in the city after a few whiskey's I have caught the train only having to get off at Ivanhoe to head back toward Melbourne.
  onyx Locomotive Fireman

For the PA announcements It's not a terrible idea, and for a short spur line like Alamein it could be feasible, but you wouldn't want the announcements to go on for too long. Especially when you have expresses you might have an announcement sounding a bit like this

"Good Afternoon customers, the next service to depart from Platform 4 will be the 5:03 Lilydale, stopping all stations to Richmond, running express from Richmond to Glenferrie, Glenferrie to Camberwell, Camberwell to Surrey Hills, Surrey Hills to Box Hill, Box Hill to Blackburn, Blackburn to Mitcham, Mitcham to Ringwood, then stopping all stations to Lilydale. Customers for the following stations; Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service" x 2, then "And always remember to touch on your myki at the start of your journey"

Admittedly that is the worst case scenario, but it is a scheduled express pattern at peak.

Then in the evening you generally have similar announcements for Ringwood-Lilydale and Ringwood-Belgrave shuttles. That's on top of the Camberwell-Alamein shuttle announcements. Especially in the case of Belgrave, their is about 8 individual stations to announce.

I think a suitable compromise would be something like "Customers for Alamein line services" or thereabouts would be ideal. It's short, and is less ambitious in the sense that it specifies that 'Alamein' is a railway line composed of many stations, rather than just a single destination which the current system can lead you to believe.

On PID displays however, like those in the City + Richmond + North Melbourne, It could be very well feasible and probably advised to list all the stations.
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
For the PA announcements It's not a terrible idea, and for a short spur line like Alamein it could be feasible, but you wouldn't want the announcements to go on for too long. Especially when you have expresses you might have an announcement sounding a bit like this

"Good Afternoon customers, the next service to depart from Platform 4 will be the 5:03 Lilydale, stopping all stations to Richmond, running express from Richmond to Glenferrie, Glenferrie to Camberwell, Camberwell to Surrey Hills, Surrey Hills to Box Hill, Box Hill to Blackburn, Blackburn to Mitcham, Mitcham to Ringwood, then stopping all stations to Lilydale. Customers for the following stations; Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service" x 2, then "And always remember to touch on your myki at the start of your journey"

Admittedly that is the worst case scenario, but it is a scheduled express pattern at peak.

Then in the evening you generally have similar announcements for Ringwood-Lilydale and Ringwood-Belgrave shuttles. That's on top of the Camberwell-Alamein shuttle announcements. Especially in the case of Belgrave, their is about 8 individual stations to announce.

I think a suitable compromise would be something like "Customers for Alamein line services" or thereabouts would be ideal. It's short, and is less ambitious in the sense that it specifies that 'Alamein' is a railway line composed of many stations, rather than just a single destination which the current system can lead you to believe.

On PID displays however, like those in the City + Richmond + North Melbourne, It could be very well feasible and probably advised to list all the stations.
onyx
"Good Afternoon customers, the next train service to depart from Platform 4 will be is the 5:03 Lilydale, not stopping at blah blah.  all stations to Richmond, running express from Richmond to Glenferrie, Glenferrie to Camberwell, Camberwell to Surrey Hills, Surrey Hills to Box Hill, Box Hill to Blackburn, Blackburn to Mitcham, Mitcham to Ringwood, then stopping all stations to Lilydale. Customers Passengers for the following stations; Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service" x 2, then "And always remember to touch on your myki at the start of your journey"   (Around 106 words)


This announcement would then say:


The next train from Platform 4 is the 5:03 Lilydale, not stopping at blah blah blah. Passengers for Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein board this train and change at Camberwell for a connecting service"  (Around 40 words)

(The not stopping bit could be 'stopping only at' if there are fewer stations by doing that.)


The crap about MYKI is idiotic as one is already on the platform and will/should have already touched on (or not).


It’s all bureaucratic waffle.

The other sloppy and lazy thing is the frequent elimination of the word 'platform'. 'Broadmeadows on 4'.
There is clearly no supervision of platform announcements made by the 'rent a crowd' especially those on the platform. They are there to inform the passengers not talk in jargon.Sad

Everything that we do is slovenly. It could be done properly with little or no more effort - just a little care/polish.
  TOQ-1 Deputy Commissioner

Location: Power Trainger
I think what's really needed is
1. A better network map that shows how services actually operate and not just yellow and blue lines all mashed together and
2. More consistent stopping patterns.

People understand that they need to change trains to get places, if the Alamein line was shown on the map as a shuttle, people would understand needing to change at Camberwell.

If the stopping patterns were more consistent, they could be then represented on a line specific map that showed them. Most lines in Japan have maps such as these:

Which show the different service patterns and where they stop. This map is maybe not the best example, but it's the first one I remembered off the top of my head.
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
I think what's really needed is
1. A better network map that shows how services actually operate and not just yellow and blue lines all mashed together and
2. More consistent stopping patterns.

People understand that they need to change trains to get places, if the Alamein line was shown on the map as a shuttle, people would understand needing to change at Camberwell.

If the stopping patterns were more consistent, they could be then represented on a line specific map that showed them. Most lines in Japan have maps such as these:

Which show the different service patterns and where they stop. This map is maybe not the best example, but it's the first one I remembered off the top of my head.
TOQ-1
This highlights the shortcomings of the single colour screens that we have here. One wonders whether given the single colour another colour may be more visible, perhaps. On the other hand we could occasionally wash the dust off the screens but I assume that this would involve a 24 hour shutdown of the network. There has to be a better way.............
  onyx Locomotive Fireman

For the PA announcements It's not a terrible idea, and for a short spur line like Alamein it could be feasible, but you wouldn't want the announcements to go on for too long. Especially when you have expresses you might have an announcement sounding a bit like this

"Good Afternoon customers, the next service to depart from Platform 4 will be the 5:03 Lilydale, stopping all stations to Richmond, running express from Richmond to Glenferrie, Glenferrie to Camberwell, Camberwell to Surrey Hills, Surrey Hills to Box Hill, Box Hill to Blackburn, Blackburn to Mitcham, Mitcham to Ringwood, then stopping all stations to Lilydale. Customers for the following stations; Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service" x 2, then "And always remember to touch on your myki at the start of your journey"

Admittedly that is the worst case scenario, but it is a scheduled express pattern at peak.

Then in the evening you generally have similar announcements for Ringwood-Lilydale and Ringwood-Belgrave shuttles. That's on top of the Camberwell-Alamein shuttle announcements. Especially in the case of Belgrave, their is about 8 individual stations to announce.

I think a suitable compromise would be something like "Customers for Alamein line services" or thereabouts would be ideal. It's short, and is less ambitious in the sense that it specifies that 'Alamein' is a railway line composed of many stations, rather than just a single destination which the current system can lead you to believe.

On PID displays however, like those in the City + Richmond + North Melbourne, It could be very well feasible and probably advised to list all the stations.
"Good Afternoon customers, the next train service to depart from Platform 4 will be is the 5:03 Lilydale, not stopping at blah blah.  all stations to Richmond, running express from Richmond to Glenferrie, Glenferrie to Camberwell, Camberwell to Surrey Hills, Surrey Hills to Box Hill, Box Hill to Blackburn, Blackburn to Mitcham, Mitcham to Ringwood, then stopping all stations to Lilydale. Customers Passengers for the following stations; Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service" x 2, then "And always remember to touch on your myki at the start of your journey"   (Around 106 words)


This announcement would then say:


The next train from Platform 4 is the 5:03 Lilydale, not stopping at blah blah blah. Passengers for Riversdale, Willison Hartwell, Burwood, Ashburton and Alamein board this train and change at Camberwell for a connecting service"  (Around 40 words)

(The not stopping bit could be 'stopping only at' if there are fewer stations by doing that.)


The crap about MYKI is idiotic as one is already on the platform and will/should have already touched on (or not).


It’s all bureaucratic waffle.

The other sloppy and lazy thing is the frequent elimination of the word 'platform'. 'Broadmeadows on 4'.
There is clearly no supervision of platform announcements made by the 'rent a crowd' especially those on the platform. They are there to inform the passengers not talk in jargon.Sad

Everything that we do is slovenly. It could be done properly with little or no more effort - just a little care/polish.
YM-Mundrabilla

You are quite right in that they can just scrap all the fluff away and only announce what is important, but I don't see that happening with Metro so that's why my response was formulated the way it was.

Also, I can't see any ambiguity in saying "Broadmeadows on 4", but perhaps that's just me.
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik

Also, I can't see any ambiguity in saying "Broadmeadows on 4", but perhaps that's just me.
onyx
I agree that it is not ambiguous to say "Broadmeadows on 4". To me it is just lazy, sloppy, colloquial and unprofessional. Sad
  slowcoach Junior Train Controller

You have no doubt heard the announcement 'Customers for Alamein are advised to board this train and change at Camberwell' or similar.
I was thinking about this - it is actually not very clear, especially for visitors to Melbourne.
Maybe it should be more to the effect of 'Passengers for the following stations: Riversdale, Willison, Hartwell, Burwood, Ashburton and Alamein are advised to board this train and change at Camberwell for a connecting shuttle service.'
Thoughts?
Maria
mariamarcelli
Why not call it "the Outer Circle Line" or "Alamein Line" as the Alamein branch line is the remaining section of the Outer Circle Line?
"Customers for the Alamein Line are advised to board this train and change at Camberwell for a connecting service."
Metro loves to keep things simple.
  Lad_Porter Chief Commissioner

Location: Yarra Glen
I can see absolutely nothing wrong with "Customers for the Alamein Line are advised to board this train and change at Camberwell for a connecting service."  It's short and to the point.  If you are a local and use Riversdale (for example), you will already know that your station is located on the Alamein line.  If you are from out of town and want to go to Riversdale, you will look at a map, a schematic, or a timetable, to find which line it is on and therefore which train to take.  And not forgetting that in some cases this announcement would not be needed at all, because some trains run directly to Alamein.  In which case the standard announcement of "The next train from platform x will be the yy.yy Alamein, stopping all stations to Alamein" would suffice, with no need to recite all the station names.
  TOQ-1 Deputy Commissioner

Location: Power Trainger
I can see absolutely nothing wrong with "Customers for the Alamein Line are advised to board this train and change at Camberwell for a connecting service."  It's short and to the point.  If you are a local and use Riversdale (for example), you will already know that your station is located on the Alamein line.  If you are from out of town and want to go to Riversdale, you will look at a map, a schematic, or a timetable, to find which line it is on and therefore which train to take.  And not forgetting that in some cases this announcement would not be needed at all, because some trains run directly to Alamein.  In which case the standard announcement of "The next train from platform x will be the yy.yy Alamein, stopping all stations to Alamein" would suffice, with no need to recite all the station names.
Lad_Porter
Except for the part where our current map does nothing to indicate what the Alamein Line is, or how services to it function.
  onyx Locomotive Fireman

I can see absolutely nothing wrong with "Customers for the Alamein Line are advised to board this train and change at Camberwell for a connecting service."  It's short and to the point.  If you are a local and use Riversdale (for example), you will already know that your station is located on the Alamein line.  If you are from out of town and want to go to Riversdale, you will look at a map, a schematic, or a timetable, to find which line it is on and therefore which train to take.  And not forgetting that in some cases this announcement would not be needed at all, because some trains run directly to Alamein.  In which case the standard announcement of "The next train from platform x will be the yy.yy Alamein, stopping all stations to Alamein" would suffice, with no need to recite all the station names.
Except for the part where our current map does nothing to indicate what the Alamein Line is, or how services to it function.
TOQ-1

I agree with you second point, but that is a universal issue not just for the Alamein line. The new draft map addresses this issue (but I haven't heard anything new about that map since 2014). As for your first point, I'd have to disagree. It clearly has the word Alamein in a slightly larger and bold font at the end of the line. You'd really have to be absolutely clueless not to recognise that as the name of the line, and again, the new draft map makes it even clearer by having a seperate colour for the Alamein line.
  toastywarmhamster Station Master

Location: Space and Time
No one listens to announcements anymore anyway as they no longer provide urgent important information...they are just white noise
  railblogger Chief Commissioner

Location: At the back of the train, quitely doing exactly what you'd expect.
It would be a big improvement to make the announcements more audible.
  TOQ-1 Deputy Commissioner

Location: Power Trainger
I wonder if it would be possible for Metro to use their big screens in the City Loop to show announcements and updates visually inbetween ads and trains

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