I find (as an Irregular user) the City Loop direction change as very crap and confusing.No argument with that at all. And I am not saying we should have a Transport system of that of London. It is all relative for London's rail networks are far far larger and much. much more complex than ours. In the Greater London Area there would be nearly 700 Stations to our 240 odd. Toronto has a pop and density similar to that of Melbourne, but their transport system is way better than ours. Simply saying that London has more money than Melbourne is simplistic. It takes political will as well. London's Public Transport was a piece of crap during the Thatcher Years. Indeed London's PT only got better when the then Labour Government set up Transport for London. An agency with real authority not that PTV joke that we have here.
The trouble is that politicians are only willing to spend money on big ticket items that feed their ego. The Melbourne Metro is going to be a new railway grafted on a creaking old commuter network. The existing system should be fixed first.
I would suggest that the new metro can provide a significant help to the creaking metro system in Melbourne. At the very least people will know where the train is going along this line. Several times while visiting Melbourne I have boarded a train supposedly going to where I need at Flinders street station only for it's destination to be changed and I end up somewhere not where I wanted to go.
Having said that there can be no doubt that the metro system is pathetic and in desperate need of maintenance of any sort. The track and overhead quality is abysmal and the amount of issues that you have on hot days are incredible.
Sometimes there seems to be no trains that run from Richmond direct to Flinders Street, some lines should permanently run the loop clockwise and others counter clockwise (like how the Clifton Hill loop always runs runs clockwise)
I don't know how tourist work It out ! (Haven't seen this confusing running direction In European Cities)
The other silly thing Is Flinders Street Is referred to as It's a dead end terminal station !
(A Train from Frankston to Werribee should have 'Werribee via FSS" on the head board not just Flinders Street)