Melbourne Suburban Disruptions (Since Metro Introduction)

 
  Lockspike Chief Commissioner

On 24th March, I posted:-
Today's Metro Trick - on a 1700 departure from Parliament direct for Richmond, for the whole distance, the leading carriage's illuminated sign read, "Arriving at Southern Cross."  

As of yesterday, the count is up to six. This is just plain dumb. Who is responsible for setting these signs to give the correct message?
It is dumb- it can't be that hard can it. The driver needs a display in the cab to check or a way to advance the setting when it goes wrong. I assume its linked to a GPS/4G network and set for the line. It's 2021 for goodness sake.
Tii
I'm sure drivers have plenty enough to do without ensuring corporate's systems are working properly

Sponsored advertisement

  Valvegear Oliver Bullied, CME

Location: Richmond Vic
Another piece of damn stupidity - I have mentioned this previously. Today, at Parliament, I boarded a Cranbourne train travelling via the City Loop. Signs at all stations showed the destination as Cranbourne.
The moving display on the train worked, showing next station etc.
After stopping at Flinders Street, a recorded on-train announcement was made stating that "this train terminates here." Simultaneously, a platform announcement gave the correct information that it was a Cranbourne service.
What in the name of Mazeppa is the point of a misleading announcement on the train? Is there a prize for confusing passengers?
  712M Chief Commissioner

The trouble here is that the train at Parliament is technically still running and inbound service until it forms the outbound service at Flinders Street. Given that the Dandenong group only ones in the anti-clockwise direction only and does not share tracks with other lines, it would make far more sense to change the destination to the outbound service at Parliament (as the first stop in the city) rather than at the last stop before leaving the city.

The reverse happens on the Clifton Hill group. Information displays on platforms and trains will show the train as terminating at Flinders Street, even though all up services then form a down service via the loop as per what is shown on the network map.

IMO they should only be showing trains as terminating at Flinders Street if they are reversing direction there, otherwise this should show the final destination with FSS as a via point (e.g. Cranbourne via Flinders Street, or City Loop via Flinders Street).
  Valvegear Oliver Bullied, CME

Location: Richmond Vic
The comments by 712M all make sense, of course. However, I do not understand why passengers are forced to listen to a misleading message about something which is a procedural matter for Metro only and doesn't concern anyone else. I have twice seen people very concerned about whether they are on an operating train or not.
The playing of such a message is boneheaded in the extreme; it helps nobody and confuses many. Why do it?
  Djebel Junior Train Controller

Agreed.  From Parliament onwards the announcements should be, "Cranbourne via Flinders Street...." then "Crandbourne...." from Flinders Street onwards.
  Valvegear Oliver Bullied, CME

Location: Richmond Vic
Today's stunning effort:-

Arrive at Parliament Station aiming for Richmond. In the entrance area is shown a Glen Waverley train, via the Loop, from platform 4 in 8 minutes - that will do fine.
Sure enough, platform 4 signage shows a Glen Waverley, and the announcement with 2 minutes to go confirms that it is a Glen Waverley train. Round the Loop as usual, and pulled into platform 1 at Flinders Street - seemed unusual but? ? ? Just as the doors were closing for departure, came the announcement, that "This is a Hurstbridge train running via the City Loop."  Too late to get the door open, so back to Spencer Street and look for another train.
I suppose I got my money's worth at least!
  Madjikthise Deputy Commissioner

Today's stunning effort:-

Arrive at Parliament Station aiming for Richmond. In the entrance area is shown a Glen Waverley train, via the Loop, from platform 4 in 8 minutes - that will do fine.
Sure enough, platform 4 signage shows a Glen Waverley, and the announcement with 2 minutes to go confirms that it is a Glen Waverley train. Round the Loop as usual, and pulled into platform 1 at Flinders Street - seemed unusual but? ? ? Just as the doors were closing for departure, came the announcement, that "This is a Hurstbridge train running via the City Loop."  Too late to get the door open, so back to Spencer Street and look for another train.
I suppose I got my money's worth at least!
Valvegear
Hardly any passengers make official complaints. This is what Metro relies on to keep doing this kind of stuff.
  Valvegear Oliver Bullied, CME

Location: Richmond Vic
My complaint has been lodged.
  YM-Mundrabilla Minister for Railways

Location: Mundrabilla but I'd rather be in Narvik
My complaint has been lodged.
Valvegear
Your reply hereunder:

'Thank you for your email.
Your comments have been noted.
Safety is our first priority.
Changes to our services are sometimes necessary at short notice to manipulate the on time and cancellation figures.
An (inaudible and/or incoherent) announcement was made of this change - why the bloody hell don't you listen?
We have added 100s of additional services to our network blah blah blah .....
Do you like Jacinta Allan's shiny new crash hat and spotless train proof jacket? She has 100s you know as she gets one or two at least every day.
In the words of Alfred E Neuman - "what me worry"?
Tough!'
  bevans Site Admin

Location: Melbourne, Australia
Interesting Door opening.

Wrong side of train.

Sponsored advertisement

Display from: