There is an internal "acknowledgement awards" regime at V/Line. The staff newsletter has awards to people who have gone "above and beyond".
Of course, it is nonsense, in a "scratch my back and I'll scratch yours" style. Occasionally some good work is awarded but it is a minority. Recently, some planning staff were awarded for coming up with a plan to reduce services as the pandemic takes effect.
The reduction in services did not happen but the planning was done and the work was acknowledged. Only V/Line would be so proactively keen to reduce services.
The challenge is to plan for some social distancing now that people are in the move again. NSW Trainlink are backing up the XPT with coaches to ensure social distancing on the Melbourne service at least. The coaches are running with a maximum of 12 passengers on a 50 seat coach.
The most urgent thing for V/Line to tackle is to have all Geelong trains as 6 cars. There are some disgraceful cases of 3 car Velocities in the evening which are already filling up. Evn in non pandemic times, there is no excuse for reducing train sizes as early as 7pm and having crush loads throughout the evening whilst so many cars sit idle.
The fuelling and cleaning needs to move from the current 7pm to midnight at Geelong to 11pm to 4am so that trains can stay as 6 cars all evening.
Plan that and an award might be deserved.