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Just when you thought the troublesome escalator at Southern Cross station had been fixed, up pops another peak-hour predicament.
The escalator leading to platforms nine and 10 has been out of action for a month, while station management scrambled to get a part created from scratch and flown over from Europe for installation.
By Wednesday, no doubt to the great relief of both passengers and station staff, the escalator was back up and running. However, it was to be a brief respite. By Thursday morning peak hour, the escalator was again causing frustration, this time with a minor handrail issue forcing its temporary closure.
Crowd management was in place on Thursday morning, with passengers having to queue up for a crowded lift. However the escalator was back in operation just before 9am.
The month-long outage has caused peak hour delays for frustrated commuters on the Hurstbridge, Mernda, Belgrave, Lilydale, Alamein and Glen Waverley lines.
The troublesome escalator at Southern Cross station during its month-long closure.CREDITAUL ROVERE
The debacle has sparked a conversation about how the station can cater for increasing numbers of passengers.
This article first appeared on www.theage.com.au
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